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Courtyard Newport News Yorktown

222 reviews
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Traveller (9)
Room & Suite (9)
Dining (1)
Overview
  • Excellent47%
  • Very good34%
  • Average10%
  • Poor5%
  • Terrible4%
Travellers talk about
“front desk”(45 reviews)
“texas roadhouse”(8 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3.0 Star Hotel
All hotel details
Offers from Courtyard Newport News Yorktown
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Rooms
24 Dec25 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (222)Write a Review
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100
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9
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All reviewsfront deskstarbucks coffeetexas roadhouserestaurants within walking distancecell phoneindoor poolbusiness tripasked whyclean hotelafter midnightnewport newsgreat place to staypleasant staygreat customer servicevisiting williamsburgfree breakfastshort drive
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1 - 5 of 220 reviews
Reviewed 2 weeks ago

Upon arrival, i was greeted by a wonderful lady named Amanda! She was very accommodating and a pleasure even though i had specific requests hours before the normal check-in time. She made sure i was taken care of and informed of the amenities and area...More

Thank Awynn4481
Reviewed 23 October 2017 via mobile

We were at this hotel for almost 3 weeks, so brace yourself for a long review of this property and its staff..... We probably would have had a better experience at the motel 6!!!!! My wife and I stayed at this hotel for about 3...More

2  Thank eulidog
Response from September L, Front Office Manager at Courtyard Newport News YorktownResponded 27 October 2017

Dear Eulidog, Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. Sincerely, SEPTEMBER LEHTO Front Office Manager Courtyard Marriott Yorktown September.Lehto@KayakHG.com 757-874-9000

Reviewed 8 October 2017

After arriving late in the evening, I entered my room where I saw towels on the floor, trash in the canisters and unmade beds. Thinking that someone could still be staying in the room, I exited the room immediately and returned to the front desk,...More

1  Thank philski3
Response from David23693, General Manager at Courtyard Newport News YorktownResponded 9 October 2017

Dear philski3, Words can not express my disappointment in the experience you had at my property and for that I sincerely apologize. I want to assure you that we do have management coverage on weekends and am alarmed that a member of our staff would...More

Reviewed 27 September 2017

The downside to this property is the upkeep of the rooms. Carpet stained and dirty looking in general. Manual controlled AC unit sounds like it's about to die. Room was also missing a suitcase rack, and the air was moist. Everything including the sheets felt...More

Thank JFerly
Response from David23693, General Manager at Courtyard Newport News YorktownResponded 28 September 2017

Dear JFerly, Thank you for taking the time to tell us about your recent experience here at our hotel. I was happy to see that service was up to your standard, but apologize that your guest room left something to be desired. I wanted to...More

Reviewed 8 September 2017

Nicely kept property. Rooms updated with support for streaming services such as Netflix. Staff very friendly and accommodating. Many restaurants and supermarkets nearby, and a nice neighborhood. Brian was most helpful in getting things done and always had something nice to say when I returned...More

1  Thank Matt P
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Traveller (9)
Room & Suite (9)
Dining (1)
Hotel & Grounds (17)
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Hotel Amenities
Free Parking
Meeting Rooms
Laundry Service
Conference Facilities
Shuttle Bus Service
Room Service
Dry Cleaning
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Restaurant
Hot Tub
Details
Price range
US$92 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$92 - US$172 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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