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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,467 Reviews from our TripAdvisor Community

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Showing 2,293: English reviews
Cape May, NJ
Reviewed 20 July 2014

Front desk staff very friendly and accommodating. We had an end unit suite - beautiful view. Breakfast was a bit pricey but good selection. Only negative was construction going on in the lobby was noisy. Would stay there again.

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Helpful?
1Thank CAPEMAY737
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CAPEMAY737, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and will certainly consider your feedback regarding the noise level during our renovation. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Raleigh
Reviewed 19 July 2014

Miss Avril was very helpful. Great location. Will stay again if ever back in the area. Huge hotel. Great cafe with in walking distance. Room attendant was prompt. The beds were nice and cozy. Quiet stay. Once again thxs Miss Avril for helping me and my friends:-)

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Helpful?
1Thank JayandBeyandBlue
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear JayandBeyandBlue, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad Avril was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 19 July 2014

My fiance' and I stayed at the Sheraton in Downtown Philly to celebrate our engagement and to celebrate the 4th of July. We had a great stay!! We met a very nice and helpful young lady named Avril who checked us in. She was extremely helpful with suggesting restaurants and giving us directions. The view from our room was breathtaking-...

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Helpful?
Thank Jessica H
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Jessica H, Thank you for the FIVE STAR review! We are glad that Avril and Sheila went above and beyond to provide exceptional customer service and make your stay enjoyable, as you can see from other reviews they can often be seen making an impact! Congratulations on the engagement and we hope to connect with you soon! Safe travels,...

Bolton Landing, New York
Reviewed 16 July 2014

My wife, daughter and her friend stayed for a few nights this past December for our grandaughters birthday celebration. Nice place with excellent service from the staff. Convneinent location to all major thoroughfares in & out of Philly.

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Helpful?
Thank Rick W
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Rick W, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We can't wait to share your comments with our entire team. We look forward to connecting with you in the near future. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Manila, Philippines
Reviewed 15 July 2014

I didn't have too many concerns about this hotel, but I did get one very poor service - I requested a spoon to be brought to my room, and it took 45 minutes to get to me. Otherwise, it seemed to be an okay hotel...

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Helpful?
Thank jledesma
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear jledesma, Thank you for your review of our hotel. We are dissapointed that you didn't enjoy your experience more. Your feedback regarding our Housekeeping service is appreciated, as it is a value tool for improvement. We hope you give us another chance to connect with you. Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Balloch, United Kingdom
Reviewed 15 July 2014

Stayed here for a week. Reception staff were exceptionally nice and along with the concierge were extremely helpful. The girl in the morning coffee bar went the extra mile and knew what we wanted. Although the decor is a bit tired the rooms were clean with really comfortable beds. As we found the heat difficult to cope with we were...

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Helpful?
Thank Floflegs
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Floflegs, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall. Your feedback is appreciated, as it is a value tool for improvement.The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of...

Fremont, Michigan
Reviewed 14 July 2014

Close to museums. We were there for 4th of July celebration. I am SPG member & had access to club floor which was nice, but they didn't keep it stocked very well with drinks & snacks. Beds are very comfortable. Good price for what you get. Have stayed there numerous times.

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Helpful?
Thank Carrie V
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Carrie V, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We're glad you enjoyed your stay overall and we look forward to addressing your feedback on the club lounge. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Reviewed 13 July 2014 via mobile

Me and my sister stayed there for my birthday on 7-11 and it was truly fun! The staff even got me a cake I cried (I'mma mush) everybody was friendly the food was ok. I just did not like the pool service the lady wouldn't allow me to place a order

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Helpful?
Thank AKaison
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear ANDREA S, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel. We are glad to hear you had such a pleasant stay! We look forward to welcoming you back soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Philadelphia, Pennsylvania
Reviewed 10 July 2014

I'm originally from Colorado so Philly is an incredibly different environment from what I am used to. But Eric at the concierge desk was so helpful and resourceful. Even though there were numerous conventions going on he was still able to skillfully direct me each time I needed help and he was always in the best mood. He was truly...

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Helpful?
Thank Gabbie A
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Gabbie A, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out a individual team member who made your stay memorable. We can always count on our team to make our guests more comfortable - especially for a superstar like Eric! We hope to see you again soon!...

Atlanta
Reviewed 9 July 2014

Conveniently located to downtown shopping and restaurants. Not a bad walk to Rittenhouse Square and City Hall. If coming to see the liberty bell etc., I would stay at the Sheraton Society Hill. Front deck was super nice and I received a upgrade as a gold Starwood member...............

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Thank MyFriendsFoodie
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MyFriendsFoodie, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad you enjoyed your stay and we absolutely appreciate your loyalty to the Starwood Hotels as a Gold Member. We look forward to connecting with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: RM594 - RM1,466 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“join SPG member, otherwise they will charge for wifi connection”
michael94168, 10 Apr 2017 | Read review
“I think odd rooms would have a better view.”
Panner1995, 1 Apr 2017 | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 29 Mar 2017 | Read review
“park across the street for lower rates”
jourdanl2017, 21 Mar 2017 | Read review
“get a top room so you can see the city or the view from the top.”
135arlenec, 14 Mar 2017 | Read review
5 of 5