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Extended Stay America - Allentown - Bethlehem

Expedia.comUS$100*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Extended Stay America - Allentown - Bethlehem
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94 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Start your review of Extended Stay America - Allentown - Bethlehem
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Reviewed 6 days ago NEW

updated 5/18/1 My 1st day staying here : middle of the shower water stopped, waited 10 minutes, did not come back, called the front desk , she old me no water 11-2 told her soap on my face and body, she said there is nothing she can do, asked her why not notified , said someone should told you, hung...

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Helpful?
Thank Tony B
00esa, General Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, General Manager

Port Saint Lucie, Florida
PROPERTY’S FAVOURITE REVIEW
Reviewed 7 August 2016

The Full Kitchen was very valuable. The Staff were exceptional . Jeanne the manager was very accommodating, wonderful personality, caring and efficient. Mercedes was great. The Morning Coffee was as good as Starbucks. This was a Great Stay.

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Helpful?
Thank DavidsWife1994
About Property's Favourite Review
Manager_11525, Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to read how our staff provided excellent customer service and accommodated you so well. They will be informed on the amazing job they are doing assisting guests. Thank you again for sharing your experience with us. We would love to see you again, should...

Darien, Connecticut
Reviewed 3 weeks ago

I'm usually a Residence Inn kinda guy but tried that property last week when offered a 30% rate discount on a 2 night stay. The property looks great from the outside, but inside I found the halls were dirty. The room was fine... small kitchenette, good bed, flat-screen TV. Free coffee and snacks (muffins, granola bars) in the morning, but...

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Helpful?
Thank Cameron06820
00esa, General Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Thank you for being our guest and for sharing your review. We are pleased to know you found us to be a great value and that you were impressed with your well-equipped room. We appreciate your observation and have shared your concern with my housekeeping team for quick review and action. We hope you will choose us again the next...

Reviewed 30 March 2017

Excellent Hotel. Staff was extremely attentive and available, even at 12 midnight. All amenities were in the room. If one needed anything, the staff was available to bring it to your room. Great staff and very helpful

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Helpful?
Thank Bruce B
00esa, General Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Bruce, thank you for choosing to stay at Extended Stay America - Allentown – Bethlehem. It was a pleasure to read you were comfortable here and that our associates left you with a good impression of our hotel. I will surely share your compliments with my entire team for a job well done! We appreciate your business and look forward...

Lehighton, PA
Reviewed 20 March 2017 via mobile

I booked a room for 2 nights at this hotel so I could be close to work due to the recent blizzard. To say this place is filthy is an understatement. As you can see in the photos, there was hair on the 'clean' washcloths as well as inside of the refrigerator. The alarm clock was on the floor next...

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Helpful?
1Thank crabeye458
00esa, General Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Thank you for staying at our hotel during a recent blizzard. I am very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment, and I am so sorry that did not happen when you were here. I am extremely concerned about...

New Delhi, India
Reviewed 15 February 2017

Whatever promotional emails you are getting from them, do NOT trust it. when you do online booking they will show the discount applied but when you do check in you get different rate and you are told it will be adjusted .. but it will never get adjusted. Also breakfast is big Joke. Do yourself a favor by staying somewhere...

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Helpful?
Thank vivek k
Manager_11525, Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the rate adjustment is truly regrettable. We are very sorry for your experience. To ensure your experience is not repeated, going forward we will make sure that all guests who require rate adjustments will receive them. Thank you very...

Princeton, New Jersey
Reviewed 5 February 2017 via mobile

Never seen so unfriendly staff particularly the guy at the reception late afternoon .. he was almost yelling at us. Of course, no need to share most of the comments others have reported, dirty room, dirty bathroom.. worst couple of nights ever.

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Thank Elias08540
Manager_11525, Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

I appreciate you bringing your experience to our attention. It upsets me to hear that you were not satisfied with your stay. I am sorry for your experience. Your comments were reviewed by our staff, and we will be sure to share this with the staff to ensure your experience is not repeated. It is very helpful for us to...

Whitby, Canada
Reviewed 31 January 2017

First time staying at an Extended Stay America hotel and was pleasantly surprised. Stayed for 1 night. Room was clean and included a full kitchen: full size fridge, sink, stove and microwave! Bed and pillows were comfortable. Bathroom was clean and sufficient. Staff was helpful and welcoming. "Free breakfast" was a grab and go of packaged muffins (which were actually...

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Helpful?
Thank Jade2736
Manager_11525, Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Your feedback is important. Thank you for sharing. It is great to see your one night stay with us was just what you needed with comfortable accommodations and excellent customer service. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.

North East, Maryland
Reviewed 19 January 2017

We stayed at Extended Stay America in Allentown-Bethlehem PA. We stay often at this hotel and have always been extremely satisfied. The hotel staff is very friendly and helpful. The rooms are very clean and large. The kitchen is very convenient. We have stayed at other hotels in the area, but this is our favorite by far!

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Helpful?
Thank tlsmith2017
Manager_11525, Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Your feedback is important. Thank you for sharing. I am proud of our staff for assisting you properly and that the fully equipped kitchen in your room was beneficial. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.

Reviewed 27 November 2016

Check in was delayed because they had spelled our name wrong in the reservation and they only had us down for one room instead of the two rooms that we had booked online. The manager was very friendly however and when we noticed a stale smoke cell in one of the rooms she gave us no problem in switching to...

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Helpful?
Thank Natalia L
Manager_11525, Manager at Extended Stay America - Allentown - Bethlehem, responded to this review

Thank you so much for sharing your experience with us. We appreciate the kind comments about our friendly staff and clean rooms, however we apologize that you were not completely satisfied with your overall experience. If you would like to discuss this further, I invite you to contact me directly at aln@extendedstay.com. Thank you again for you review. We truly...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Allentown - Bethlehem

Address: 3050 Schoenersville Rd, Bethlehem, PA 18017-2210
Region: United States > Pennsylvania > Bethlehem
Price Range: RM422 - RM737 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Allentown - Bethlehem 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Extended Stay Bethlehem
Bethlehem Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Allentown - Bethlehem staff and other travellers.
3 questions
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over a year ago
San Tan Valley, Arizona
over a year ago

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Questions? Get answers from Extended Stay America - Allentown - Bethlehem staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it has a free wifi but it's so slow so you have no choice to purchase a paid wifi, but major problem is cleanness”
, 18 May 2017 | Read review
“Ask for a room in the back, away from highway noise.”
Cameron06820, 1 May 2017 | Read review
“BYO instant coffee and don't forget a microwave-safe mug, boiling pot or hot-plate for the hot water.”
B_Dubya1016, 9 Oct 2016 | Read review
“Ask for a room near the rear of the hotel to avoid noise from the road.”
Lrten, 23 Aug 2016 | Read review
“We were on the first floor facing the highway, but you didn't hear a thing!”
sd0nahue, 23 Aug 2016 | Read review
5 of 5
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