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All reviewsbed areacomplimentary breakfast was deliciousfront deskcentral airpull out bedcheck in was quick and easyhotel is situatedroom was cleanpack and playgreat staysitting areaeating breakfaststaff was friendly and accommodatingshopping and restaurantssoccer tournamentrooms were greatsmall pool
The staff was friendly, room was a nice size, and they provided a good breakfast. Oddly, the housekeepers did not clean the coffee bar area regularly. It was hit or miss whether they left new coffee packets. Not a huge deal, but odd. We pulled...More
2 Thank jdmcdm
Response from Terri L, Front Office Manager at SpringHill Suites Dayton South/MiamisburgResponded 10 February 2017
Thank you for your feedback, it will be shared with the entire staff. The issues that you addressed will be directed to the proper department heads to make this an isolated incident. I'm sorry about the windows not opening, fire code prevents that.
My wife and I are local to this hotel and I booked us in just to get away from it all, the stresses of work and home et al. I made a grievous error and booked a reservation with a no cancelation clause less than...More
1 Thank Roger T
Response from Terri L, Front Office Manager at SpringHill Suites Dayton South/MiamisburgResponded 6 February 2017
Thank you so much for your kind words, we here at the SpringHill Suites Dayton South take great pride in delivering great customer service. I'm glad that we have met and exceeded your expectations, and look forward to seeing you when you check in.
I can judge accommodations based on where I have been in the past travel. Which is to say I travel a lot. This was a pleasant hotel and not sure if Platinum Elite gave me a room upgrade, however; the large soaking tub was perfect...More
Thank Christopher W
Response from Terri L, Front Office Manager at SpringHill Suites Dayton South/MiamisburgResponded 3 February 2017
Thank you for your comments, we here at the SpringHill Suites Dayton South greatly appreciate it and we take great pride in knowing that we have met and exceeded your and our expectations. If your travels ever bring you back to our area we look...More
We stayed at this hotel for a cheerleading competition. We had a large group with 30 girls plus parents and families. The rooms were very clean and spacious -- and the hotel staff was so accommodating. Zack at the front desk provided the best customer...More
Thank A TripAdvisor Member
Response from Terri L, Front Office Manager at SpringHill Suites Dayton South/MiamisburgResponded 27 January 2017
Thank you for your feedback, I'm so glad we met and exceeded your expectations in customer service. Thank you for your comments concerning Zach they will be shared with him. We definitely consider him a great asset to our hotel. If your travels ever bring...More
I've been a visitor to this hotel a couple times a year over the last several years. It's not the same as it used to be. I can't put my finger on it, but things were different (not in a good way) on my most...More
1 Thank Marti E
Response from Terri L, Front Office Manager at SpringHill Suites Dayton South/MiamisburgResponded 23 January 2017
We take pride in delivering great customer service, and I'm sorry that we failed both your and our expectations. Please accept our apologies for not meeting yours and ours.
The issues you expressed will be given to the proper department heads and we hope to...More