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Embassy Suites by Hilton Philadelphia Airport

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1,443 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Philadelphia Airport
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Showing 1,426: English reviews
Harrisburg, Pennsylvania
Reviewed 21 April 2016

This is an airport hotel, so we didn't expect luxury accommodations. The lobby and restaurant/bar areas were under renovation, but that was ok. When we checked into our room on the first floor near the pool, there were two issues. The first issue was that it reeked of smoke. The smell was awful. I called the front desk to say...

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Helpful?
Thank Kelly C
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Kelly, I am so sorry that the room you were given smelled of smoke. We do have special scents that are designed specifically to attack smoke smell when a previous guest takes upon themselves to smoke in our rooms. Regardless of this, we should never have put you in a room that had that smell. I am glad of bar...

Houston
Reviewed 21 April 2016

This is a wonderful hotel. The service is absolutely great as are the amenities. Breakfast and happy hour are included making it a real bargain especially if you are travelling with your family or in a group. It's a short drive to Center City Philadelphia; the airport is next door and you can jump to New Jersey or Delaware quickly....

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Helpful?
Thank patronatx
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind words. It would be an absolute pleasure to take care of you on a return visit. We are so happy you enjoyed our evening reception and breakfast, that is definitely our goal. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Dallas, Texas
Reviewed 21 April 2016

I stayed here recently on business due to it being under my per diem and proximity to where I needed to go. The property is dated, but does appear to be undergoing renovations. The complimentary Happy Hour is nice, but the bartenders could stand to be a bit nicer. They weren't flat-out rude, but there was no pleasantries (and i...

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Helpful?
1Thank HogFan06
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

I apologize for the lack of attention our Food and Beverage team exhibited during your most recent stay with us. There is no excuse for this lack of service and we have addressed the issues internally. We are working on a better parking system and we appreciate that feedback. Please feel free to give me a call directly for any...

Philadelphia, United States
Reviewed 20 April 2016

Our hotel stay was awesome. I currently live in Atlanta, but I was born in Philadelphia. No matter how many times we visit Philly, Embassy Suites is the only place we'll stay. It's clean, accommodating and convenient. The staff is great and I love the evening gatherings.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tonia O
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind words. We are so glad we can be your home when you come back home. We are so happy you enjoy our evening reception, that is definitely our goal. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Portland, United States
Reviewed 20 April 2016

awesome complimentary breakfast and happy hour. rooms clean and housekeeping staff was quick with requests. didn't have an ice machine on my floor, but did on the next floor. desk help was friendly and gave immediate help.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Al K
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Al, thank you for your kind comments. I apologize for the lack of ice machine on your floor we are actually transitioning into having bags of ice in our corner pantry across from the front office. We look forward to seeing you again in the future. Sincerely, Germaine Matthews Front Office Manager

Jacksonville, United States
Reviewed 20 April 2016

Great airport location with comfortable and clean room. Excellent cooked to order breakfast with Starbucks coffee! Arrived late, so stayed at the airport Embassy Suites. Convenient location. Staff focused on delivering high quality hotel stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank David A B
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

David, thank you for taking the time to give us your feedback and we are very happy you enjoyed your stay with us. Sincerely, Germaine Matthews Front Office Manager

Columbus, OH
Reviewed 20 April 2016 via mobile

It's seen better days. There were stains on the couch, stains on the desk chair, stains on the carpet. The bed was made kind of sloppy. Maid service never made up my room. I was here 2 nights. Room service is terrible. They serve your food in "new and improved" containers. That's code for a doggie bag. My turkey/bacon/Swiss sandwich...

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Helpful?
1Thank NancyWeld
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Mrs. Weld, we sincerely apologize for your most recent stay with us. I have passed along your concerns to our executive chef and we are looking into your concerns and for ways to avoid these situations in the future. We have also tasked housekeeping with a couple of new programs to ensure guest rooms are cleaned properly as well as...

Alexandria, Virginia
Reviewed 19 April 2016

i prefer staying just outside of Center City when visiting Philly. The city can be noisy and I prefer driving in for my events and coming back out to the outskirts of town for a quiet night's sleep. lots of business at this hotel, with lots of people, but the rooms are quiet and modern, and clean. I love having...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Amy C
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Thank you for your kind words. I am so glad our room set up works for you, and I agree I enjoy the separation of bedroom and living room as well. We look forward to seeing you again. Sincerely, Germaine Matthews Front Office Manager

Florida
Reviewed 18 April 2016

The hotel is under construction but that's no excuse for such a disgusting room, old and dirty. I killed 2 bugs during my 8 hour stay. I checked in late evening and they put me in a room with a conference table, it looked like a board room not a hotel room. This was a costly stay and Hilton needs...

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Helpful?
1Thank 561busytraveler
Germaine M, Front Office Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

I do apologize that you did not enjoy your stay with us. As you mentioned we are doing some upgrades presently in our lobby an dour rooms are next. We look forward to having you stay with us once again. Please reach out to me directly so I can help ensure a more satisfactory visit. Sincerely, Germaine Matthews Front Office...

Wilton, United States
Reviewed 17 April 2016

We are loyal to Hilton and have had many wonderful, positive stays, but this is one facility that I feel compelled to warn others about. First, the stay, park and fly option lured us to the hotel because it is a 5 minute drive to the Philadelphia airport. Overall, that aspect of the stay worked just fine. Second, the front...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Fred H
Germaine M, General Manager at Embassy Suites by Hilton Philadelphia Airport, responded to this review

Fred, I am very sorry to hear of the many issues you had with us during your stay. I can tell you that our hotel has added numerous lights during our renovation process and can only assume they were not yet in place during your stay. We do have security during the evening but that is mostly just to monitor...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The stunning accommodations at the Embassy Suites Philadelphia - Airport hotel are designed for your comfort. Unwind in the lush, tranquil atmosphere of the open-air atrium after a long day of business or leisure in Philadelphia during the Evening Reception*, featuring complimentary drinks and snacks. Enjoy a free cooked-to-order breakfast in the hotel's atrium, and additional on-site services such as a modern fitness center and an indoor pool. This hotel is less than a mile from the airport. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia Airport

Address: 9000 Bartram Avenue, Philadelphia, PA 19153
Region: United States > Pennsylvania > Philadelphia
Price Range: RM644 - RM1,071 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia Airport 3.5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Hilton Hotels Direct, Expedia and HotelsforEveryone so you can book your Embassy Suites by Hilton Philadelphia Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#23 Romantic Hotel in Philadelphia
#48 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia Airport staff and other travellers.
12 questions
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over a year ago
Pawtucket, Rhode Island
11 months ago
Willow Grove, Pennsylvania
over a year ago
Mechanicsville, Maryland
over a year ago
North Andover, Massachusetts
4 months ago

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Questions? Get answers from Embassy Suites by Hilton Philadelphia Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I prefer the little alcoves off the main corridor since it minimizes anyone walking by my door/window and offers more privacy.”
 of 5 bubbles 754caroled, 4 Feb 2017 | Read review
“great reception each evening and free breakfast”
 of 5 bubbles S8822XTsusanr, 1 Feb 2017 | Read review
“choose a room away from elevators to minimize noise, but noise is not a real issue.”
 of 5 bubbles 958edwardh, 17 Jan 2017 | Read review
“It's far enough from the airport that I don't think you have to worry about aircraft noise but it is just a short ride to the terminals.”
 of 5 bubbles AbenakiW, 13 Jan 2017 | Read review
“Full beds are tight for two people. Third floor rooms were quiet.”
 of 5 bubbles adelta26, 7 Jan 2017 | Read review
5 of 5