We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Stayed here for business for a couple of days.
The lobby is nice, bright, clean, and modern looking. Check in was smooth, staff was great and they had a room for me before check in time.
The rooms are bad. That's the easiest way to...More
I have stayed at the Sheraton Philadelphia Downtown Hotel multiple times, but I recently had the best service I could ever imagine!
While I was on this trip, I needed help finding a very rare gift for a friend. I went to the Concierge Desk...More
1 Thank Michael R
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 24 January 2018
We are absolutely thrill that you had the opportunity to engage and be supported by our wonderful Mary. We will be sure to celebrate everything she does!
We had a great experience at this hotel. It is a little outdated but the customer service is fabulous. Mary mastrobuoni the concierge is very knowledgeable and friendly as is the bartender Will. We will return to this hotel next time we are in town.
Super outdated rooms, with wobbly and dusty furniture. One of the lamps was broken in my room so it was too dark with only one lamp working. The carpeting is absolutely disgusting!!! Is Sheraton on a budget? How expensive is it to rip that nasty...More
1 Thank AndyAnkee2013
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 2 days ago
As the leader of the hotel and the person who reads each guest comment, reviews the feedback with our leaders and orchestrates action to correct our missteps I greatly appreciate the feedback and prospective. We understand that our wonderful hotel is ready for a...More
The staff are wonderful and the bar area is very welcoming. The fruit infused water and free fresh philly pretzels and mustard are a great touch in the bright and airy lobby. The valet parking staff is really terrific as well.
The disappointment happens when...More
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of them are closed on Sundays and Mondays. The market starts to close down at 5 pm, so go there for breakfast or lunch. I highly recommend The Dutch Eating Place, which serves huge delicious pancakes! The donuts at Beiler's Donuts are great too!