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I will not stay at the Extended Stay in Philadelphia again. (8880 Bertram) The bathroom was horrible, the internet didn't work and the smoke detectors were crazy. Although the staff person allowed me to switch rooms but at that point, my mind was made up....More
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Thank Kenny Y
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 3 days ago
Kenny, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will...More
Spent one night with my family while on vacation. Room was cramped. Kitchenette had NOTHING, not even a coffee maker. No cups in room for anything. No ice machine in the building! Towels were like using cheesecloth rags. Had to PAY to park our car...More
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 11 May 2017
It is disappointing to read your comments concerning your stay at our hotel. We certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and we have shared your comments with our...More
Stayed for 5 weeks and able to access Wi-Fi for about 23 minutes. I had to increase my data package by 200% During my stay Philly was hit with the Noreaster and storm Stella. The sidewalks were never cleared. The sidewalks became ice and still,...More
Thank Julie H
Response from 00esa, General Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 31 March 2017
Julie, thank you for choosing us for your extended stay needs. Please accept our sincere apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is...More
The entire stay was a disaster. The elevator smelled like marijuana. It was suppose to be a non smoking hotel yet our room reeked of smoke smell. They had a group of teenagers who had a party going on in the fitness center. The bed...More
1 Thank nellec717
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 2 March 2017
Your review was recently brought to our attention, and we would like to take a moment to respond. The entire experience you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is...More
The only good point about this place is its lication by the hotel, and its moderate price. Ok for an overvight stop, but dorget it for a vacation.
The rooms are not the cleanest. And the staff seems to be out from the jail. If...More
Thank Maxime P
Response from Manager_11525, Manager at Extended Stay America - Philadelphia - Airport - Bartram Ave.Responded 19 January 2017
I appreciate you bringing your experience to our attention. Please accept our most sincere apologies for the conditions of your room. Your comments were reviewed by the staff, and we will be go above and beyond to ensure that this experience will never happen again....More
US$113 - US$172 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Also Known As
Extended Stay Deluxe Philadelphia-Airport Hotel Philadelphia ,