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Sheraton Philadelphia Downtown Hotel

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Sheraton Philadelphia Downtown Hotel
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2,471 Reviews from our TripAdvisor Community

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Showing 2,296: English reviews
Arlington Heights, Illinois
Reviewed 5 May 2014

I had a sudden rush of deja vu when I walked into this hotel. I had stayed here years ago, and was pleased to notice that they have actually updated the rooms. But, this is still in line with old school Sheraton style. I found the room to be spacious and clean. It was nice to not have to wait...

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Helpful?
Thank sttcarrie
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear sttcarrie, Thank you for your review of the Sheraton Philadelphia Downtown Hotel. Please accept our most sincere apologies for the inconveniences caused by the fire alarm. We are delighted that you enjoy the rest of your stay and we hope to connect with you soon. Safe travels, Jennifer Tang Assistant Front Office Manager

Reviewed 5 May 2014 via mobile

Was staying on a top floor of the hotel and visited friends on a lower floor. Stopped to pick up friends on a lower floor and were instantly yelled at my workers to be quiet. I would have understood had it been late in the evening however it was 630 pm. Was just frustrated that they were so quickly intolerable...

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Helpful?
Thank EEHRN
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear EEHRN, Thank you for your review of our hotel. We are disappointed that you did not fully enjoy your experience with us. We will certainly share your feedback in regards to the noise incident. We hope to see you again in the future. Safe travels, Jennifer Tang Assistant Front Office Manager

Spring City, Tennessee
Reviewed 4 May 2014

This is an excellent location and highly recommended. All of the staff was extremely friendly and helpful from the front desk to the event staff, etc. Particularly helpful and amazing was Concierge, Mary Mastrobuoni. Not only did she have very helpful and sensible recommendations, she remembered my name from the first day of the stay all the way through checkout!...

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Helpful?
Thank VLE1973
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear VLE1973, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad Mary was able to make your experience so enjoyable. We hope to see you back in Philadelphia again soon! Safe travels, Jennifer Tang Assistant Front Office Manager

Halifax, Canada
Reviewed 4 May 2014

We had the extreme pleasure of staying here for one night this week, after our flight was cancelled and we ended up with two days in Philly unexpectedly. We arrived at about 9 in the morning and were thrilled to learn that a room was already available for us and that we could check in early. The front desk staff...

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Helpful?
Thank glenulia1234
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear glenulia1234, Thank you for your wonderful review of the Sheraton Philadelphia Downtown Hotel! We are delighted your had such a great stay - we can always count on our team to make our guests more comfortable. We hope to see you again soon!0 Safe travels, Jennifer Tang Assistant Front Office Manager

Reviewed 3 May 2014

Concierges gave awesome e transit and restaurant advice suited to our travel style and tastes. Mary Mastrobuoni was particularly informed and helpful. They know the city well and have actually eaten at the restaurants recommended.

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Helpful?
Thank Gretchen A
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Gretchen A, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We're glad Mary was able to make such a positive impact on your stay, we'll be sure to recognize her for her efforts! We hope to connect with you again soon. Safe travels, Jennifer Tang Assistant Front Office Manager

California
Reviewed 2 May 2014

The hotel is reasonably located and the rooms are predictably generic. I found nothing bad nor outstanding about the accommodations and the staff at the front desk were pleasant. Oddly, the first morning I was there my room service breakfast never arrived and when I checked outside the door the menu request card was still hanging from the doorknob- it...

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Helpful?
1Thank SoCalif08
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear SoCalif08, Thank you for your review of our hotel. Please accept our most sincere apologies for missing the mark in the room service experience and we will certainly use your feedback to address any deficiencies. We hope you give us another chance if you return to Philadelphia in the future. Safe travels, Jennifer Tang Assistant Front Office Manager

NJ
Reviewed 1 May 2014

By most recent stay was at their sister hotel the Westin but they were booked for April 26 weekend. I stayed on the 25th floor which is the starwood fl. the hotel was having a sorority convention when we were checking in, and our check in person was both friendly and informative. A busy lobby with the convention people but...

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1Thank DakotaNJ
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear DakotaNJ, We are glad to hear you had a pleasant stay at the Sheraton Philadelphia Downtown Hotel. We look forward to hosting you in your future travels to Philadelphia. Safe travels, Jennifer Tang Assistant Front Office Manager

Philadelphia, Pennsylvania
Reviewed 27 April 2014

My family has stayed in this hotel several times during trips to Philly, most recently last week. The view from our Club Floor room was outstanding, and the free breakfast there makes it very worthwhile. Another nice thing (not sure whether this is intentional or not; perhaps I shouldn't advertise it) is that the room keys continued to give us...

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Helpful?
Thank Ben S
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear Ben S, Thank you for your great review of the Sheraton Philadelphia Downtown Hotel! We are glad you had such a pleasant experience and hope to connect with you again in the future. Safe travels, Assistant Front Office Manager Jennifer Tang

Orange County
Reviewed 25 April 2014

I don't really have anything bad to say. There was only one person checking in prior to us. The check in and check out process were smooth. The concierge was helpful pointing out places to visit in historic area of Philly. The bellhop was attentive when we requested luggage assistance. I would say overall service was as expected. Nothing spectacular,...

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Helpful?
Thank octravel9876
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear octravel9876, Thank you for your review of our hotel. We are disappointed that you did not enjoy your experience in our upgraded deluxe room. The hotel will begin renovations of our guest rooms and corridors in the next few months and are very excited to have a vibrant new product for all of our guests to enjoy. We hope...

Atlanta
Reviewed 22 April 2014

I spent three nights at this hotel while in town for a volleyball tournament. They knew we were coming, even had a welcome sign for us with the name of the tournament featured in the lobby. The hotel was packed with teenage athletes and their families by the hundreds, so I know their resources were stretched. However, it took me...

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Helpful?
Thank nurseladyAtlanta
Paul B, Manager at Sheraton Philadelphia Downtown Hotel, responded to this review

Dear nurseladyAtlanta, Thank you for your review of our hotel. Please accept our most sincere apologies for your inconveniences in regards to the check in/dining experiences during your stay. Many of the concerns mentioned are certainly manageable on our end, and we look forward to using your feedback to address any deficiencies. We hope that you give us another chance...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Philadelphia Downtown hotel is near the Franklin Institute, the Convention Center, and many corporations. We have 757 guest rooms, free wifi, and 38 meeting rooms/58,000 sq ft of event space ... more   less 

Additional Information about Sheraton Philadelphia Downtown Hotel

Address: 201 North 17th Street, 17th & Race Streets, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia
Price Range: RM574 - RM1,457 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia Downtown Hotel 3.5*
Number of rooms: 757
Reservation Options:
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Also Known As:
Sheraton Philadelphia City Center Hotel
Sheraton City Center Hotel
Sheraton Hotel Philadelphia
Philadelphia Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia Downtown Hotel staff and other travellers.
23 questions
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Questions? Get answers from Sheraton Philadelphia Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suite #2002 has an exceptional view of the Philly skyline.”
  • suite #2002 - great view of the Philly skyline
pporter17, 23 Apr 2017 | Read review
“join SPG member, otherwise they will charge for wifi connection”
michael94168, 10 Apr 2017 | Read review
“I think odd rooms would have a better view.”
Panner1995, 1 Apr 2017 | Read review
“Odd number rooms have a better view, overlooks the downtown buildings and parkway.”
Q7210ELmikes, 29 Mar 2017 | Read review
“park across the street for lower rates”
jourdanl2017, 21 Mar 2017 | Read review
5 of 5