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Sheraton Philadelphia Downtown Hotel

2,768 reviews
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Traveller (618)
Room & Suite (314)
Dining (22)
Overview
  • Excellent23%
  • Very good34%
  • Average23%
  • Poor12%
  • Terrible8%
Travellers talk about
“mary mastrobuoni”(154 reviews)
“the club lounge”(76 reviews)
“concierge desk”(60 reviews)
Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
7 Mar8 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,768)Write a Review
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1 - 5 of 2,553 reviews
Reviewed yesterday via mobile

Room was decent and clean; concierge were courteous and welcoming. My main complaint is regarding the $42 parking cost for every time you want to leave the hotel. As someone that was traveling by car and had places to go that weren’t in walking distance...More

Thank Sarah C
Hotel's Favourite
Reviewed 29 December 2017

I have stayed at the Sheraton Philadelphia Downtown Hotel multiple times, but I recently had the best service I could ever imagine! While I was on this trip, I needed help finding a very rare gift for a friend. I went to the Concierge Desk...More

1  Thank Michael R
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 4 weeks ago

Michael R: We are absolutely thrill that you had the opportunity to engage and be supported by our wonderful Mary. We will be sure to celebrate everything she does! Thank you, Marsha

Reviewed 2 days ago

I had occasion to be in Philly for the Super Bowl...as a Patriots fan. YeeHaa! So - I know enough to find some friends fast and the first one I found was Marsha Ray, the GM of the Sheraton Downtown. Responsive, accommodating and professional -...More

Thank Daniel C
Reviewed 3 days ago

Being a Sheraton, we assumed this would be a decent visit. Upon arriving, we requested a wine corkscrew, 45 minutes later, called down and sent a second request, an hour later, requested a third - none was received. During our two nights, we could hear...More

Thank John T
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded yesterday

John T: Thank you for sharing your experience and making us aware. Our team is genuinely focused on delivering a wonderful stay for each guest so it is truly disappointing to see we failed so miserably. We will review the experience and will learn from...More

Reviewed 3 days ago

This is my second time in Sheraton Philadelphia downtown hotel and I must say that the experience is fantastic. Excellent location, offers great breakfast, clean and sharp rooms, good housekeeping service. Has nice Gym and indoor swimming pool which is a bonus. The only downside...More

Thank Abbas H
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$114 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$114 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (618)
Room & Suite (314)
Dining (22)
Pool & Beach (3)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
Ask a question
LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
mslooker
12 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
The hotel was very clean and in the afternoon they have soft pretzels in the lobby... there is an Avis in the hotel and also at Penn Station if necessary.
1
Vote
Quokkar
2 January 2018|
AnswerShow all 4 answers
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
1
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Room Tips
"I spent little time in my room, so I don't know what my view was, but from the 20th floor, I'm sure..."
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"We had a room on the 17th floor, away from traffic noise. It had a nice view of the city."
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"Lower rooms have better access to Public Wifi"
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"rooms away from elevator"
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