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Best Western Plus El Paso Airport Hotel & Conference Center

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Best Western Plus El Paso Airport Hotel & Conference Center
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318 Reviews from our TripAdvisor Community

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Elpaso, tx
Reviewed 1 week ago

For a Sunday night the downstairs club was ridculously loud. When I asked to move I was told the club downstairs closes at 1:45am. I had children and the could not assist due to booking. I had children and early travel arrangements. The staff was careless but I guess you get what you pay for.

Review collected in partnership with Best Western
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Helpful?
Thank Jose F
Mauro P, Public Relations Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Hello Jose F Thank you for letting us know about your recent stay with us. I apologize for your experience at our property. Our night club is open during usual bar hours every weekend. I understand this caused an inconvenience for you and your family. Therefore, I'd like to offer you our most sincere apology and invite you to try...

Seattle, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 1 January 2017 via mobile

Front desk was welcoming. Another review complained about the room size and any there about the cleanliness. Ask for this king size bed room. Nice and modern. Couch had some stains on it but what the heck. The pool looked nice. I would recommend if you are traveling on a road trip.

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Helpful?
1Thank Hystericalhappiness
About Hotel's Favourite Review
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for kind words and we hope to see you back soon

Hollywood Beach,California
Reviewed 2 weeks ago

This is a BW plus property, no microwave, old dated bathrooms. Very noisy rooms, plenty of parking, next to Starbucks. Wifi access not very good, have had better. Would not stay here again. We stayed at an older Best Western facility in Blythe, better wifi, better cable tv choices including HBO.

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Helpful?
Thank raymondj990
Mauro P, Public Relations Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Dear raymondj990, Please allow me to take this opportunity to express our most sincere apologies for failing to meet your expectations. We believe all feedback is valuable and we continuously use our guests comments to improve our products and services. Please know that your feedback has been addressed with our property and will work on ensuring these items are resolved....

Deerfield Beach, FL, United States
Reviewed 2 weeks ago

Staff is very friendly. Great location by I-10 There are two restaurants within walking distance Famous Dave's BBQ excellent An Italian Restaurant which was also recommended. Gas Station close by to fill up for next day.

Review collected in partnership with Best Western
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Helpful?
Thank Ronald L
Mauro P, Public Relations Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Hello Ronald L, Thank you for taking the time to review us! I'm glad you enjoyed your stay with us at the Best Western Plus El Paso Airport and we were able to meet your expectations. Thank you for recognizing our staff's performance, we strive in providing an excellent service to all of our guests every time. We hope to...

Austin, United States
Reviewed 3 weeks ago

Best Best Western ever! The most comfortable bed we had ever slept in at a hotel. Breakfast staff was excellent. Beautiful highway structure right outside of the hotel on I-10. We were treated exceptionally well in every are of contact with staff personnel.

Review collected in partnership with Best Western
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Helpful?
Thank sharonbA7964UZ
Mauro P, Public Relations Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Hi sharonbA7964UZ, We are humbled by your word of praise! Thank you very much for taking the time to give us your feedback. I cannot thank you enough for recognizing our team at Best Western Plus El Paso Airport. Every time you stay at Best Western- you really stay with people who care! Next time you're in El Paso come...

Gambrills, Maryland
Reviewed 3 weeks ago

We checked in late after a cross country flight. Our room on the second floor was 75 degrees. The air was not on. After running for quite a while, the temperature rose to 78.I called the front desk and a maintenance man came and took apart the unit in the bathroom. Little improvement. Front desk said the maintenance man (who...

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Helpful?
Thank Joannie C
Mauro P, Public Relations Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Dear Joannie C, Our most sincere apologies for your experience at our hotel. I've made contact with our property and learned about the issues you experienced. I want to take this opportunity to let you know that these items have been addressed with our team and we will work on ensuring these deficiencies are resolved. Personally, I would feel the...

Reviewed 4 weeks ago via mobile

Just had another great stay at BestWestern Plus El Paso. The staff was very friendly and the room was great. I had a drink at the lobby bar and relaxed at the pool afterwards. Breakfast was a great way to end my stay. Will be back soon.

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Helpful?
Thank enzobuddy
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Enzobuddy Thank you for your great comments and choosing our hotel for your traveling needs. Can't wait to have you back, see you very soon. Thank you, Alex Herrera

El Paso, Texas
Reviewed 5 weeks ago

No military discount. Our visit was related to military relocation. 2 queen beds would have served us better than 2 double beds. One washer and dryer was out of order. No coffee in lobby and wasn't addressed at all when reported to staff at desk.

Review collected in partnership with Best Western
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Helpful?
Thank 183anitaw
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

I'm sorry that we could not honor the military rate on this stay. The Hotel does have an allotted amount of rooms at that rate an once it is meet it will close out. Please let me know next time you stay with us and I will do my best to get you that rate is it does not come...

Glendale, Arizona
Reviewed 5 weeks ago

Super people working at this Best Western.Never a problem and the staff is very helpful and pleasant to work with.If there is a problem,which there hardly ever is,it is taken care of quickly.Haven't stayed anywhere else since I started staying here

Review collected in partnership with Best Western
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Helpful?
Thank paulsL3320WB
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you so much for your kind words and I will sure to pass along to the staff. Hope to see you back very soon. Sincerely Alex Herrera General Manager

Arizona City, Arizona, Usa
Reviewed 14 February 2017

Very nice bedside lights that do not have electrical plug ins, fire alarm wakes everyone up at 11 pm, parking lot very tight, difficult to negotiate. No plug ins anywhere that we could find. We were offered the room of our choice, and the location was great, but unable to have adequate lighting.

Review collected in partnership with Best Western
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Helpful?
1Thank Del P
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for your comments. The Hotel is looking into how to add additional outlets or USB ports for our guest to use on the desk area. The hotel does have three to four light sources in each guest room. I hope you can give us another try. Thank you Alex Herrera

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With an ideal location and superior guest services, the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center is a prime choice for business and leisure travelers. The BEST WESTERN PLUS El Paso Airport Hotel & Conference Center offers everything you need for a pleasant stay from on-site dining to free Wi-Fi Internet access. When looking for El Paso hotels, location is important and we offer guests easy access to I-10 which will take you to many of the city's best attractions like the El Paso Zoo, Cielo Vista Mall, and Ft. Bliss. In addition, families enjoy their days swimming in our indoor/outdoor heated pool. Those traveling on business enjoy staying at the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center as we offer premium business services including six meeting rooms, on-site catering, and a well-equipped Business Center. Plus our hotel is close to the El Paso International Airport and Fort Bliss as well as major companies, schools and venues such as Raytheon, Western Refining, General Dynamics, Justin Boots, Texas Tech, El Paso Children's Hospital, El Paso Convention Center and the El Paso County Coliseum. During your stay guests are invited to enjoy all of the BEST WESTERN PLUS El Paso Airport Hotel & Conference Center amenities including the state-of-the-art fitness center and our beautiful courtyard. Dine at our delicious international restaurant Mirai Grill or dance the night away in one of the most popular venues for entertainment in El Paso, Teddy's. ... more   less 

Additional Information about Best Western Plus El Paso Airport Hotel & Conference Center

Address: 6655 Gateway Blvd W, El Paso, TX 79925-3617 (Formerly Holiday Inn El Paso-Airport I-10)
Region: United States > Texas > El Paso
Price Range: RM372 - RM656 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus El Paso Airport Hotel & Conference Center 3.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Holiday Inn El Paso-Airport i-10 Hotel El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus El Paso Airport Hotel & Conference Center staff and other travellers.
2 questions
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Questions? Get answers from Best Western Plus El Paso Airport Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room by the pool!”
 of 5 bubbles raymondj990, 7 Mar 2017 | Read review
“Ask for a room facing the pool”
 of 5 bubbles johntL2851VL, 3 Jan 2017 | Read review
“The rooms with a balcony over looking the pool and courtyard are very nice.”
 of 5 bubbles 796toddk, 2 Nov 2016 | Read review
“Good handicap access and good H-Cap room. (first floor) Close parking.”
 of 5 bubbles thewelchman, 17 Aug 2016 | Read review
“Backside is quiet & wonderful”
 of 5 bubbles cam0lenk0, 28 Jun 2016 | Read review
5 of 5