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There are many hotel options when I'm visiting Philadelphia on business and I typically choose Four Points by Sheraton Philadelphia Airport. The hotel is a good value from a cost perspective, is clean, has wonderful service and a good breakfast. I am alway happy to...More
Checkin was spot on, they even upgraded my two queen bed room(all they had when i booked) to a King Deluxe and didn't even charge me. The room was gorgeous. Perfectly laid out. The free wifi was actually decent. The bed was as perfect as...More
Fire alarm at 3am was the only draw back. Hotel was clean, comfortable and well maintained. Breakfast bar was good and well stocked. Would recommend it for short stays or business trips. Staff were helpful and courteous.
Response from Jack H, General Manager at Four Points by Sheraton Philadelphia NortheastResponded 9 January 2018
Thank you for taking the time to complete a review of the hotel. We appreciate your patronage.
This hotel is a place to stay for one night or at most two, and keep your expectations low. We booked our room from hotels.com through Trip Advisor and unfortunately the room shown in their photo does not match the actual accommodations. The deluxe room...More
Response from Jack H, General Manager at Four Points by Sheraton Philadelphia NortheastResponded 26 December 2017
Thank you for your comments and we apologize for the confusion with the reservation. We will reach out to Hotels.com to remedy the issue.
We stayed there for 2 nights after Thanksgivings. It is the oldest Sheraton we have stayed out of over a dozen. The front desk made a typo on the wifi password and we had to wait on the phone for nearly 5 minutes for her...More
Response from Jack H, General Manager at Four Points by Sheraton Philadelphia NortheastResponded 7 December 2017
I apologize for the inconvenience you experienced. We are in the beginning stages of our renovation that will involve every part of the hotel. Hopefully the next time you stay we will be the newest Hotel.