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After arriving late in the evening, I entered my room where I saw towels on the floor, trash in the canisters and unmade beds. Thinking that someone could still be staying in the room, I exited the room immediately and returned to the front desk,...More
Response from David23693, General Manager at Courtyard Newport News YorktownResponded 1 week ago
Words can not express my disappointment in the experience you had at my property and for that I sincerely apologize. I want to assure you that we do have management coverage on weekends and am alarmed that a member of our staff would...More
The downside to this property is the upkeep of the rooms. Carpet stained and dirty looking in general. Manual controlled AC unit sounds like it's about to die. Room was also missing a suitcase rack, and the air was moist. Everything including the sheets felt...More
Response from David23693, General Manager at Courtyard Newport News YorktownResponded 3 weeks ago
Thank you for taking the time to tell us about your recent experience here at our hotel. I was happy to see that service was up to your standard, but apologize that your guest room left something to be desired. I wanted to...More
Nicely kept property. Rooms updated with support for streaming services such as Netflix. Staff very friendly and accommodating. Many restaurants and supermarkets nearby, and a nice neighborhood. Brian was most helpful in getting things done and always had something nice to say when I returned...More
Property is poorly maintained, poorly cleaned and poorly operated. Rust running down the shower wall tiles, mildew in the bathroom, bathroom wasn't cleaned with hair and bodily fluids on the toilet and tub, carpets weren't vacuumed, and light fixtures were broken. Employees couldn't operat the...More
Thank Michael H
Response from David23693, General Manager at Courtyard Newport News YorktownResponded 21 August 2017
Dear Michael H,
I was sorry to read that you didn't enjoy your stay at our property, as this is not typical for guests staying at our hotel. Our team works hard to ensure a great stay for all guests of our hotel and apologize...More
Have stayed here several times and it's always the same good service and friendly staff. Location can be a little noisy but not bad. Sits between several restaurants so once you arrive you can park your car and walk
US$83 - US$179 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Newport News Yorktown Hotel Yorktown ,