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    The Franklin Hotel at Independence Park

    401 Chestnut St, Philadelphia, PA 19106
    Hotel website
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    May 14
    May 15
    1 room, 2 adults, 0 children
    US$224
    US$224
    US$224
    Traveller (282)
    Room & Suite (247)
    Dining (26)
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    Overview

    • Excellent53%
    • Very good29%
    • Average9%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “omni hotel” (84 reviews)
    “liberty bell” (196 reviews)
    “great location” (328 reviews)
    Free Wifi
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    4 Star Hotel
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    Offers from The Franklin Hotel at Independence Park
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    Rooms
    14 May15 May
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    1 room, 2 adults, 0 children
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    Traveller rating
    Traveller type
    Time of year
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    Reviewed 1 week ago via mobile

    The hotel would be beautiful if the rooms were maintained better. It really needs a make over. In our room the wall paper was ripped and the window sheers had holes in them. The shower curtain had mold on the bottom of it. But the...More

    Helpful?
    Response from jimbopolo, Front Office Manager at The Franklin Hotel at Independence Park

    Thank you for the helpful feedback. The hotel will under a full renovation starting June 1st 2017

    Reviewed 1 week ago via mobile

    The Hotel is not clean and the employees should work on their attitude. Not a good choice for me; I use Marriott hotels quite often but this one does not meet the standard. For my next stay I would look for another option in the...More

    Helpful?1  
    Response from jimbopolo, Front Office Manager at The Franklin Hotel at Independence Park

    So disappointed to hear such a harsh review. I apologize for any shortcomings. Unable to investigate without an particular detail.

    Reviewed 2 weeks ago

    I checked into The Franklin and was given a room with ripped curtain and peeling wallpaper. I asked for a different room and was given a room with an even larger rip in the curtain, peeling wallpaper, and a blocked sink. I had to brush...More

    Helpful?
    Response from jimbopolo, Front Office Manager at The Franklin Hotel at Independence Park

    I apologize for the short comings you mentioned. We will check to see what rooms you might have been checked into with first name Marybeth. A dirty shower curtain liner is easily changed and I apologized the housekeeper missed this in the bathroom cleaning. Peeling...More

    Reviewed 2 weeks ago via mobile

    Just home after a week road trip that ended with 3 nights at The Franklin. Let me say the employees are fantastic but their hands are tied. This hotel has the hardest beds I have ever encountered on a trip. I suffer with back problems...More

    Helpful?1  
    Response from jimbopolo, Front Office Manager at The Franklin Hotel at Independence Park

    We tried to assist with multiple layers of duvet inserts to make bed softer. I'm sorry we were unable to satisfy your needs. Sincerely, Front Office manager

    Reviewed 2 weeks ago via mobile

    We were here for two nights and we really enjoyed our stay. The location of this hotel is amazing for sightseeing in the historic area. It is steps away from Independence Hall, Carpenter's Hall, Liberty Bell, etc. And a block from the US Mint, First...More

    Helpful?1  
    Response from Erol L, Front Office Manager at The Franklin Hotel at Independence Park

    Dear JenRed2014, With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to...More

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    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Conference Facilities
    • Laundry Service
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    Details
    • Price range
    • US$207 - US$459 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #6 Family Hotel in Philadelphia
    • #7 Spa Hotel in Philadelphia
    • #14 Green Hotel in Philadelphia
    • #14 Luxury Hotel in Philadelphia
    • #14 Business Hotel in Philadelphia
    • #15 Romantic Hotel in Philadelphia
    Photos
    Traveller (282)
    Room & Suite (247)
    Dining (26)
    Pool & Beach (11)
    Nearby
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    Nearby Restaurants
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    National Mechanics Bar & Restaurant
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    Nearby Attractions
    Independence Hall
    6,521 reviews
    .20 km away
    Independence National Historical Park
    1,966 reviews
    .20 km away
    National Museum of American Jewish History
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    .20 km away
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    Questions & AnswersAsk a question
    keeblekatharine
    What are the specific instructions for using the lite rail and metro to get from the PHL airport to the hotel?
    4 March 2017|
    Answer Show all 3 answers
    Response from jimbopolo | Property representative |
    Take the airport line from the airport to Jefferson Station 10th and Market. The Market L is available there to 5th and Market. The hotel is 2 blocks away one to Chestnut and down chestnut a block to 4th
    0
    Votes
    967AF
    Do you know if Marriott Reward Platinum members get free breakfast at this hotel?
    13 February 2017|
    Answer Show all 5 answers
    Response from jimbopolo | Property representative |
    Marriott reward platinum and gold receive a breakfast coupon for continental breakfast for two per night in the hotel restaurant Azalea. Breakfast is served from 6:30am -10:30am M-F and 6:30am -11:30 am Sa -Sun
    2
    Votes
    Is there parking available at the hotel?
    2 February 2017|
    Answer Show all 4 answers
    Response from Erol L | Property representative |
    Off-site parking, fee: 28 USD daily. Valet parking, fee: 38 USD daily.
    0
    Votes
    Room Tips
    "Most rooms have park views. 2s and 11s are corners but wifi does not reach them according to from desk."
    Read review
    "wait until after the renovations are complete unless you like older hotels"
    Read review
    "Avoid Elevator Rooms"
    Read review
    "best location, restaurant, bar in area"
    Read review