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Sheraton Philadelphia Downtown Hotel

Expedia.comUS$149*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$357*
US$149*
US$357*
US$149*
US$357*
US$149*
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Sheraton Philadelphia Downtown Hotel
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2,493 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Showing 2,317: English reviews
Warren, Ohio
Reviewed 6 August 2014

My husband, my son and I came and stayed four days at this hotel, because of the week long convention that took place the second week of July and the place was full. My husband went inside the hotel to register as I went to park the car. Just as I walked inside I could not find him and my...

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Helpful?
2Thank werehog
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear werehog, Thank you for your review on our hotel. Please accept our apologies for what you have experienced duringyour stay; we certainly hold ourselves to a higher standard than what you have mentioned. We will share your comments with our team and make sure to make necessary improvements. We hope we have another chance to host you in Philadelphia....

Reviewed 5 August 2014

We had a center city office event at this Sheraton, coordinated with Brad Nuss the Food & Beverage Director, OUTSTANDING attention to detail and customer care experience! The location of the hotel is easy access, the food was great, the room was perfect. Special thank you to staff, James and Jerry, for your upbeat attitudes and great service!

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Helpful?
Thank IM P
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear IM P, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We can't wait to share your great comments with our Food & Beverage team. We can't wait to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Mississauga, Canada
Reviewed 3 August 2014

Let me start by saying that my main priority is a comfortable bed and a clean bathroom. The Sheraton delivered on both but after that - rapidly downhill experience. Don't bother ordering room service. Horrible food and very limited menu - half of what was on menu was not available. The Bistro restaurant is also to be avoided. Slow service...

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Helpful?
1Thank Ginger G
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ginger G, Thank you for your review of our hotel. We are disappointed that we were unable to meet your expectations during your latest visit. Many of the issues mentioned are certainly manageable on our end, and we look forward to using your feedback to improve our Food $ Beverage services. We hope that you give us another chance...

Dayton, Ohio
Reviewed 1 August 2014

Let me first say "It was a trip I will not forget". I will make this short. My husband and I arrived to the hotel and there was a power outage. We was rerouted to a different hotel for the night. Upon our return, we was given a room that someone else was occupying. The next room was full of...

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Helpful?
Thank Regina O
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Regina O, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. We take security and guest safety seriously at our hotel and we are grateful for your support and understanding during the unexpected emergencies. We are glad that Stella was able to make your stay more enjoyable. We...

Washington DC
Reviewed 31 July 2014

My stay was July 20-23, 2014. All hotels in the City Center were pretty full, as there was a large convention going on this week. The check-in line was long (40 minute wait at 5:00 pm), although a staff member came through and handed out water bottles to those waiting in line. Knowing that Sunday was check-in day for so...

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Helpful?
Thank momofVA4
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear momofVA4, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. We take security and guest safety seriously at our hotel and we are grateful for your support and understanding during the unexpected emergency. The hotel will begin renovations of our guest rooms and corridors in the next few...

Brasilia, DF
Reviewed 30 July 2014

Sheraton downton is very well located,if you are in Philadelphia for visiting the historical sites. There was going to be a wedding, so the line for check in was huge. I suppose the wedding attendees were also willing to get to their rooms. Maybe the hotel could have more people taking care of the check in. Except for that, personnel...

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Helpful?
Thank CCanovas
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CCanovas, Thank you for your review of our hotel. You certainly highlighted a few areas for us to look into and we look forward to making any necessary improvements. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

Seattle, Washington
Reviewed 30 July 2014

extremely long check-in lines. not enough staff. room was decent and gym really nice. staff was nice. The Sheraton is not close to anything. you will need to walk a few blocks to get to any shops or interesting places. They recently were dealing with a power outage so they have industrial fans all over the hotel. My AC worked...

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Helpful?
Thank BKurtT
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear BKurtT, Thank you for your review on our hotel. Please accept our most sincere apologies for not meeting your expectations. Many of the situations mentioned are certainly not to our standards and we look forward to using your feedback to address them. We hope you give us another chance if you return to Philadelphia. Safe travels, Jennifer Tang Assistant...

Reviewed 29 July 2014

I don't have anything terrible to say about this hotel, but nothing incredibly positive either. The location is good if you want to do touristy things or have business in downtown Philly, but the hotel itself is nothing special. It's clean, but there are no amenities or perks to make it special or exciting. Our room was clean but very...

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Helpful?
Thank Dlback
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Dlback, Thank you for your review of our hotel. We are dissapointed that you didn't enjoy your experience more. Your feedback is appreciated, as it is a value tool for improvement. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all...

Reviewed 29 July 2014 via mobile

Week long stay. Requested refrigerator before arrival as directed. NEVER got it. No breakfast or wifi so be prepared to pay. Fire drill mid week and evacuated for several hours. When told we could return, we were then told to leave after climbing 14 flights of stairs due to still trying to get smoke out of the lobby from a...

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Helpful?
Thank Missy P
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Missy P, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences during your stay. You certainly didn't experience a stay that is to our normal standards. We take security and guest safety seriously at our hotel and we are grateful for your support and understanding during the emergency. We look forward...

New York City
Reviewed 29 July 2014

This hotel delivers exactly what you would expect from a Sheraton: large busy lobby and clean, quiet rooms with nothing distinctive about the furnishings. The bathroom amenities are the standard Sheraton ones – shampoo, conditioner, body cream and shower gel with mini loofa scrub. The location turned out to be surprisingly good for a weekend in Philadelphia. The hotel is...

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Helpful?
Thank ber357
Jennifer T, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear ber357, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are glad that you enjoy your stay with us and the convenient location of our hotel. We hope to connect with you again soon! Safe travels, Jennifer Tang Assistant Front Office Manager Sheraton Philadelphia Downtown Hotel

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Region: United States > Pennsylvania > Philadelphia
Price Range: RM538 - RM1,414 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton Hotel Philadelphia
Sheraton City Center Hotel
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't book”
mmparthi, 27 May 2017 | Read review
“Ask for higher floors with the park view. You will see open sky and big avenues. The other side faces other tall buildings with no view.”
636fernandom, 22 May 2017 | Read review
“Higher floors have best views, quieter”
JaimeJ84, 22 May 2017 | Read review
“Self park at the hotel and walk to nearby restaurants.”
339edh, 17 May 2017 | Read review
“Carefully negotiate your check-in/out dates before you sign.”
Laxydad, 17 May 2017 | Read review
5 of 5
Expedia.com
US$149* /night
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AMOMAUS$357
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Prices are for 1 room, 2 adults
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