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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,378 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Philadelphia Downtown Hotel
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Showing 2,209: English reviews
Washington DC, District of Columbia
Reviewed 5 February 2014

Simply said, our first encounter with this hotel was this Jan 2014 trip amidst 3000 highschool students visiting the hotel with us, all for a Model United Nations Conference. Considering the quantity and demographics of this guest profile alone, it was prime opportunity to see how a hotel responds under the more extreme of circumstances. From one encounter to the...

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Helpful?
1Thank lexi g
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear lexi g, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you took the time to point out the individual team members who made your stay memorable. We look forward to recognizing them! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Wheeling, Illinois
Reviewed 4 February 2014

I stayed three nights at the hotel arriving Friday morning and leaving Monday afternoon. I have to say, and others have said it too, the staff here is wonderful! When I arrived the person checking me in discovered that I had a Starwood frequent guest number. I had totally forgotten about it and haven't used it for a couple of...

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Thank libb0y
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear libb0y, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a wonderful stay overall and look forward to connecting with you in the future. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Albany, NY
Reviewed 31 January 2014

Oh, the beds are so very comfortable with crisp comfy sheets. The room was good sized with a nice work area. The amenity lacking that i would've liked -- an in room safe.Speedy check in and welcoming staff. I stayed several nights and opted to "go green" and accrue Starpoints rather than have daily housekeeping.I attended several functions in the...

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Thank Rdi2Go
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Rdi2Go, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We're so glad you enjoyed your stay and look forward to looking into your feedback regarding directional signage. We do plan to have in-room safes installed in 2014. We hope to see you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown...

Darien, Connecticut
Reviewed 31 January 2014

The night I stayed in the hotel was a great night's rest. Not a single complaint. Room was clean and service was great. The hotel staff was very attentive and seemed genuinely pleased to greet me as a guest of the hotel.

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Thank CSFagan
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear CSFagan, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We're glad you had such an enjoyable stay and look forward to connecting with you next time you return to Philadelphia. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Washington DC, District of Columbia
Reviewed 30 January 2014

I stayed here three nights for a conference. I even paid extra for a club-level room. On the second night there was a party with very loud music near my room. I called Guest Services to complain and was told that there was party in the rooftop ballroom directly above me. The manager I spoke to said that it would...

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3Thank MYS2014
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear MYS2014, Thank you for your review of our hotel. I would like an opportunity to discuss your issue further with you - I invite you to please connect with me at paul.bolhuis@sheratonphiladelphiadowntown.com or 215.448.2972. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Philadelphia, Pennsylvania
Reviewed 28 January 2014

First off... the beds are FABULOUS! Our conference left us always tired... these beds were comfy, plenty of pillows, great linens. Loved them - seriously. The front desk staff was great, always helpful and full of smiles. When my flight was cancelled they stepped right in to help me out.... but for the price of the hotel, and the food...

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Helpful?
Thank Gayle R
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Gayle R, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. We are so glad that you enjoyed your stay overall and are looking forward to connecting with you again in the future. We'll certainly share your experience with our food and beverage experience in order to make improvements. Safe travels, Paul Bolhuis Director of Front Office...

Abingdon, Virginia
Reviewed 28 January 2014

This was an awful hospitality experience from start to finish. We checked in late in the evening and they put us in a handicap room that our wall was next to the elevators and we didn't get any sleep because of the loudness. We had reserved a specific room, but they said they just give the rooms away to anyone...

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2Thank John S
Paul B, Director of From Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear John S, Thank you for your review of our hotel. Please accept our most sincere apologies for failing to meet your expectations during your stay. It looks like we missed the mark in a few different areas and we will certainly use your feedback to address any deficiencies. We hope you give us another chance if you return to...

Dallas, Texas
Reviewed 28 January 2014

I was there for a conference and granted it was freezing outside but it was chilly in the hotel too. Conference rooms were cold, ranging from 52-62 degrees. We complained and were moved to a slightly warmer room that did not heat up until our last day there. Also there was a fire alarm that had us anxiously standing in...

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Thank Ann B
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ann B, Thank you for your review of our hotel. Please accept our apologies for the temperatures, sub-zero conditions can certainly be challenging. We hope to see you again if you return to Philadelphia. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

Pittsburgh, Pennsylvania
Reviewed 28 January 2014

The hotel itself was very good but could use a little updating. If you are going to the convention center, I would recommend either taking a cab or finding a closer hotel. I did not feel safe walking in the area. In fact, I opted for room service for the majority of my stay rather than venturing out by myself....

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Thank IrishTraveler2013
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear IrishTraveler2013, Thank you for your review of the Sheraton Philadelphia Downtown Hotel! We are delighted you had such a pleasant stay and look forward to connecting with you again soon! Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

montgomery county
Reviewed 27 January 2014

We usually boo at the Westin, however availability was limited when he decided to go so stayed at the Sheraton as it was near to the destinations were were visiting. Hotel was being redone when we were there. I would give the hotel a passing grade. The service was was quite good requested extra towles and they were there quickly....

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Thank rporter418
Paul B, Director of Front Office at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear rporter418, Thank you for your review of our hotel. We are glad you enjoyed your stay overall; we are most happy that you appreciated the efforts of our team. We hope to see you again in the future. Safe travels, Paul Bolhuis Director of Front Office Sheraton Philadelphia Downtown Hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 N 17th St, 17th & Race Streets, Philadelphia, PA 19103-1201
Region: United States > Pennsylvania > Philadelphia
Price Range: RM505 - RM1,113 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Choose a higher floor for the best view of the city.”
 of 5 bubbles yashicah, 21 Dec 2016 | Read review
“ask for an elevated room to get a city view”
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“High floors have great views. Ask for a room with a view!”
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