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The Windsor Suites

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1,293 Reviews from our TripAdvisor Community

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Showing 1,152: English reviews
Los Angeles area
Reviewed 26 October 2015 via mobile

Just spent several days at The Windsor Suites, and we were very pleased. The room was good sized and clean, the bed very comfortable. Had a kitchenette that was impeccably clean. Room layout was a little different, in that there was the bed, a round dining table with two chairs, a very nice desk chair , and one arm chair...

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Helpful?
Thank Deborah T
Michael R, General Manager at The Windsor Suites, responded to this review

dtmffc, Thank you for your honest feedback. I will be sure to pass on your feedback on the impeccable cleanliness of your suite to our Housekeeping team, as well as see that the arm chair is replaced. Overall I am glad to hear you enjoyed your stay and hope to have the opportunity to provide an even more memorable experience,...

Sydney
Reviewed 24 October 2015

We stayed at this hotel in early October 2015. Upon arrival, we were greeted by the receptionist at the front desk. They were delighted to inform us that our room had been upgraded to a one bedroom unit. When we got in the room, it is really spacious. It has a separate living room, dining area, kitchen, etc. It also...

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1Thank EG233
Michael R, General Manager at The Windsor Suites, responded to this review

EG233, Thank you for taking a moment to share your valued feedback. Very pleased to hear you enjoyed the extra space our suites provide, as well as our fruit infused water available complimentary in our lobby. Whenever your travels bring you to Philadelphia, we would be delighted to be your hotel of choice. Hope to see you again soon!

Pittsburgh, Pennsylvania, United States
Reviewed 24 October 2015

The desk staff was exceptionally gracious and helpful, answering questions, making special arrangements. The room was impeccable with every amenity. Everything was new and crisp. My only suggestion is that the particular room I had could have had grab bars in appropriate spots in the bathroom. I would certainly stay here again.

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3Thank KarenConferencer
Michael R, General Manager at The Windsor Suites, responded to this review

Karen Conferencer, Thank you for your tremendous five star review! I am thrilled to hear your stay with us was thoroughly enjoyable, and that our Guest Experience Team provided you with the level of service and accommodations you deserve. We do have accessible guestrooms with grab bars and enlarged door frames available, if you would like this option on your...

Reviewed 20 October 2015

Made my first time in Philadelphia a nice one, loved the suite. It was like a little apartment, a home away form home. The front desk staff was the best, always smiling and very helpful. Next time I would like to go during the summer to enjoy the rooftop pool.

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3Thank DAngelo G
Michael R, General Manager at The Windsor Suites, responded to this review

DAngelo G, Thank you for sharing your incredible five star review! Even though it was a little too late for our seasonal rooftop pool, you will just have to come see us again during the warmer months to enjoy the views and cool off with a dip. Appreciate you taking the time to share your valued comments, and look forward...

New York City, New York
Reviewed 19 October 2015

Rooms are huge - the living room seated 5 on the sofa and chairs, and there was also a writing table with another chair. Television was also huge. Kitchen had everything we needed, and the 3 lighted closets were enormous - big enough to use as dressing rooms. Price was also great! Staff could not have been more helpful -...

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3Thank P B
Michael R, General Manager at The Windsor Suites, responded to this review

P B, Thank you for sharing your amazing five star review! It is fabulous to hear that so many of our Guest Experience team members made a difference during your time with us. We will certainly be sure to recognize each of them for their fantastic service. Always a pleasure to hear when we delivered a truly memorable stay and...

Zurich
Reviewed 18 October 2015

This is actually a converted apartment building and so has huge luxury rooms, and the service matches this level. The Valet parking is a bit steep at 42 USD per day but otherwise great value for money especially for a family. Try Con Murphy's for breakfast - very good at a reasonable price.

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3Thank StephenCZurich
Michael R, General Manager at The Windsor Suites, responded to this review

StephenCZurich, Thank you for your tremendous five star review! We are fortunate to have some of the most spacious guestrooms in all of Philadelphia and I am delighted to hear you enjoyed the extra space to unwind. Even better than the recognition for our accommodations, is the feedback that the level of service exceeded your expectations. Thank you also for...

Camp Hill, Pennsylvania
Reviewed 15 October 2015

This hotel is reasonably priced for the location it offers. Everything is within walking distance. The reception clerk was extremely accommodating as I started to check in at 1:30 and didn't realize that I was 1.5 hours early, but he took me right away with not even a bother. Very nice young man. The king suite that I had was...

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3Thank robin s
Michael R, General Manager at The Windsor Suites, responded to this review

Robin S, Thank you for your fabulous five star review! I am delighted to hear your experience was memorable and that our Guest Experience Team provided you with the personalized and engaged experience that we take pride in providing for our valued guests. Also very glad to hear we were able to provide you with an early check in, and...

Pittsburgh, Pennsylvania
Reviewed 14 October 2015

I just returned from a pleasure trip in Philadelphia, PA. We had 4 in our party, myself and 3 daughters. I spend a good bit of time checking out properties before I rent and I read quite a few about this property before I booked. I DID see other people complaining about hot or cold....but I didn't understand. I assumed...

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2Thank T M
Michael R, General Manager at The Windsor Suites, responded to this review

T M, I am very sorry to hear your experience fell well short of expectations. Our goal is to provide a stay that exceeds expectations, and it clear we failed to do so during your visit. Our property does operate on a 2 pipe system which allows either cooling or heating at any one time. Our engineering team reviews temperature...

Imperial Beach, California
Reviewed 13 October 2015 via mobile

This hotel is great. Comfortable room. The view is great. A lot of walking distance from here. I will definitely coming back next time I visit Philadelphia. Thank you Windsor staff. Oh wish parking was free for the guest that stayed at least more than 4 days.

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3Thank maribell72
Michael R, General Manager at The Windsor Suites, responded to this review

maribell72, Thank you for your tremendous five star review! Our guests feedback is truly our most valuable resource and we appreciate you taking the time to share your experience. We will certainly look forward to welcoming you back next time your travels bring you to Center City, and will work hard to continue to be the best option in all...

Reviewed 8 October 2015

My friends and I stayed at the Windsor Suites for the Made In America event which was fantastic because the venue was within walking distance. With so many people attending the event and traffic, we were glad to not have to rely on taxi or driving. The suite was spacious and we love the balcony view that was facing Benjamin...

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2Thank Tuyet-Nhung H
Michael R, General Manager at The Windsor Suites, responded to this review

Tuyet-NhungH Very glad to hear you were able to spend the Made in America weekend with us here at The Windsor Suites. It is always an enjoyable weekend with many popular artists, even with the challenges the weather offered this year. Thank you for your valuable feedback and comments on the property and out team. We will look forward to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DOWNTOWN PHILADELPHIA HOTEL - UNIQUE URBAN HOTEL SUITES Experience modern urban living at The Windsor Suites, your home away from home in downtown Philadelphia. A perfect blend of modern comfort and authenticity, our hotel captures the spirit of discovery and innovation instilled by Benjamin Franklin. Discover the city as you walk out our front doors and visit any one of the renowned arts and cultural destinations at your fingertips, such as The Philadelphia Museum of Art, Comcast Center, and Rittenhouse Square. Our spacious studio and one-bedroom suites feature fully equipped kitchens, living and dining space, and breathtaking skyline views to suit both business and leisure travelers. Savor traditional Irish cuisine at Con Murphy's, stay connected in our fully equipped business center, or host an event in the flexible 1,900 square foot meeting space. When it is time for fitness and wellness, re-charge in our fitness center, or lounge by our rooftop pool overlooking the city. Regardless of your purpose for visiting Philadelphia, you'll find that Windsor Suites embodies the genuine warmth and pride that our great city is known for. ... more   less 

Additional Information about The Windsor Suites

Address: 1700 Benjamin Franklin Pkwy, Philadelphia, PA 19103 (Formerly Hotel Windsor)
Region: United States > Pennsylvania > Philadelphia
Price Range: RM647 - RM2,003 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Windsor Suites 3.5*
Number of rooms: 197
Reservation Options:
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Also Known As:
The Windsor Hotel Philadelphia
Windsor Hotel Philadelphia
Marriott Execustay Philadelphia
Hotel Style:
#10 Romantic Hotel in Philadelphia
#13 Family Hotel in Philadelphia
#25 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from The Windsor Suites staff and other travellers.
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Questions? Get answers from The Windsor Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher rooms have a great view of the City”
daniT7809QX, 22 Apr 2017 | Read review
“Ask for North View”
johne545, 13 Apr 2017 | Read review
“We had a room on 11th floor, 1108”
emw852017, 29 Mar 2017 | Read review
“Pay for a suite, it's worth it!”
  • Separate bedroom area.
  • View from the balcony
LiveLoveFabulous, 25 Feb 2017 | Read review
“No point in booking a balcony room because there isn't any balcony seating.”
Alyssad08, 23 Feb 2017 | Read review
5 of 5