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Embassy Suites by Hilton Philadelphia - Center City

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Embassy Suites by Hilton Philadelphia - Center City
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2,022 Reviews from our TripAdvisor Community

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Showing 1,951: English reviews
Pennsylvania
Reviewed yesterday NEW

Multiple problems with newly renovated room..slow elevator service... dripping kitchenette sink that was near impossible to turn on.. staff was good but always a line at front desk..complementary breakfast and evening drinks were good

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Edward B
Kiev, Ukraine
Reviewed yesterday NEWvia mobile

Location is excellent..Rooms are huge. Renovated rooms are excellent. The weak point is elevators, the wait time could be 5-10 mins. Breakfast is very average. There are free snacks and drinks at dinner time.

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Helpful?
Thank Eran K
Grand Junction, Colorado
Reviewed yesterday NEW

HVAC systems are extremely loud and the showers are short. The heater will only work when the setting is at its highest otherwise it was blowing cold air all night. It was also very loud, the HVAC sounded like a jet engine at full throttle.

Review collected in partnership with Embassy Suites Hotels
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1Thank Joe4876
Washington DC, District of Columbia
Reviewed 2 days ago NEW

My mom and I decided to take a weekend trip to Philadelphia. I ended up getting a really good deal for a double bed suite - very spacious and has a nice balcony! This hotel was perfect for us because everything was in walking distance. There's a Friday's inside the hotel that serves a really nice breakfast in the morning.

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Thank PrincessMillie89
New York City, New York
Reviewed 2 days ago NEWvia mobile

First off: the front desk personnel was amazing! Sahar (i believe is her name) was gracious from the moment I walked in! Informed me I was a HH member & what that entailed. The VIEW!!! Philadelphia is a gorgeous city & the view from the room I had was breath taking. Bed was comfy, room was huge! (Definitely a suite)...

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Thank agrimotes
Philadelphia, Pennsylvania
Reviewed 3 days ago NEWvia mobile

It's safe to say this is most likely the only hotel for me when I visit family while in the area. The rooms appear to be sound proof so I'm able to catch up on work and never experienced noise issues. I used the onsite gym a few times and love how the cardio machines face the Ben Franklin parkway....

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Thank Gstar404
York, United States
Reviewed 4 days ago NEW

The lobby looks nice, the rooms have dated furniture that was dirty and stained. It was to the point that sitting on the couch was uncomfortable. I didn't drive but parking is extremely expensive. Its location would be convenient to some museums if that is the purpose of your stay. Stay elsewhere in Philly, for similar prices there are much...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank nicko106
Management response:

Dear Nicko106, Thank you so much for taking the time to review our property. I am sorry we didn’t provide the quality of amenities and service you deserve during your recent stay at our property as this is not typical of our hotel. I do want to share with you that we are undergoing a complete beautification of our specious...

Philadelphia, Pennsylvania
Reviewed 5 days ago NEW

The hotel was nice. Great location and great staff. Had a problem with our first room. It took is 5 minutes to get in the room because the door was stuck. Then when we got in the deadbolt wouldn't come off. Maintenance didn't come after ten minutes so the gentleman at the front desk switched our room. Dinner was good...

Review collected in partnership with Embassy Suites Hotels
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Thank 565moniques
Lancaster, United States
Reviewed 6 days ago NEW

The complimentary breakfast was excellent! The attendants were professional and the food was prepared quickly and was flavorful. The gym is adequate and open 24 hrs. The evening complimentary snacks were also nice. The Valet needs some polishing. On departure, the valet attendant took my ticket but never sent for my car. She left for the day and I still...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank tawanaf2017
Management response:

Dear Tawana2017, Thank you for taking the time to review our property. I am glad that you enjoyed our complimentary breakfast and our hotel’s many complimentary amenities. We strive to offer our guests a great product and memorable experience. This being said, I am disappointed we didn’t provide the quality of amenities and service you deserved during your recent stay...

Belle mead
Reviewed 6 days ago NEW

Body hair in my bed and shower. House keeping needs a new manager and staff. Quality awful. Had to have the bed cleaned at 10:30 pm. Just to be able to sleep. Housekeeping not thrilled until I talked with him and then I gave him a tip for his service. He did his best to get new sheets and comforters...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Arun M
Management response:

Dear Arun M, Thank you for taking the time to review our hotel on trip advisor. I am very sorry we were not able to provide you with the quality of services you deserve during your recent stay with us. Please know that this is not typical of our hotel and staff. We take cleanliness of our hotel extremely serious...

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
All suite, full service hotel, TGI Friday's attached to hotel, guest laundry, fitness room, valet parking available. All suites have kitchenette area, balconies with sweeping views of the city, two televisions, two phones, living, dining, work areas, separate bedroom with choice of one king or two double bed. Queen size sleep sofa in living room. ... more   less 

Additional Information about Embassy Suites by Hilton Philadelphia - Center City

Address: 1776 Benjamin Franklin Parkway, Philadelphia, PA 19103-1211
Region: United States > Pennsylvania > Philadelphia
Price Range: RM451 - RM1,403 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Philadelphia - Center City 3.5*
Number of rooms: 288
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hilton Hotels Direct, Expedia, Priceline and Cheap Tickets so you can book your Embassy Suites by Hilton Philadelphia - Center City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Philadelphia
Philadelphia Embassy Suites
Hotel Style:
#14 Green Hotel in Philadelphia
#36 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Philadelphia - Center City staff and other travellers.
22 questions
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Questions? Get answers from Embassy Suites by Hilton Philadelphia - Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You are able to walk to most attractions. if you can't they have cabs right outside.”
 of 5 bubbles pajcrj, 8 Jan 2017 | Read review
“Redone rooms wonderful. I'd wait tilll they're completed with construction as elevator and service is not up to their usual standards.”
 of 5 bubbles 594gailg, 5 Jan 2017 | Read review
“Great value”
 of 5 bubbles PackyDev, 2 Jan 2017 | Read review
“Suite, high up”
 of 5 bubbles Zips40, 1 Jan 2017 | Read review
“Try to get a room where the balcony is on the front of the hotel for best views”
 of 5 bubbles Jessi_Minaj, 24 Dec 2016 | Read review
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