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Sonesta Philadelphia Downtown

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Sonesta Philadelphia Downtown
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1,068 Reviews from our TripAdvisor Community

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There are newer reviews for Sonesta Philadelphia Downtown
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Showing 989: English reviews
Boston, Massachusetts, Usa
Reviewed 9 February 2016

I had a very important business meeting in Philly. When I arrived the temperature was 10 degrees and I was quite sick. Dakiel, the front desk manager expressed concern about my health. The next thing I knew, hot tea and lemon arrived!!! This is an great example of "delighting" the customer.

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Helpful?
Thank Klara S
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Klara, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased Dakiel made such an impression and made your stay more enjoyable. I will make sure he is recognized for her outstanding service. We hope you feel better soon and thank you again for your 5 star review! - Jordan C.

Raleigh, North Carolina
Reviewed 8 February 2016

I was in Philly for a conference being held at the Sonesta and upon checking in there was drywall work being done in the lobby which is fine; upgrades are good. When I asked if the restaurant was open to grab a bite, the front desk agent said yes but there is a great place down the street!? I had...

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1Thank Eric N
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Eric, Thank you for staying with us during your recent trip to Philadelphia, and for taking the time to write about your experience. Please know that I have alerted my Director of Housekeeping of your comments regarding the janitor polishing the floor so that we may continue to provide routine and preventive enhancements to our hotel. We apologize for...

Boston, Massachusetts
Reviewed 8 February 2016

This hotel offers a very convenient location in Center City. The rooms are fairly new and clean, and the beds are comfortable but a little on the soft side for me, but I still got a good nights sleep. I would stay here again on my next trip to Philly.

Review collected in partnership with Sonesta
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Thank Joseph B
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are delighted you enjoyed your guestroom as we take great pride in our completed $30 million property upgrade. Thank you again for your review and we hope to host you again soon. - Jordan C.

Dublin, Ireland
Reviewed 8 February 2016

From the time I arrived, David (reception) and the rest of the team were terrific. Friendly, efficient and helpful with wifi queries, restaurants, directions, umbrellas when it rained... The hotel itself was perfect for our meetings on Market Street. The rooms are a good size, very quiet and clean. There was no view. The little bar/restaurant is small and has...

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Thank prosena
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed the hotels bar and restaurant! I will certainly pass along your kind words to David and the Art Bar team. We strive to provide excellent service and a memorable experience unique to Philadelphia. Also, please know we are opening our new in-house restaurant,...

Philadelphia
Reviewed 7 February 2016 via mobile

We had a great time. The front desk was very helpful when we had questions. They also gave us tickets to the Art museum after we said we may stop there for a little. The food was also very good and it got to the room in timely fashion. We will definitely be coming back.

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Thank Darius C
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Darius, Thank you for an excellent detailed review! We really appreciate your time in sharing your wonderful experience during your recent stay with us. Our ultimate goal is to provide an outstanding customer service from check in to check-out and we are happy to know that we had succeeded. Reading your review is really inspiring and I am sure...

Brooklyn, New York
Reviewed 6 February 2016

I needed one night in Philadelphia, and chose this hotel because the price was good and it looked like it was well kept. It's one block away from the Suburban train station and down the street from the beautiful City Hall building.

Review collected in partnership with Amoma.com
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Thank J2542KPsaras
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed your guestroom and everything Philadelphia has to offer within a few minutes walking distance from the hotel. Thank you again for your review and we hope to host you again soon. – Jordan C.

Ambler, Pennsylvania
Reviewed 1 February 2016

I stay here a lot for work and I find it to be a solid performer and a safe choice. The rooms are of a decent size, clean and well maintained. The décor is current. The rooms are generally quiet and the price is reasonable. It's a great location, close to restaurants, bars, culture ,etc. You are a 5 minute...

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Thank John A
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear John, Thank you for your recent stay at the Sonesta Philadelphia. We are happy to hear you frequent our hotel often and that the room, staff and amenities are to your liking. In the Spring, we will be opening our new in-house restaurant, Ruth's Chris Steakhouse which will be sure to WOW! Thank you again for your review and...

ft lauder
Reviewed 31 January 2016

Review collected in partnership with Amoma.com
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Thank matthewfA6915BF
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Philadelphia, Pennsylvania
Reviewed 31 January 2016

I stayed in room 2003 on Friday January 29th 2016. My wife and I were in our room for a first time stay around 8:30 PM watching TV when the phone rang. The female clerk was rude and threatening. She said our room was making too much noise and she would send security. My wife and I are in our...

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Thank BandG2013
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Guest, Thank you for your recent stay at the Sonesta Philadelphia. We apologize that you were disturbed. Please know that we directly and quickly address any noise concerns, and there may have been some confusion with your room. We hope you will give us another chance as I'm confident you will have a quiet and relaxing evening. – Jordan...

Erie, Pennsylvania
Reviewed 29 January 2016

I stayed at the Sonesta in January for a conference I attended there. The first thing I would say is that my room was quite small. It was at the very end of the hall, was small with a small bathroom and a small closet (about 1/4th the size of a regular hotel room closet. I won't hold this against...

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Helpful?
Thank Ed M
Jordan C, General Manager at Sonesta Philadelphia Downtown, responded to this review

Dear Ed, Thank you for your recent stay at the Sonesta Philadelphia. We are pleased you enjoyed the hotels bar and restaurant! We take great pride in our $30 million upgrade including providing excellent service and a memorable experience unique to Philadelphia. Thank you again for your review and we hope you will return and stay with us again soon!...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Experience the Best of Philly during your stay at our convenient and newly refreshed hotel. The only hotel located on Market Street west of City Hall we are surrounded by Philadelphia's most prominent businesses, hospitals, universities and government offices. The hotel is located just blocks from the Pennsylvania Convention Center, Amtrak's 30th Street Station and Philadelphia's historic sites and attractions. The Philadelphia Museum of Art, Liberty Bell, National Constitution Center, Independence Hall & Philadelphia Zoo are just a few of the Philadelphia attractions to experience during your getaway. Walk to Center City businesses, fine dining, upscale shopping, nightlife, museums, Rittenhouse Square, Avenue of the Arts-Theatre District & Antique Row. Experience professional sports with the Philadelphia Eagles and Phillies or visit top rated golf courses in the tri-state area. Sing-a-long to your favorite band at the nearby Wells Fargo Center and the Susquehanna Bank Center. Relax at our seasonal outdoor rooftop pool with views of the city. The Sonesta Hotel Philadelphia features great hotel deals and packages for family travel and weekend escapes! ... more   less 

Additional Information about Sonesta Philadelphia Downtown

Address: 1800 Market Street, Philadelphia, PA 19103
Region: United States > Pennsylvania > Philadelphia > City Center West
Price Range: RM686 - RM1,712 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sonesta Philadelphia Downtown 4*
Number of rooms: 439
Reservation Options:
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Also Known As:
Crowne Plaza Philadelphia
Philadelphia Crowne Plaza
Hotel Style:
#7 Luxury Hotel in Philadelphia
#16 Family Hotel in Philadelphia
#16 Business Hotel in Philadelphia
#26 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sonesta Philadelphia Downtown staff and other travellers.
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Questions? Get answers from Sonesta Philadelphia Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Accessibility, clean, quiet”
 of 5 bubbles awahm, 7 Jan 2017 | Read review
“Stay at the Sonesta - do not go anywhere else.”
 of 5 bubbles SkottD, 27 Dec 2016 | Read review
“High floor for more peace.”
 of 5 bubbles flowerlady64, 19 Dec 2016 | Read review
“Jr. suite was great”
 of 5 bubbles jesterla2, 19 Dec 2016 | Read review
“Nice launch pad for a center city visit.”
 of 5 bubbles lloydm70, 12 Dec 2016 | Read review
5 of 5