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Sheraton Philadelphia Downtown Hotel

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Traveller (707)
Room & Suite (339)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Save up to 20% in Philly!
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,853)
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2,629 results
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1 - 5 of 2,629 reviews
Reviewed yesterday

Checked in on Thursday May 17th and checked out on Saturday May 19th. James at the front desk was absolutely amazing making sure my crew and I were checked in efficiently and into rooms with perfect bed arrangements for what we needed. Kudos to him...More

Thank jacksonwittig1
Hotel's Favourite
Reviewed 29 December 2017

I have stayed at the Sheraton Philadelphia Downtown Hotel multiple times, but I recently had the best service I could ever imagine! While I was on this trip, I needed help finding a very rare gift for a friend. I went to the Concierge Desk...More

1  Thank Michael R
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 24 January 2018

Michael R: We are absolutely thrill that you had the opportunity to engage and be supported by our wonderful Mary. We will be sure to celebrate everything she does! Thank you, Marsha

Reviewed yesterday

This hotel is literally just fine. Basic hotel with few amenities. The rooms seem tired, and hallways have a strange odor. We were upgraded to a room with lounge access, however the lounge has very limited food. Check-in and reception staff got the job done...More

Thank Jesse L
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded today

Jesse L: Thank you for the feedback from your experience; we certainly would always love to hear how engaging the experience with our team and property were but will keep working the effort on refreshing our hotel to make it wonderful for our guests. Thank...More

Reviewed 5 days ago via mobile

Unfortunately this hotel has seen better days. Check in lines were always long during my 2 day stay. Food in the outlets was mediocre. My room was unfortunately the worst part. Bathroom was fine. However, the carpet in the room had ripples and needed stretched....More

Thank gottabeegood
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 days ago

gottabeegood: Thank you for sharing your experience; we absolutely aim for deliver a wonderful and friendly experience as we work diligently to ensure a fresh and clean room for every guest. Adi.

Reviewed 1 week ago via mobile

This hotel by no means lived up to its brand it claims. First, I reserved a king bed NOT requested it. But was told no king and was treated second class because my reservation was booked through Expedia. Which it wasn't it was through Chase....More

1  Thank SanAntonioREALTOR
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 6 days ago

SanAntonioREALTOR: Thank you for your feedback; we absolutely should be positioned to treat each guest with the same respect, care and regard. It is very disappointing that with your visit we did not. As a team we will review the expectations we have and will...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$146 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$146 - US$318 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (707)
Room & Suite (339)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
sunflr243
24 May 2018|
AnswerShow all 4 answers
Response from Teri O | Reviewed this property |
I do not know.
0
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
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Room Tips
"Stay somewhere else!"
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"Best views are from the higher floors. We had an excellent view from the 25th floor, on the side of the hotel..."
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"Ask for a new or updated room"
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"Face the art museum side."
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