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DoubleTree by Hilton Philadelphia Airport

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DoubleTree by Hilton Philadelphia Airport
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764 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Philadelphia Airport
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Showing 755: English reviews
Byron Center, Michigan
Reviewed 3 weeks ago

After a flight delay we were comped two rooms here. Check in was a snap, concierge John was so cheerful it was impossible to remain angry after our American Airlines debacle. Even found us a couple of free toothbrushes and toothpaste. Room was clean and shuttle was efficient. Would recommend.

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Helpful?
Thank pepp7091
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you pepp7091 for taking some time to provide feedback on your most recent stay with us at The DoubleTree by Hilton Philadelphia Airport. We are sorry that the circumstances with your flight delay caused your stay, but very thankful that you stayed with us! I will share your compliments about John with him and the remainder of the staff....

Reviewed 3 weeks ago via mobile

After 24 hours of traveling from Spain and numerous flight delays on my final leg home, The airline booked a room for me at the DoubleTree. My room was very nice, breakfast buffet was delicious. There is a shuttle service to the airport. Just what I needed! Staff was very helpful.

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Helpful?
Thank Nancy T
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you Nancy T for taking the time to provide your feedback. We are very pleased to read your review and to share it with our team. If you are in the area again in the future and in need of a place to get some "respite", it would be our please to service you again here at the DoubleTree...

Reviewed 3 weeks ago via mobile

The rate of parking is high. Service is poor. The manager is rude. We arrived Philadelphia airport terminal B about 7:45 pm Friday. After we waited till 8 pm, There was no seats of the shuttle. We have 8 pls (4 adults and 4 kids) and there is only 13 seats of the shuttle. We were told there is only...

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Helpful?
Thank Qing R
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. I will be addressing these issues with our staff and front office management. We do hope that next time you’re in the...

Hershey, PA, USA
Reviewed 4 weeks ago

.... for an overnight prior to a morning flight. Clean, efficient. Courteous and helpful staff. Close proximity to PHL. Pretty good breakfast. Room comfortable. No complaints. Would recommend to anyone and stay there again.

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Thank 2streetr
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you 2streetr for taking the time to provide your feedback. We are happy to read that you found our hotel to be clean and efficient as well as our staff to be courteous and helpful! We are very pleased to read that you would stay again and appreciate your recommendation of the DoubleTree by Hilton Philadelphia Airport. Paul J....

PA
Reviewed 4 weeks ago

Breakfast sucked the service had to wait 30 min on omlelt evening meal no better ask for tarter sauce and when was done eating was told didn't have tarter sauce worst service I had ever had at a Hilton property before I wish someone would call me I had ask many times but no call yet maybe we need new...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank michaeldL4797CT
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

I apologize for the very unfortunate experience that you had in our restaurant. We appreciate that you brought this to our attention, and are working to make sure the problem is addressed. Please feel free to contact us directly so we may have the opportunity to help make it right. Thank you, Paul J. Gibson

Crystal Lake, Illinois
Reviewed 4 weeks ago

We stayed here in August of 2016 (I should have written this sooner). It was a good stay, but a few things to mention..,no breakfast is included here and food is expensive. Beautiful lobby, and great bar and restaurant to hang out. We were there with a large group, and had plenty of room to socialize. Service in bar and...

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Helpful?
Thank pwwtoy1
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you for taking the time to provide your feedback and I am glad to see that overall you enjoyed your stay at the DoubleTree by Hilton Philadelphia Airport. I see that you were disappointed that breakfast was not included in rate and I apologize for that inconvenience. When visiting us in the future please check under special rates and...

Philadelphia, Pennsylvania
Reviewed 4 weeks ago

The Double Tree on Island Avenue was simply delightful ! From the time that you arrive you are greeted with a warm hello and a cheerful smile. The staff was very courteous and friendly. I cant say enough about Tosh the front desk clerk and John the concierge. They made my stay very easy and comfortable. They went above and...

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Thank anikkamac
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you for taking the time to provide your feedback and I am glad to see that you enjoyed your stay with us at the DoubleTree by Hilton Philadelphia Airport. Thank you for taking time to call out some of our staff, they will be recognized. We look forward to servicing you again in the future and thank you again...

Hervey Bay, Australia
Reviewed 4 weeks ago

This hotel was close, the shuttle simple and the service very welcoming and helpful. it was clean, the bed comfortable, the room was quiet. We appreciated that Coffee and tea were available. we would use the hotel again.

Review collected in partnership with DoubleTree by Hilton
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Thank CnG211268
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

Thank you for visiting us at the DoubleTree by Hilton Philadelphia Airport and for taking the time to provide your feedback! I am happy to see that you enjoyed our room, amenities and service. We look forward to servicing you again in the future and thank you again for your feedback! Thank you, Paul J. Gibson

Glen Cove
Reviewed 4 weeks ago

First off, room key would not work, then we found bugs in the bathroom. Service was average, it took the staff a long time to take care of the bug problem. On the basis of the monster bug, I would not go there again.

Review collected in partnership with DoubleTree by Hilton
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Thank Fred W
Calvin P, On behalf of the hotel staff at DoubleTree by Hilton Philadelphia Airport, responded to this review

We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is very important to us and is always a focal point of our property operations. We appreciate that you brought this to our attention, and are working to make sure the problem is addressed. Please feel free to contact us directly so...

Crested Butte, United States
Reviewed 4 weeks ago

The hotel exceeded my expectations all around. We had an overnight stay due to mechanical issues which puts a damper on your travels but the stay at Double Tree made me wish I could stay one more night. Excellent all the way around.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Philip C
Paul G, General Manager at DoubleTree by Hilton Philadelphia Airport, responded to this review

We am sorry to see that you had mechanical issues, but we are very pleased that you chose to stay with us at the DoubleTree by Hilton Philadelphia Airport. It is nice to read that we exceeded your expectations. If you are in the area again in the future we hope that you choose to stay with us again. Thank...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Philadelphia Airport is an excellent hotel, providing comfortable accommodations and great service. The DoubleTree by Hilton Philadelphia Airport is located adjacent to the Philadelphia International Airport, and offers a complimentary airport shuttle; a complimentary business center, where our guests can print boarding passes at their convenience; and complimentary wireless high-speed internet in the guest rooms and lobby. The DoubleTree also offers the affordable Drive and Fly package for guests wanting to leave their cars while away on a trip, and features the Players Sports Bar with 13 HD televisions and a delightful menu of appetizing taste treats, pool tables, and video games. Enjoy a relaxed but stylish breakfast, lunch, or dinner in our Landing Restaurant, featuring an assortment of steaks, chops, and seafood for the discerning palate. Come visit! ... more   less 

Additional Information about DoubleTree by Hilton Philadelphia Airport

Address: 4509 Island Avenue, Philadelphia, PA 19153 (Formerly Hilton Philadelphia Airport)
Region: United States > Pennsylvania > Philadelphia
Price Range: RM536 - RM1,343 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Philadelphia Airport 3.5*
Number of rooms: 331
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Orbitz, Travelocity and Hotels.com so you can book your DoubleTree by Hilton Philadelphia Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Philadelphia Airport Hotel Philadelphia
Hilton Hotel Philadelphia Airport
Philadelphia Hilton
Hotel Style:
#7 Best Value Hotel in Philadelphia
#47 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Philadelphia Airport staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Philadelphia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take a room with an airport view. I like airports....perhaps you do as well!”
 of 5 bubbles smalltowntravelerPa, 2 Mar 2017 | Read review
“Be sure to let them know you are a Hilton Honors member”
 of 5 bubbles , 19 Feb 2017 | Read review
“The Hilton Honors programs have their own floors, which seem to be quieter since they are mostly business professionals.”
 of 5 bubbles Q734ORjessicah, 14 Feb 2017 | Read review
“not sure about this”
 of 5 bubbles phyllispp, 7 Feb 2017 | Read review
“Side opposite the airport”
 of 5 bubbles chitownsam, 23 Jan 2017 | Read review
5 of 5