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Candlewood Suites Newport News

110 reviews
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Traveller (25)
Room & Suite (21)
Pool & Beach (2)
Overview
  • Excellent56%
  • Very good28%
  • Average9%
  • Poor3%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness centre
2.5 Star Hotel
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Reviews (110)Write a Review
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All reviewsfull size refrigeratornewport newsfront deskdog walking areaseparate bedroomfree laundryworked greatmanager chrislong term staywashers and dryersroom was clean and comfortablethe hampton roads areaice makerfitness centergreat staygas stationpots and pans
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1 - 5 of 109 reviews
Reviewed 1 week ago

I was favorably surprised with my experience at Candlewood Suites Newport News. I was greeted as an elite member by Nick at the front desk and he provided "above-and-beyond" customer service in giving me a prompt check-in and providing directions and recommendations for dining choices....More

Thank Lee C
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 3 days ago

Dear Lee C, This is great feedback to have for our hotel staff. We truly do go above and beyond the call of duty. Give us a call the next time you plan to visit us and we will be sure to offer you an...More

Hotel's Favourite
Reviewed 4 September 2017 via mobile

Dog walking area was taken care of and stocked with bags, THANK YOU! The room was clean and comfortable. Very conveniently placed hotel I'd say. Restaurants weren't too far, the event complex, Hampton and Virginia Beach were within reasonable distances. The only thing I could...More

Thank MarLee_12
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 5 September 2017

Dear Marlee_12, Thank you for such kind remarks. We appreciate your feedback. We are indeed in a convenient location no matter what brings you to the market. We will share your thoughts with the front desk staff so that their interaction can be addressed. Thank...More

Reviewed 4 December 2017

We went to open the pull out couch for our 10 year old & it was clear that at some point a guest spilled something & it was never cleaned & there was mold growing. I nearly vomited at the sight. While the front desk...More

Thank Jennifer D
Response from IHGService, Guest Relations Manager at Candlewood Suites Newport NewsResponded 5 weeks ago

Hi Jennifer D, Thank you for your stay and for taking the time to share your experience with us. I was concerned to see that you were not impressed with our property particularly with our cleanliness. We always aim to provide an exceptional stay for...More

Reviewed 6 November 2017 via mobile

Not greeted as a spire elite member. New beds were installed without any notice. I stay in hotels for business 10 months out of the year. If they go in your room, do a fire test, anything, there is a note under your door and...More

Thank Heatherbach
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 7 November 2017

Thank you for your feedback. We appreciate all feedback good and bad. Your comments will be shared with ownership to see where we can correct the problem. Any time there is a renovation during normal business we expect some issues to occur. The installation of...More

Reviewed 28 October 2017

We checked in the Candlewood Suites not knowing what to expect due to the very mixed reviews. I would have to say our Queen size room was very comfortable. I have NEVER been to a hotel that does NOT have an ICE MACHINE! We had...More

Thank Sharon D
Response from Scott C, Director of Sales at Candlewood Suites Newport NewsResponded 7 November 2017

Dear Sharon D, We do find the absence of an ice maker a challenge for all of our guests. We will mention this idea to ownership and see if a ice maker in the cupboard area is a possibility. Thanks again for the great feedback.

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Children Activities (Kid / Family Friendly)
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$79 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
Details
Price range
US$79 - US$149 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms
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Traveller (25)
Room & Suite (21)
Pool & Beach (2)
Hotel & Grounds (42)
Bathroom (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Room Tips
"Nick is a great resource in selecting a room"
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"You can ask for a lake view."
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"Ask for a lakeview room."
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"Request a top floor and try to request a room not next to someone with a loud barking/whiney dog :-)"
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