We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Philadelphia Downtown Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Philadelphia Downtown Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,469 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Philadelphia Downtown Hotel
See the most recent reviews
Showing 2,295: English reviews
Reviewed 1 week ago via mobile

Checked in to the Sheraton Downtown Philly after a great day walking the city with my family. Our room was supposed to be a non-smoking, but somehow someone must have snuck a smoke before we checked in. Spoke to Ralph at the front desk and within minutes were given a new room with an awesome upgrade. Top notch hospitality goes...

 Report
Helpful?
Thank Andrew H
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Andrew H, We appreciate you leaving us a great review on Tripadvisor. Ralph is a fantastic asset to our front desk, and he will be thrilled to hear you enjoyed your interactions with him. Thank you again for your kind words, and we hope to welcome you back soon! Warm Regards, Marsha Ray General Manager

New York City, New York
Reviewed 1 week ago

Stayed in Philly last weekend for the NEQ Volleyball tournament. Worked with Mary to organize a team dinner out for 32 people. Even though it was last minute, she was able to secure a fabulous restaurant that met our needs. She was professional, conscientious, and demonstrated excellent follow-through - even contacting me via cell during the weekend to check-in about...

 Report
Helpful?
Thank patkatny
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear patkatny, Thank you so very much for leaving such wonderful comments about your stay on Tripadvisor. Our concierge, Mary, goes above and beyond providing personalized service everyday, and she will be delighted to hear she made your stay. Again, we appreciate your kind words and hope to host you the next time you find yourself in Philadelphia. Warm Regards,...

Reviewed 1 week ago via mobile

Nothing out of the ordinary but was fine for meeting my second cousin for a drink. Don't expect more than a hotel lobby bar. The drinks were fine and the food was good. The amenities of the hotel were also fine.

 Report
Helpful?
Thank Craig L
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Craig L, Thank you for your review on Tripadvisor. We are happy to hear we could meet your needs and expectations here at the Sheraton Downtown Philadelphia. We hope to welcome you back again in the future! Warm Regards, Marsha Ray General Manager

Reviewed 2 weeks ago

Hotel had good location, a few blocks from Philadelphia Convention Center, amenities were about average, but floor where the room was located had run down carpets, air conditioning in the room was not working properly (it felt hot even though temperature outside was in the 50's, and the hall was very noisy, with some guests talking too loud late at...

 Report
Helpful?
Thank 17luzm
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear 17luzm, Thank you so very much for your review on Tripadvisor. We are so sorry that we were unable to meet your needs and expectations during your stay. Please feel free to reach out to gm@sheratonphiladelphiadowntown.com so we can discuss the issues you experienced further. Again, we appreciate your honest feedback and hope to welcome you back again. Warm...

Washington DC, District of Columbia
Reviewed 2 weeks ago

This property is stuck in the '80s: it needs a gut job and new management. The staff was a mix of helpful, indifferent, and defensive. Housekeeping failed to replenish towels on 2 out of 3 nights; comping two nights of parking was nice but occurred after the fact. The requested/promised mini fridge never arrived. Furniture is worn and beat up....

 Report
Helpful?
1Thank Mark G
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Mark G, Thank you very much for leaving us your honest feedback here on Tripadvisor. On behalf of our hotel, I sincerely apologize for the issues you encountered during your stay with us as, we know that we can provide better. Please feel free to reach out directly at gm@sheratonphiladelphiadowntown.com to discuss your stay further. Again, we greatly appreciate...

Irvine, California
Reviewed 2 weeks ago

This hotel is located right in the middle of downtown with walking distance to almost every attractions in the area. Check in is easy for SPG members as there is dedicated counter, however would be challenging for non-SPG members as this is also the hotel some airline crews will stay. Room is in good size, but aged without safer. This...

 Report
Helpful?
Thank michael94168
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear michael94168, Thank you so very much for leaving us feedback on Tripadvisor. We are so glad to here that our hotel could accommodate your needs while you were here in Philadelphia. We hope to welcome you back in the future. Warm Regards, Marsha Ray General Manager

Reading, Pennsylvania
Reviewed 2 weeks ago

My girlfriends and I stayed here the night before the Hot Chocolate Run on April 1st. I have to be honest. I did not know what I might be walking into based on some of the reviews here. After a 2 1/2 hour drive from Reading, PA we finally arrived. Wanting to Valet the car but was told Valet was...

 Report
Helpful?
Thank akaretas78
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear akaretas78, We greatly appreciate you leaving us such great feedback here on Tripadvisor. We are thrilled to hear you enjoyed the beautiful view of the Benjamin Franklin Parkway from your room. Brandon and Danielle will be thrilled to hear your comments, as they and the rest of our staff aim to provide warm and personalized service to all our...

Philadelphia, Pennsylvania
Reviewed 2 weeks ago

I checked in a mere hour ago. I'm writing this review in praise of Brandon and Tara, the lovely people who checked me in. They went above and beyond to accommodate me and my colleague. The hotel room is a decent size and clean, but it does look a bit run down, hence the 4-star rating. However, Brandon and Tara...

 Report
Helpful?
Thank drmeesh
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear drmeesh, Thank you for your wonderful comments left on Tripadvisor. Tara and Brandon are amazing assets to our hotel and they will be delighted to hear your feedback. They and the rest of our staff strive to go above and beyond each and everyday. We appreciate your kind words and hope to welcome you back the next time you...

York, Pennsylvania
Reviewed 3 weeks ago via mobile

My 10 year old dauggter and I stayed here this weekend. The first room had many stains on the carpet, towels, pillow cases and sheets. It was really disgusting! We were given a new room, but it was only a single queen room. The carpet in the room and wallpaper in the bathroom were in need of updating! The lobby...

 Report
Helpful?
Thank lovedjamaica79
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear lovedjamaica79, Thank you for leaving us your feedback on Tripadvisor. We are so glad to hear you enjoyed your interactions with our friendly staff. We hope to welcome you back the next time you are in Philadelphia! Warm Regards, Marsha Ray General Manger

New York City, New York
Reviewed 3 weeks ago

I recently stayed at the Philadephia Sheraton Downtown with my husband for a conference at the convention center from March 29th- April 1st, and while the conference was lovely, our stay at the hotel was a nightmare from the start. I called about a week before our stay to inform the hotel that my husband and I would not be...

 Report
Helpful?
Thank nyu1366

546 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (535)
Viewed
View from Room (79)
Viewed
Room/Suite (148)
Viewed
Bathroom (48)
Viewed
Hotel & Grounds (55)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (19)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (179)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Room/Suite (4)
Viewed
Hotel & Grounds (2)
Viewed
Dining (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: RM594 - RM1,461 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Priceline, Hotels.com, Travelocity, Cancelon, HotelsforEveryone, TripOnline SA, getaroom.com and HotelQuickly so you can book your Sheraton Philadelphia Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite #2002 has an exceptional view of the Philly skyline.”
  • suite #2002 - great view of the Philly skyline
pporter17, 23 Apr 2017 | Read review
“join SPG member, otherwise they will charge for wifi connection”
michael94168, 10 Apr 2017 | Read review
“I think odd rooms would have a better view.”
Panner1995, 1 Apr 2017 | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 29 Mar 2017 | Read review
“park across the street for lower rates”
jourdanl2017, 21 Mar 2017 | Read review
5 of 5