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Four Points by Sheraton Philadelphia City Center

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Traveller (124)
Room & Suite (95)
Dining (6)
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Overview
  • Excellent23%
  • Very good39%
  • Average21%
  • Poor11%
  • Terrible6%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
Bar/Lounge
3 Star Hotel
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (503)
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All reviewsreading terminal marketwithin walking distancelight sleeperwould stay againcorner roombed was very comfortabledesk clerkthe room was nicechinatownblockparkingshampoo
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1 - 5 of 453 reviews
Reviewed yesterday via mobile

I had a great stay thanks to Tom the night audit guy. Tom provided me with an excellent customer service upon check in. He informed me all the amenities your hotel has to offer. I work in the hotel industry and I could tell Tom...More

1  Thank Derrick P
Hotel's Favourite
Reviewed 2 May 2018

I stayed at the Four Points Sheraton on a recent business trip and was very pleased with the overall experience. Good size rooms and very comfortable beds. Ample work space and areas to conveniently charge my electronics. The staff was super nice and the location...More

2  Thank Michael L
Response from maurice a, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 9 May 2018

Thank you Michael. We appreciate your feedback! thank you for understanding our situation during our lobby renovation. Its never an easy task and provide service that our guest are accustom too. I'm delighted you enjoyed breakfast on our beautiful 10 floor with incredible views.

Reviewed 4 weeks ago via mobile

Very small room, but we were right in the heart of the city. It was clean and the breakfast buffet was pretty good!And it was a very last minute trip and they were still able to accommodate us.And I think they offered a late check-out

Thank bubskill
Reviewed 8 May 2018

It was a terrible stay for me at this Four Points. Management should address these issues seriously. I contacted the SPG after the stay, no replies whatsoever from the hotel. SPG Corporate had to take over this case and offered my compensation. When I was...More

Thank UnitedFlyerLAX
Response from maurice a, General Manager at Four Points by Sheraton Philadelphia City CenterResponded 9 May 2018

Dear Xavierkuai, Thank you for taking the time to provided valuable feedback. We value you as an SPG member and I will take your feedback to re-train my staff on the great benefits of our SPG program.

Reviewed 25 April 2018

I stayed at this hotel on the night of April 24, 2018. When I checked in at 9:30pm I was provided with a letter from the general manager, Maurice Alfaro, that the hotel was under renovation but that the construction would start at 9am and...More

2  Thank shjzbaker
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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Room Service
Meeting Rooms
Business Centre with Internet Access
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$149 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$149 - US$368 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (124)
Room & Suite (95)
Dining (6)
Business Centre & Event Rooms (24)
Questions & Answers
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runnergirl28
22 June 2016|
AnswerShow all 5 answers
Response from michaelcT8016HJ | Reviewed this property |
We never had a problem walking anywhere night or day including travelling on the subway to and from the Philly's ball game.
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Room Tips
"Chose a different hotel!"
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"do not stay here they lie."
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"Ask for a room that has been recently renovated"
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"Don't bring a car - you can't park it here. The front desk lies to you."
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