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Embassy Suites by Hilton Philadelphia - Center City

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Traveller (166)
Room & Suite (105)
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Overview
  • Excellent25%
  • Very good29%
  • Average18%
  • Poor15%
  • Terrible13%
Travellers talk about
AMENITIES
Free Internet
Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
Offers from Embassy Suites by Hilton Philadelphia - Center City
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Philadelphia - Center City
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (609)
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Traveller rating
149
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83
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107
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1 - 5 of 590 reviews
Reviewed yesterday

Waiting for the elevators was frustrating.The staff was friendly, approachable and customer oriented.Breakfast was nicely stocked and lots of room in the dining room.The hotel is in a great location.

Review collected in partnership with Embassy Suites Hotels
Thank Le Thai L
Hotel's Favourite
Reviewed 4 weeks ago

I booked this hotel because of the brand, and only later read all negative reviews. Thought about cancelling but it was non refundable. Stayed here only one night of two booked. I had a great experience here so far. A big suite with 2 >50...More

1  Thank Yuri P
Response from Nicole N, Guest Relations Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 4 weeks ago

Thank you for this positive review! We are so happy to hear that you had a pleasant overall experience. It's always a pleasure to know that our room accommodations and amenities exceed our guest's expectations. Thank you again for your feedback, we look forward to...More

Reviewed 3 days ago

I pray that as the Hilton properties renovate and update that they consider the guest and staff. During this stay there was only one elevator of three working in a 27 story hotel. I was late for several business events due to the lack of...More

Review collected in partnership with Embassy Suites Hotels
Thank Artie M
Response from Ricardo A, Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 2 days ago

Dear Artie M, We thank you so very much for your patience during our improvement period for our elevators. The completion of the project is scheduled for the end of August. Once completed, we are confident that our guests' experience will greatly improve and we...More

Reviewed 4 days ago via mobile

We all stayed in bad hotels. We usually know the bad hotels are bad. But you don't expect an Embassy Suites to be so bad. One of the worst hotels I stayed in. Check in was slow. The lady did not smile at all. Make...More

Thank nalrudaini
Response from Ricardo A, Manager at Embassy Suites by Hilton Philadelphia - Center CityResponded 2 days ago

Dear nalrudaini, We greatly appreciate your feedback on your experience with us. To say that I am disappointed is an understatement. I am truly sorry that we did not meet your expectations and will do everything possible to correct these matters going forward. If you...More

Reviewed 4 days ago

Grandpa lost major points because he booked this hotel and didn't realize there wasn't a pool! Of course, it was the hottest day of the summer to that point! Luckily, there was a huge splash park just a few blocks away that saved the day....More

Thank Taji B
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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Breakfast included
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Details
Price range
US$143 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Park View Hotel in Philadelphia
#7 Great View Hotel in Philadelphia
#14 Green Hotel in Philadelphia
#18 Family Hotel in Philadelphia
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$143 - US$384 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Park View Hotel in Philadelphia
#7 Great View Hotel in Philadelphia
#14 Green Hotel in Philadelphia
#18 Family Hotel in Philadelphia
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (166)
Room & Suite (105)
Dining (8)
Amenities (60)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
Ask a question
Jessica B
15 June 2018|
AnswerShow all 5 answers
Response from KristinaDownSouth | Reviewed this property |
Can not use balcony, locked
1
Vote
Jessica B
15 June 2018|
AnswerShow all 2 answers
Response from yysuzanne | Reviewed this property |
I believe all the access doors have been locked. Also, unless the renovation is done, not enough elevators. Also breakfast not what you would expect from embassy suites. They bought the building and it doesn’t fit into... More
0
Votes
Jessica B
15 June 2018|
AnswerShow all 3 answers
Response from Kenneth J | Reviewed this property |
Not likely, my balcony was sealed and I was told they all were for safety of the occupants. Seemed odd to me
0
Votes
Room Tips
"Higher floor"
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"Absolutely demand a room on the third or fourth floor so you can use the stairs."
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"For now, request the lowest floor possible, as you might get frustrated and need to take the stairs"
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"Park view is the best view"
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