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Sheraton Philadelphia Downtown Hotel

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Traveller (700)
Room & Suite (339)
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Overview
  • Excellent23%
  • Very good33%
  • Average23%
  • Poor12%
  • Terrible9%
Travellers talk about
“mary mastrobuoni”(157 reviews)
“the club lounge”(77 reviews)
“concierge desk”(60 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer:Save up to 20% in Philly!
Hotel deals
Offers from Sheraton Philadelphia Downtown Hotel
Special Offer:Save up to 20% in Philly!
Hotel deals
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Reviews (2,850)
There are newer reviews for Sheraton Philadelphia Downtown Hotel
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2,627 results
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626
345
265
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621
770
626
345
265
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All reviewsmary mastrobuonithe club loungeconcierge deskart museumfranklin instituteself parkhousekeeping stafffitness centercity hallrittenhouse squarehousekeeperdoorman
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21 - 25 of 2,627 reviews
Reviewed 4 weeks ago via mobile

Stayed here for business for a couple of days. The lobby is nice, bright, clean, and modern looking. Check in was smooth, staff was great and they had a room for me before check in time. The rooms are bad. That's the easiest way to...More

Thank nhcruising
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 3 weeks ago

nhcruising: Thank you for your feedback; as a team we are genuinely and seriously committed to improving the comfort and cleanliness our guests get to enjoy. It is disappointing that we created an impression that cleanliness is not our priority and will take your feedback...More

Reviewed 4 weeks ago via mobile

We had a great experience at this hotel. It is a little outdated but the customer service is fabulous. Mary mastrobuoni the concierge is very knowledgeable and friendly as is the bartender Will. We will return to this hotel next time we are in town.

Thank Kathleen K
Reviewed 4 weeks ago via mobile

Super outdated rooms, with wobbly and dusty furniture. One of the lamps was broken in my room so it was too dark with only one lamp working. The carpeting is absolutely disgusting!!! Is Sheraton on a budget? How expensive is it to rip that nasty...More

1  Thank AndyAnkee2013
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 4 weeks ago

AndyAnkee2013: As the leader of the hotel and the person who reads each guest comment, reviews the feedback with our leaders and orchestrates action to correct our missteps I greatly appreciate the feedback and prospective. We understand that our wonderful hotel is ready for a...More

Reviewed 4 weeks ago

The staff are wonderful and the bar area is very welcoming. The fruit infused water and free fresh philly pretzels and mustard are a great touch in the bright and airy lobby. The valet parking staff is really terrific as well. The disappointment happens when...More

Thank Teri O
Reviewed 4 weeks ago via mobile

Stayed at this hotel for a weekend. Check in was just fine. When entering the room, you’re in a standard room but upon further inspection I realized it was a bit worn. Carpets are old and stained, there were yellow stains on some sheets. Concierge...More

Thank jlynjack
Response from MarshaRay, General Manager at Sheraton Philadelphia Downtown HotelResponded 4 weeks ago

jlynjack: It is disappointing that your visit was so poorly inconsistent. Our team is genuinely focused on delivering wonderful experiences and we will dive deeply into ensuring the pool is fresh, clean and comfortable. Thank you, Marsha

View more reviews
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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$149 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$149 - US$329 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (700)
Room & Suite (339)
Dining (21)
Pool & Beach (4)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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396george1967
8 April 2018|
AnswerShow all 5 answers
Response from Derrick P | Reviewed this property |
No key cards required
1
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Elaine B
20 March 2018|
AnswerShow all 7 answers
Response from Michael R | Reviewed this property |
You need to 100% go to the Reading Terminal Market! It is a short walk from the Sheraton. It's the shape of an indoor football field full of these 10x10 size restaurants. The Amish Restaurants are the best, but many of... More
1
Vote
LaurTay
24 January 2018|
AnswerShow all 5 answers
Response from Michael R | Reviewed this property |
I think that the price of Parking is $40 per day, but it includes unlimited in-and-out privileges. This is great if you are planning to go to events both in and outside of Center City.
0
Votes
Room Tips
"Stay somewhere else!"
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"Best views are from the higher floors. We had an excellent view from the 25th floor, on the side of the hotel..."
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"Ask for a new or updated room"
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"Face the art museum side."
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