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Embassy Suites by Hilton Philadelphia Airport

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1,494 Reviews from our TripAdvisor Community

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Showing 1,476: English reviews
Lake Tapps, United States
Reviewed 4 July 2016

The hotel appears to be an older Embassy Suites. For the most part the staff was very friendly. The hotel could use a good cleaning though. I watched staff walk over a pen that had been discarded on the floor in the dining area for about 45 minutes. Some of the staff appear to suffer from; "it's not my job."

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Steven S
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Steven S: Thank you for sharing your experience fro your stay at our hotel. I am pleased to see that you had positive experiences with our friendly staff; however, it disappoints me to see that our staff did not take ownership of ensuring the common areas were clean and clear of debris. Please know that I will share your...

Philadelphia, United States
Reviewed 3 July 2016

Love the complimentary cooked to order breakfast, the chef was friendly and had several specials available. The Philly Cheese Steak Omelette was dynamite! The reception and breakfast area was clean and well thought-out. Rooms were a bit dated, but shower and showerhead were excellent.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Mary E C
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Mary E C: Thank you for taking the time to review our hotel. I am so delighted to see that you enjoyed your stay with us. Vincent, our morning breakfast cook, takes great pride in delivering an exceptional experience and I am glad that you were able to enjoy that! We look forward to seeing you again should your...

Ocean City, Maryland
Reviewed 2 July 2016

We chose this hotel because we love the one in DC. First, the room was not clean, there was urine all around the base of the toilet, spiders and webs in all 4 corners of the master bedroom and stuff under the couch. (The sofa bed was so saggy!) The happy hour food was so old, it shouldn't have been...

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Helpful?
Thank thealligatorpurse
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear thealligatorpurse: We appreciate you taking the time to complete a review of our hotel. I am disappointed to see that you had such a poor arrival experience and that we failed to meet cleanliness standards in your room. First, allow me to apologize for this apparent lack of service. We clearly dropped that ball, and I make no excuses...

Lee's Summit, Missouri
Reviewed 30 June 2016 via mobile

...this hotel has been a breath of fresh air. From check in to complimentary happy hour to employees who smile and make small talk in the hall, they make you feel welcome. We regularly stay at Embassy Suites when we travel. We like the suite format for our family, and there is a level of familiarity and consistent format that...

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Helpful?
Thank kcworkingmom
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear kcworkingmom: Thank you for taking the time to review our hotel. It was a pleasure to have you and your family stay with us! I am so pleased to hear that you had such positive interactions with our staff, and I will be sure to recognize Joi and our F&B Manager for providing such exceptional service. This is indicative...

Philadelphia, Pennsylvania
Reviewed 29 June 2016

Big rooms and good service from the check in personell. Nice and quick shuttle bus to and from the airport. Quite dark in the area around the elevators due to black floors. Recently refurbished, but not enough lights for my taste. Cleaning in my room far from what should be normal. Ketchup splatters on the table from earlier guests was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank frankrN6773EW
AliciaJoh, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear frankrN6773EW: Thank you for taking the time to write a review of your recent stay. While I am pleased to see that you had positive interactions with our front desk, I am disappointed to see that your room was not up to standards. Please allow me to apologize for this, and I will make no excuses. It is clear...

Chicago, United States
Reviewed 27 June 2016

The staff was very kind and provided great customer service. Due to poor weather conditions and a canceled flight, a colleague and I stayed at the Embassy Suites because it was close to the airport. I arrived at the hotel upset due to my canceled flight, however the staff, restaurant, bar and clean hotel room helped brighten my day. I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Jasmin C
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Jasmin C: Thank you for writing a review of your stay with us. We are so delighted to see that you had such a wonderful stay despite your delayed travel arrangements, and that you received great customer service while here with us. We certainly look forward to having you stay with us again upon your next visit to Philadelphia!...

Denver, United States
Reviewed 27 June 2016

For an airport hotel this property is fantastic for late night arrivals or early morning departures. Very clean property, great rooms, extremely friendly staff and convenient to the airport. My partner and I arrived at separate times due to travel arrangements and they were more than happy to send the shuttle at 2 a.m. to retrieve him from the airport.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Bobby N
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Bobby N: We appreciate you taking the time to review our hotel. I am pleased to see that you found your room accommodations satisfactory, and that you enjoyed your interactions with our friendly staff. It is our hopes that you will stay with us again should your travels bring you back to Philadelphia. Warm Regards, Alicia J

State College, Pennsylvania
Reviewed 27 June 2016

I frequently stay at Embassy's - the cocktail hour is great, this one was very good but there were lots of people, not sure if there was a big meeting or convention but this was busy. One of the management team who was walking around asked me if I wanted a refill on the very good merlot and went to...

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Helpful?
Thank Alexnana1
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Alexnana1: Thank you for completing a review of our hotel. I am pleased to see that you enjoyed our courteous and attentive service, and that you found our wifi and amenities to be convenient to your needs. I will share your comments regarding breakfast with our F&B leaders so that we do not continue to inconvenience our guests. Thank...

New Jersey
Reviewed 27 June 2016

We take a monthly adventure, as our five year daughter calls it to do... nothing; well really as little as possible. Our requirements are, finding a good location, lodging with an indoor pool, close to local attractions and an onsite restaurant. The Embassy Suites at the airport more than fit the bill! This was one of our best outings with...

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Helpful?
Thank tmac54
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear tmac54: Thank you for taking the time to complete a review of your stay with us. First, allow me to apologize for the poor communication you received from our staff regarding the business center. I will share your comments with the staff so that we can retrain on how to better assist guests with their printing needs. I am...

Waterlloville, United Kingdom
Reviewed 26 June 2016

This hotel is very good, pick up (on calling) from Philadelphia Airport, and only a few minutes drive to the hotel. Room size very good and excellent digital check in option. Breakfast yummy with great choice, and fitness room and swimming pool good. A 15 minute walk down the road (with sidewalks !), and also on the hotel shuttle if...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tanya C
AliciaJoh, Assistant General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Dear Tanya C: We appreciate you taking the time to write a review of our hotel. It was such a pleasure to have you stay with us. I am so pleased to hear that you had such positive experiences, and that you found our location to be convenience and that all of our amenities met your needs. It is our...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: RM658 - RM1,298 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Hotwire, Booking.com, Travelocity, Hotels.com, Cancelon, Priceline, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Embassy Suites by Hilton Philadelphia Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
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Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Until the management gets a grip on the staffing issues mentioned in this review, I would not consider this hotel a viable option. Sorry.”
TimF639, 21 Apr 2017 | Read review
“Higher floor to avoid noise at the lobby areas.”
Babyk09, 15 Apr 2017 | Read review
“Be sure to take advantage of discounts, e.g., AAA, AARP, etc.”
DeniseS285, 11 Apr 2017 | Read review
“Higher floor was very quiet”
JLH1952, 31 Mar 2017 | Read review
“If you have to stay here, request 1st floor. The elevators are not what you would call fast!”
143MichaelG143, 22 Mar 2017 | Read review
5 of 5