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Room was decent and clean; concierge were courteous and welcoming. My main complaint is regarding the $42 parking cost for every time you want to leave the hotel. As someone that was traveling by car and had places to go that weren’t in walking distance...More
I have stayed at the Sheraton Philadelphia Downtown Hotel multiple times, but I recently had the best service I could ever imagine!
While I was on this trip, I needed help finding a very rare gift for a friend. I went to the Concierge Desk...More
1 Thank Michael R
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 4 weeks ago
We are absolutely thrill that you had the opportunity to engage and be supported by our wonderful Mary. We will be sure to celebrate everything she does!
I had occasion to be in Philly for the Super Bowl...as a Patriots fan. YeeHaa! So - I know enough to find some friends fast and the first one I found was Marsha Ray, the GM of the Sheraton Downtown. Responsive, accommodating and professional -...More
Being a Sheraton, we assumed this would be a decent visit. Upon arriving, we requested a wine corkscrew, 45 minutes later, called down and sent a second request, an hour later, requested a third - none was received. During our two nights, we could hear...More
Thank John T
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded yesterday
Thank you for sharing your experience and making us aware. Our team is genuinely focused on delivering a wonderful stay for each guest so it is truly disappointing to see we failed so miserably. We will review the experience and will learn from...More
This is my second time in Sheraton Philadelphia downtown hotel and I must say that the experience is fantastic.
Excellent location, offers great breakfast, clean and sharp rooms, good housekeeping service. Has nice Gym and indoor swimming pool which is a bonus. The only downside...More
Response from interlskygoddess51 | Reviewed this property |
I walked over to the Reading Terminal Market right across from the Convention Center ... maybe 5 blocks .. not far at all ... I went in the middle of the day and I felt very safe .. Uber is great too!!!
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"I spent little time in my room, so I don't know what my view was, but from the 20th floor, I'm sure..."