We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Philadelphia Downtown Hotel

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton Philadelphia Downtown Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,436 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Philadelphia Downtown Hotel
See the most recent reviews
Showing 2,265: English reviews
Fort Washington, Pennsylvania
Reviewed 4 weeks ago

Went into Philly for a beer festival and needed somewhere to stay overnight. Hotel was convenient to get to, but parking was $38 for a Saturday night. The public garage next door was $7. The hotel itself was a little dated but the bed was comfortable and the room itself was clean. The elevators were extremely slow and packed. They...

 Report
Helpful?
Thank Scott-H123456
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Scot-H123456, Thank you for providing us with your honest feedback on Tripadvisor. We sincerely apologize for not meeting your expectations, and will follow up with the appropriate department managers. We hope to have you back in order to show you the level of service we know we can provide. Warm Regards, Marsha Ray General Manager

Providence, RI
Reviewed 4 weeks ago

I stayed at the Sheraton with my husband. I never leave reviews but I have to say that the waitstaff at this hotel were exceptionally kind and helpful. I was floored. In the restaurant area, Stella and Godfrey were incredibly kind and helpful. They were always checking in with customers and made me and others feel at home. They gave...

 Report
Helpful?
Thank Tri-ayitian
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Tri-ayitian, We greatly appreciate the time you took to share such wonderful feedback on TripAdvisor. We are so glad to hear the great service provided by Stella and Godfrey, and they will be thrilled to hear your comments. We look forward to welcoming you back in the future! Warm Regards, Marsha Ray General Manager

Chicago, Illinois
Reviewed 4 weeks ago via mobile

Definitely a convention hotel.... if it wasn't for the meeting being held there, I would have stayed at a different property. Rooms are dated, banquet food was not memorable and the service was very slow. I waited 15 minutes to try and get a cup a tea. The bartender walked past the line of three of us and just ignored...

 Report
Helpful?
1Thank TinLizzy06
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear TinLizzy06, Thank you for taking the time to share your experience on TripAdvisor.com. We apologize if we did not meet your expectations throughout your stay. If you wish to further discuss your visit, please feel free to reach out to me directly. Regards, Marsha Ray General Manager

Santa Barbara, California
Reviewed 4 weeks ago

So, I'm staying at the Sheraton Philly Downtown for two nights, 3 days. I'm writing this on day 2. MARY MASTROBUONI. 'nuff said. She is the concierge there, and her recommendations are phenomenal. Not just good, but phenomenal. This, and I've seen the woman literally have a phone in each ear, while politely and professionally telling us in line waiting...

 Report
Helpful?
Thank vtreitler
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear vtreitler, Thank you so much for the great comments you shared. We're thrilled to hear you enjoyed your stay here at the Sheraton Downtown. We agree, Mary is definitely a phenomenal asset to our property and we're very glad you enjoyed her recommendations. Housekeeping will also be delighted to hear your wonderful comments, they work hard everyday to go...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

Customer service was not the issue here, but, the room was. I guess because I am a "local" with kids, I was given the crappiest room ever. First impressions were great, the lobby was clean and I had no complaints there. But, as soon as I got to the room, I was ready to leave. The room was dirty. The...

 Report
Helpful?
1Thank cd0t
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear cd0t, We appreciate you providing us with honest feedback on Tripadvisor. We extend our sincerest apologies for not meeting your expectations. Should you wish to further discuss your stay, please feel free to contact me at gm@sheratonphiladelphiadowntown.com. Warm Regards, Marsha Ray General Manager

Reviewed 4 weeks ago

Very good location, Room for a family OK, swimming-pool closed (problem with a little kid) and the hotel offered us a little bag with chocolate and root beer; restaurant closed on this monday and we didn't know why; the valet car OK but after 6 dollars were missing (in cash quarter)

 Report
Helpful?
Thank Michael C
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Michael C, Thank you for taking the time to leave us feedback on Tripadvisor. We are glad to hear we were able to meet your needs and expectations. We hope to welcome you back soon! Warm Regards, Marsha Ray General Manager

Erie, Pennsylvania
Reviewed 4 weeks ago

I last stayed at this hotel about a year ago and was quite disappointed. This week I had the opportunity to again stay here and was pleasantly surprised at the improvements! I found the staff at the front desk to be incredibly friendly and helpful. The room was clean as I would normally expect a Sheraton room to be. The...

 Report
Helpful?
Thank Ed M
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ed M, Thank you for your kind words. We are delighted that you enjoyed your visit and you saw improvement over your stay from the year prior. The hotel is constantly looking at ways to better serve our guests, and it is feedback such as yours, that helps us do so. Thank you again, and we hope to see...

Crystal Lake, Illinois
Reviewed 4 weeks ago

We stayed at this hotel for a convention in August of 2016. This was a very luxurious hotel by our standards. We enjoyed our stay here very much. We had a great view, and room was big and very comfortable. Here's what kept me from giving an "excellent" rating: We requested a refrigerator in our reservation, it was never delivered....

 Report
Helpful?
Thank pwwtoy1
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear pwwtoy1, Thank you for sharing your experience on TripAdvisor.com. We apologize for any areas where we did not meet your expectations. We are happy to hear that you found the room comfortable and the food was good. We hope to have you as our guest again in the future. Regards, Marsha Ray General Manager

Reviewed 4 weeks ago via mobile

The hotel itself is everything you would expect from one in its catagory although perhaps dated. Room was clean, a good size and the was bed comfortable. I'm never a fan of the shower over the bath but understand these are common in hotels of this age. The real asset of this hotel is the people that work there. All...

 Report
Helpful?
Thank Curtis E
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Curtis E, We appreciate you taking the time to share your comments on TripAdvisor.com. We are happy to hear you found your stay comfortable and satisfactory. We particularly thank you for your kind words regarding Mary, I have happily shared them with her. We recognize what a gem she is and know we are lucky to have her. Thank...

Reviewed 4 weeks ago via mobile

I have been staying at this hotel and every time I try any other hotel I check out after a day and move back to this hotel because of its service levels and attention to the customers need and they are one of the bestest in giving the SPG member recognition regardless of the level and although I am an...

 Report
Helpful?
Thank Rajesh S
MarshaRay, General Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Rajesh S, Thank you so very much for sharing your comments regarding our hotel on TripAdvisor.com. We are so happy you enjoy the property. We too recognize that we have amazing team members, some of the best hospitality professionals in Philadelphia. I am delighted to share your comments with each and every team in the hotel. Thank you again...

542 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (531)
Viewed
Room/Suite (148)
Viewed
View from Room (77)
Viewed
Bathroom (48)
Viewed
Hotel & Grounds (55)
Viewed
Business Centre/Function Rooms (3)
Viewed
Dining (19)
Viewed
Family/Play Areas (2)
Viewed
Pool/Beach Area (2)
Viewed
Other (177)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (11)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (4)
Viewed
Dining (1)
Viewed
Business Centre/Function Rooms (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Philadelphia hotels
The Windsor Suites
#6 of 85 in Philadelphia
1,259 reviews
City Center East
Philadelphia Marriott Downtown
Philadelphia Marriott Downtown
#41 of 85 in Philadelphia
2,975 reviews
Show Prices
Show Prices
Show Prices
City Center East
Courtyard Philadelphia Downtown
Courtyard Philadelphia Downtown
#18 of 85 in Philadelphia
876 reviews
City Center West
Club Quarters Hotel in Philadelphia
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: RM580 - RM1,581 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline and Hotels.com so you can book your Sheraton Philadelphia Downtown Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
Ask a question

See all questions (23)

Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“park across the street for lower rates”
 of 5 bubbles jourdanl2017, 21 Mar 2017 | Read review
“get a top room so you can see the city or the view from the top.”
 of 5 bubbles 135arlenec, 14 Mar 2017 | Read review
“The hotel's location is very convenient if you are planning to explore Philly on foot.”
 of 5 bubbles urbanite2017, 8 Mar 2017 | Read review
“Best View of the city that faces the Rocky steps”
 of 5 bubbles 113kianah, 2 Mar 2017 | Read review
“Book a room in another hotel......”
 of 5 bubbles carolinasunshine13, 27 Feb 2017 | Read review
5 of 5