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I should have known something was wrong when I saw the hair in the shower, and when I called the front desk to ask why I couldn't turn on the air conditioner and Alex the night manager told me we don't need AC in Mammoth??????...More
1 Thank Betty L
Response from Sonya B, General Manager at Quality InnResponded 4 October 2017
As discussed on the phone, when I came to the hotel, there was no mention of an issue with bed bugs. We have a monthly inspection by a pest control company and consistently sell out, without complaints or mention of any issues. As...More
100 plus degree weather and wildfires in the area this July. Made reservation, confirmation email stated NO AIR CONDITIONING in rooms ONLY AFTER RESERVATION MADE. No ability to cancel reservation at that point. Requested refund, no refund or any other acomodation given. False advertising, deceptive,...More
Response from Sonya B, General Manager at Quality InnResponded 1 September 2017
Thank you for taking the time to review our property. Our property like most in Mammoth, is not equipped with A/C. Most of the homes and condos do not have it either. We realize each year that passes, A/C is more necessary and are...More
We checked into this place the pillow was stained and wet, there was dust everywhere, and a dead bug right next to the bed. Its was so disgusting we checked out and went to another room, even though they refused to give us a refund...More
Response from Sonya B, General Manager at Quality InnResponded 8 August 2017
You and I have had communication regarding your concerns, however it seems as if your review is in a few places, therefore, I am copying my response to each. Thank you!
As the new GM, I take the concerns our guests have very...More
We stayed on a hot day in July, and had to leave the window open. Since the room faced the street, it was quite noisy. Parking is under the building. Elevator up to the rooms. Free breakfast was average. Location is in the town, and...More
1 Thank Stephen O
Response from Sonya B, General Manager at Quality InnResponded 23 July 2017
Thank you for the feed back regarding your most recent stay with us. We understand staying at our property without A/C can be uncomfortable, and we are currently taking the steps to correct this concern most of our guests have. As the new...More
We picked this place to stay with our kids before heading out on a backpacking trip for a few days. I honestly wasn't expecting much but our room was big and clean and they had a decent breakfast available for us in the morning. My...More
Response from Sonya B, General Manager at Quality InnResponded 10 July 2017
Thank you for your feed back regarding your most recent stay with us. I am the new GM of the property and we have made a few changes in the last month and will continue to do so. My team and myself have a...More
US$89 - US$231 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 Green Hotel in Mammoth Lakes
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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