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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,102 Reviews from our TripAdvisor Community

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Showing 1,022: English reviews
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NJ
Reviewed 2 days ago NEW

The location was great, and certainly stylish and comfortable. Rooms are large, but with the trendy/minimalist design I'm not sure the space was put to any good use. One of their competitors always has a chair/reading light in their rooms, and there would have been plenty of room for same --- but wouldn't fit the décor I guess. When we...

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Thank 40Acres
Bethesda, Maryland
Reviewed 2 days ago NEW

First and foremost I am a self-confessed snob about hotels. If I have available financial resources, I prefer to stay at 4 and 5 star properties. I blame that on my mother. LOL!! :) I have to say that Sonesta Philadelphia is a not only an amazing property but more importantly each and every staff member with whom I liaised...

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Thank SpiritBear11
Philadelphia
Reviewed 2 days ago NEW

The hotel was outstanding, great location and most of all the best front desk staff ever. I never write reviews but always read before making a decision and this is the one time that I felt the need to point out the outstanding hotel and great customer service at this hotel. The one thing that stuck out was all the...

Review collected in partnership with Sonesta
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Thank 657genevab
Philadelphia, Pennsylvania
Reviewed 3 days ago NEW

Paul at the concierge is wonderful! He learns your name, welcomes you everytime you come in and is genuinely happy to help you in any way. Also, Wanda on the 12th floor makes sure your room is perfect and takes care of you like she is your mom! I stayed for 9 days and was so well taken care of,...

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Thank jspencer2017
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear J. Spencer, Thank you for your recent 9 day stay at Sonesta Philadelphia and thank you for your wonderful review! We certainly agree with you that our team is "ah-mazing" and will gladly pass along your comments to Paul at concierge and Wanda in housekeeping. I will make sure they are both rewarded for their outstanding service! We really...

West Bloomfield, United States
Reviewed 3 days ago NEW

Lovely hotel, excellent customer service, very centrally located. It was a 20 min walk to Independence Square, 10 min to the Ballet/Symphony, Numerous restaurants within a few minutes, leave the car behind & walk. All car services were usually within 3 minutes to pick up, even on weekend evening. Mgr said they do something six nights a week for happy...

Review collected in partnership with Sonesta
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Thank Dena L
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Dena, Thank you for your recent stay at Sonesta Philadelphia. We are over the moon to read your wonderful compliments on how lovely our art hotel is and how you enjoyed your guestroom, the Wi-Fi, the excellent customer service from our team while taking advantage of our central location. We take great pride in providing a memorable experience unique...

Wellington, United States
Reviewed 5 days ago NEWvia mobile

Loved this hotel. Very clean, comfortable beds, friendly staff. Ruth's Chris Steakhouse attached makes a wonderful final stop for night caps. Property is so close to City Hall. Great price too! We will definitely return on our next trip to Philadelphia.

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Thank Lisa L
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Lisa, Thank you for your recent stay at Sonesta Philadelphia. It is wonderful to hear you love our art hotel (we do too!) and am delighted that your guestroom was very clean, your bed comfortable and our staff friendly. We strive to provide warm, friendly and efficient service and it's great to know we succeeded! I'm glad you enjoyed...

Reviewed 5 days ago NEW

The hotel is general was excellent. Excellent location. Great Bar, clean rooms, but the parking situation is crazy. The valet do there best, but if you want your car in less than 10 minutes from requesting it, forget it.

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Helpful?
Thank Lesley W
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Lesley, Thank you for your recent stay at Sonesta Philadelphia. We are pleased you liked our refreshed hotel and that your guestroom was clean and you enjoyed our central location. I'm pleased our staff took extra special care to make your experience memorable. Regarding parking, please know the Hotel neither owns nor manages the parking garage; however, we do...

Cleveland, Ohio
Reviewed 5 days ago NEW

I have recently stayed at the Sonesta on March 13-15 of 2017. I first checked in with Joy. She was so sweet and helpful when checking me in and really made me feel comfortable. I travel a lot and in this case it was for business and she was so accommodating to my needs. She welcomed me with a thank...

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Thank toinetteg4
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia for your business trip. Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us with the snowstorm. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy...

Reviewed 1 week ago via mobile

Great hotel. Great room. Great price. Best of all, the greatest staff. Too bad the pool was outdoors or we would have enjoyed swimming too. Will stay here again for sure. Roller blade ing distance to everything.

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Thank emelkaaay
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelpha. We are thrilled to hear you had a perfect stay and that are team was "the greatest" and went above and beyond to deliver excellent service. I will certainly share your comments with them as I know they will be delighted to hear you had such a memorable time...

Reviewed 1 week ago via mobile

On behalf of my family and myself, I like to thank the whole staff at the front desk for a wonderful way of treating us on our moment of emergency. As I walked in with lots of worries due to my mother who was flown in on a helicopter to a hospital near by. Due to a minor stroke. Mr...

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Thank Pedrojrnieves
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at Sonesta Philadelphia although we are sorry to hear the circumstances of your visit. We surely understood why you were worried and we are happy and relieved to hear that your mother recovered from her stroke and that David at the Front Desk put you at ease. I will relay your comments...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market St, Philadelphia, PA 19103-3725
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: RM718 - RM1,928 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
TripAdvisor is proud to partner with Sabre Hospitality Solutions, Orbitz, Booking.com, Cheap Tickets, Hotels.com and Travelocity so you can book your Sonesta Philadelphia Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#8 Luxury Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
27 questions
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Mountain Top, Pennsylvania
5 months ago
Washington, Pennsylvania
over a year ago
over a year ago

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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Incl full closet w/ door, safe&big fridge. Bathroom incl in-shower dispensers; no plastic recycling necessary! Nice recycling bin in room:)”
  • Gorgeous 20th floor room with king bed. Photo is dark because sunlight closed down camera aperat
  • Immaculate bathroom!! In shower dispensers included shampoo, conditioner and bath gel.
  • Great bar and desk area. Photo is dark because sunlight closed down camera aperature.
  • 20th floor! :)
 of 5 bubbles SpiritBear11, 20 Mar 2017 | Read review
“Joy is available in the mornings and Kim is available at night. Call and talk to them!”
 of 5 bubbles toinetteg4, 17 Mar 2017 | Read review
“Don't stay here. You will pay a luxury price for a budget motel.”
 of 5 bubbles hmvacation, 6 Mar 2017 | Read review
“Beautiful rooms match the great lobby area!!!”
 of 5 bubbles DcBlessed, 6 Mar 2017 | Read review
“i used hotel tonight for booking my stay. i didn't get a bad room unlike how some hotels give when you use discount apps.”
 of 5 bubbles jefferyh212, 27 Feb 2017 | Read review
5 of 5