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The Westin Philadelphia

587 reviews
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Traveller (178)
Room & Suite (183)
Dining (19)
Overview
  • Excellent51%
  • Very good32%
  • Average10%
  • Poor4%
  • Terrible3%
Travellers talk about
“heavenly bed”(12 reviews)
“liberty place”(23 reviews)
“trading places”(6 reviews)
Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
Offers from The Westin Philadelphia
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (587)Write a Review
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23
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185
58
25
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All reviewsheavenly bedliberty placetrading placesfront deskrain showerrittenhouse squarehuge tvmain lobbyself parkingroom servicecomfortable roomsshower headbeautiful roomlate checkoutgreat weekendvery nice hotelcenter city
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1 - 5 of 573 reviews
Reviewed 1 week ago

I cannot say enough fantastic things about this property and its people. It's service levels are top notch, location is perfect, and the Concierge Richard Hoffman was the star of the show. I work in hospitality and have visited numerous hotels across the globe. The...More

Thank WestinDave
Response from Matt N, Manager at The Westin PhiladelphiaResponded 1 week ago

Dear WestinDave, Thank you for taking the time to share with others your fantastic experience at The Westin Philadelphia. I am very pleased that Richard provided service above and beyond your expectations. We are very lucky to have associates such as Richard that consistently deliver...More

Hotel's Favourite
Reviewed 1 week ago via mobile

We finally were able to stay again at this Westin in downtown Philadelphia. Over the last several years, every time I tried to book a room here it was full. My wife and I stayed here in early February and really loved it. The hotel...More

Thank WJC3
Response from Matt N, Manager at The Westin PhiladelphiaResponded 1 week ago

Dear WJC3, Thank you for taking the time to highlight so many great features and service touches at The Westin Philadelphia. It's especially nice to hear that multiple associates provided such genuine kindness to you and your wife. In addition, our team is honored that...More

Reviewed 1 week ago

Imagine trying to check in to a hotel, only to be told the hotel was overbooked and they had no room for you, EVEN THOUGH YOU HAD A CONFIRMED RESERVATION !!! This really happened, at the Westin Philadelphia. This was the night before the Eagles...More

Thank JeffCHNJ
Response from Matt N, Manager at The Westin PhiladelphiaResponded 1 week ago

Dear JeffCHNJ, I am terribly sorry to hear about your booking and arrival experience. I can assure you that we are upset and feel very bad about what happened to your booking. Your reservation along with several others came to us through a third party...More

Reviewed 2 weeks ago

The staff was relatively helpful, but it seems every time you ask a question, their hand is out. The concierge was helpful in getting me a car, but then I was charged for it, above and beyond the tip I gave him. Avoid room service,...More

Thank Scott R
Response from Matt N, Manager at The Westin PhiladelphiaResponded 1 week ago

Dear Scott R, Thank you for taking the time to share some aspects of your visit. I am glad that you found our team to be helpful during your visit. I apologize for the confusion surrounding a few of the charges you mentioned during your...More

Reviewed 2 weeks ago via mobile

This Westin is in a great location, the lobby and bar area is very nice. Staff was super friendly. The room was good but what the bathroom is missing is hooks or hanger for towels. I don't get it. With all the wall space there...More

Thank Sofia K
Response from Matt N, Manager at The Westin PhiladelphiaResponded 2 weeks ago

Dear Sofia K, Thank you for taking the time to share your feedback in regards to your recent visit. I am glad that you enjoyed several aspects of your visit including our central location, lobby and bar area, and helpful associates. We will definately review...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$199 - US$531 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Philadelphia
#12 Green Hotel in Philadelphia
#30 Business Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$199 - US$531 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Luxury Hotel in Philadelphia
#12 Green Hotel in Philadelphia
#30 Business Hotel in Philadelphia
Room types
Suites, Non-Smoking Rooms
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Traveller (178)
Room & Suite (183)
Dining (19)
Amenities (22)
Business Centre & Event Rooms (8)
Questions & Answers
Ask a question
wfdolan
29 January 2018|
AnswerShow all 9 answers
Response from Matt N | Property representative |
Greetings wfdolan, Our fantastic location is very close to an array of restaurants. Please contact our helpful team at The Westin and we would be happy to make suggestions based on your cuisine preference. Best Regards... More
1
Vote
JenniferAH11
22 January 2018|
AnswerShow all 3 answers
Response from Matt N | Property representative |
Greetings Jennifer, Our convenient location is a short walk from The Convention Center. Depending on how fast you walk it should take less than 10 minutes. Best Regards, Matt - Hotel Manager
0
Votes
Nick M
19 January 2018|
AnswerShow all 4 answers
Response from Matt N | Property representative |
Greetings Nick, We provide a refreshment center/mini bar in all of our rooms and have refrigerators on request. Please contact me directly if I can be of further assistance. Best Regards... More
0
Votes
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Room Tips
"Ask for Richard!"
Read review
"Stay to the back, it appears honking a car horn every 60 feet in PA is required."
Read review
"Choose as high a floor as possible to avoid street noise"
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"Request a suite for bit more room and comfort"
Read review
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