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Four Points by Sheraton Philadelphia City Center

Booking.comUS$137*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Four Points by Sheraton Philadelphia City Center
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479 Reviews from our TripAdvisor Community

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Showing 432: English reviews
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San Francisco, California
Reviewed 2 days ago NEW

Very Poor Customer Service. I was given a room with a dirty Bathroom (towels out of place, dirty toilet). When I asked for a change I was told it was not possible, and that they had cleaned my room. So I went back to find the bathroom in the same bad state. Guys at the check-in were dismissive and thought...

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Thank RbWorldTraveler
New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 11 November 2016 via mobile

This hotel was your typical nicer four points. I stayed here for business, location was great. Price was great. Friendly staff. Room service food was surprisingly not over priced and quite tasty! I will definitely be staying again

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Thank dereksL3797XA
About Hotel's Favourite Review
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear dereksL3797XA, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and hospitality standards. It means a lot to us that you've allowed us to be...

Morgantown, West Virginia
Reviewed 3 days ago NEW

I booked a stay at the Four Points Sheraton Philadelphia City Center for October 18, 2016. The booking agent accidentally booked for October 17, 2016. When we arrived, the hotel was sold out for the evening and so we had to obtain other accommodations at the Days Inn about a block away. The accommodations at the Days Inn were more...

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2Thank Jessica E
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Jessica, In the hotel business, there are occasional misunderstandings and complaints to be addressed, and we are well prepared to remain professional and to be as accommodating as possible. I can't begin to tell you how much we appreciate your time in bringing these matters to our attention.

Topeka
Reviewed 3 weeks ago

The Four Seasons by Sheraton is just across the street from the convention center. The prices aren't too bad, but the interior decor is dated and could use some improvements. They could also do with a new, not-so-tattered Four Points flag out front. The one truly bright spot is that the bathroom in the room was quite nice, but otherwise...

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Thank DDRings
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

DDRings, Thank you for your review and comments regarding your business trip and stay with us. We are happy our location worked well for your plans to explore downtown. Thank you for letting us know you enjoyed the catered meals to your group during your business meetings. We hope to be of service to you again when you are back...

Woodside, New York
Reviewed 16 April 2017

I had stayed here in 2011 and thought it was quite nice. I don't drive at all and took a bus into town. I got to the hotel via Septa trains and walking. Not to bad at all. I don't need anything spectacular at all. The room was similar to what I had years ago. We checked in and instantly...

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Thank Tee B
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear Tee B, Thank you for your review, your feedback and your comments regarding your stay. We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve . On behalf of our entire staff, we thank you for your business and we hope to see you...

Richmond, Virginia
Reviewed 13 April 2017 via mobile

Let me start off by saying, I hardly spend time writing reviews. Generally speaking, our hotel stays are fine. There might be a thing or two that wasn't great, but it doesn't warrant me coming on Trip Advisor and spending my time writing a review. Unless of course, something really sucks. The location is okay- it took us about a...

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1Thank Laurie L
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear Laurie L, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I am so sorry for the inconveniences that you experienced due to the ongoing construction process going on in our hotel. We value your feedback and as we transition through the renovation process, comments like yours will help...

Reviewed 13 April 2017

I got a great deal on this hotel for Mon Apr 10-Wed Apr 12. Having read mixed reviews I will say I was not expecting much. However, I was pleasantly surprised. No it wasn't perfect, carpet dated and some scratches in the furniture, flaking around shower light, but minor things. This was reasonably priced and it was 15 minutes walking...

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Thank keykeysambo
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear keykeysambo, Thank you for your review, your feedback and your comments regarding your stay. We can't thank you enough for sharing the ways that we were able to impress you and the ways that we can continue to improve to our amenities. We greatly appreciate the time you've taken to rate our hotel and we look forward to your...

Reviewed 2 April 2017

The area around the hotel is not impressive and neither is the room. It is dark, dreary and frightening. On top of this, the front desk took their time checking us in. The wash basin tap has no selection for hot/cold water and so had to brush our teeth in cold water. Moreover, there was no waste bin in the...

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Thank Anu c
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear Anu c, Thank you for this review of our hotel. I am very sorry to hear of the difficulties you experienced, We already informed the management about this already as we see this a serious matter. We promise to be more careful soon as we believe that our customer's convenience are at the peak of our interest. In addition,...

FL
Reviewed 28 March 2017 via mobile

I tried this hotel to be close to coworkers staying close. I'm a loyal platinum guest, earning lifetime platinum this year. The room was tired. The carpet was dirty and the drapes falling off their tracks. I am moving to the closest Sheraton (where I usually stay) first thing in the AM. The front desk staff was disinterested (when asked...

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1Thank SHel59
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear SHel59, Thank you for your review, your feedback and your comments regarding your stay. I do apologize for the problem our staff has caused you. We look forward for a general orientation soon so we can better our services to our customers. We also promise to resolve the problem you are addressing. Thank you very much for staying with...

Brisbane, Australia
Reviewed 16 March 2017

I have to admit to being a little disappointed in my stay at Four Points. It wasn't a cheap stay by any means, and yet the room was not what you might expect for such a lofty price tag. In particular, my room and my neighbors' rooms suffered badly from acoustic problem. With floorboards underfoot, as soon as anyone moved...

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Thank David R
General M, Guest Relations Manager at Four Points by Sheraton Philadelphia City Center, responded to this review

Dear David R, We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience in a reasonable cost. I do apologize for the inconvenience that you encountered, We already informed the management about this already as we see this a serious matter. We promise to be more...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located at the heart of Philadelphia, Four Points By Sheraton Philadelphia City Center offers comfortable accommodations, and is just a short walk from the Strayer University. This three-star hotel features a state of the art fitness center for guests to work out effectively. All rooms are smoke-free and fully air-conditioned. Each is equipped with a 32-inch flat-screen TV with cable channels, coffee and tea making facilities, and a private bathroom with designer toiletries. The hotel’s business center offers fax and photocopying services. Free Wi-Fi connection is available throughout. In addition, a gift shop and a 24-hour front desk are found on-site. Cherry Lounge and Restaurant serves American classics and comfort foods for breakfast, lunch, and dinner. Furthermore, there are other dining options just within walking distance. Four Points By Sheraton Philadelphia City Center is within a ten-minute walk from the Pennsylvania Convention Center. Liberty Bell Center is two kilometers away. Self-parking is located a block away for $29 a day or for $34 with in/out privileges. Upon check-in, a $35 hold will be authorized on your credit card and reimbursed if not used. ... more   less 

Additional Information about Four Points by Sheraton Philadelphia City Center

Address: 1201 Race St, Philadelphia, PA 19107-1617
Region: United States > Pennsylvania > Philadelphia > City Center East
Price Range: RM625 - RM1,667 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Philadelphia City Center 3*
Number of rooms: 92
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Also Known As:
Four Points By Sheraton Philadelphia City Hotel Philadelphia
4 Points By Sheraton Philadelphia City Center
Four Points Philadelphia
Philadelphia Four Points
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Philadelphia City Center staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Philadelphia City Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was on the 7th floor on the east side and I had no complaints about outside noise.”
DDRings, 30 Apr 2017 | Read review
“4th floor was perfect. Faced side street.”
keykeysambo, 12 Apr 2017 | Read review
“Ask for a room that isn't directly in front of the elevator bank.”
K6862TMdavidr, 15 Mar 2017 | Read review
“ASk for room with a view! We had a wall to see, but came back after dark and left in the morning.”
Ellienjoe2, 8 Oct 2016 | Read review
“Choose another hotel.”
UC612, 2 Sep 2016 | Read review
5 of 5
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US$137* /night
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Prices are for 1 room, 2 adults
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