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Quality Inn & Suites

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133 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Milford, Iowa, United States
Reviewed 6 days ago NEW

We have stayed here two years in a row as we travel to Arizona from Iowa. The beds are very comfortable and the TV in a new flatscreen. There is a comfortable chair to sit in to watch Tv. Nice warm breakfast.

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Helpful?
Thank Bonnie Garth N
Management174, Manager at Quality Inn & Suites, responded to this review

Dear Bonnie Garth, I would first like to thank you for your patronage to our Grants Quality Inn & Suites. I would like to thank you for also taking the time to give us a review. I am pleased to read that you have such a wonderful experience, we want all of our new and returning guests to have the...

Lapeer, Michigan
Reviewed 2 weeks ago

Very clean and a good bed. The most important things ever about a hotel room Pet friendly. Other reviewers have noted that the hotel was dated but we seemed to have been in a refurbished room. Pool was closed which would have been awful if traveling with kids.

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Helpful?
Thank Peggy H
Hemet, California
Reviewed 17 October 2016 via mobile

This quality inns and suites location has very nice and large rooms. But the overall housekeeping seems to be lacking since there were two new employees alone at the front desk trying to distribute the complementary hot breakfast as well as the housekeeping assignments. Our room had loose hairs on the bathroom floor and on some of the towels. One...

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Helpful?
Thank almahaffey
Management174, Manager at Quality Inn & Suites, responded to this review

Dear almahaffey, I want to thank you for taking the time to give our property a review. We value all of customer feedback as it helps us to better improve our service that we provide for all of our new and returning customers. I would like to apologize that your most recent stay with us did not meet your expectations....

Reviewed 14 October 2016 via mobile

Staff was extremely friendly and helpful . But it appears their in the middle of remodel. Pool closed, weight room nonexistent, and no elevator for slucking all my stuff upstairs. My room was clean, nicely appointed, and bed slept well The price was right and felt safe. NICE BUT NOT GREAT.

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Helpful?
Thank Jacque T
Management174, Manager at Quality Inn & Suites, responded to this review

Dear Jacque, Thank you for taking the time to give our property a review. I am happy to see that my staff met your expectations we want all of our guests to feel welcomed and comfortable at all times. Yes are currently in the process of working on our pool area so we do apologize for any inconvenience that may...

Muskegon, Michigan
Reviewed 10 October 2016

Staff was very courteous but the room smelled bad. Could not get the air conditioner to work properly. No dog walking area at all - little grassy area they had in the back was full of burrs. Security lock on door to outside did not work with the key card so staff turned it off. Would not stay there again.

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Helpful?
Thank Linda W
Management174, Manager at Quality Inn & Suites, responded to this review

Dear Linda, I want to thank you for taking the time to give our property a review. Thank you for bringing these concerns to our attention. Please know that the appropriate action has been taken for the above concerns. We hope that we could be of service to you in the near future. Again thank you for your review.

Mesa, United States
Reviewed 2 September 2016

For the price we paid I expected better breakfast items, I have had so much more at less expensive hotels and some are Choice Hotels and Quality Inns. The high-speed internet access was slow when it was working. I had to contact the tech support number provided several times during our 1 night stay. I was counting on getting some...

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Helpful?
Thank Sherry G
Las Vegas, NV, United States
Reviewed 21 August 2016

Upon arrival we had a nice room on first floor. This quickly deteriorated due to noisy people drinking right outside our window. This went on for a long time and we contacted the front desk. She was not helpful at all, saying she didn't even know if those people were staying there. She also said that they weren't on their...

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Helpful?
Thank Joseph L
California
Reviewed 10 August 2016

On the last night of a New Mexico vacation, stayed here. While the hotel was clean, it was very noisy - guest, AC (mine and others), and train noise. The room was comfortable and it had all the amenities, including refrigerator and coffee maker, etc. I would, however, recommend a room upstairs and facing the hotel next door. The other...

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Helpful?
Thank hotspringqueen
Rio Vista, California
Reviewed 11 July 2016

The number one positive of this hotel was the staff. Except for the breakfast person who seemed to not like their job, every staff member we came into contact with was friendly, service oriented, enthusiastic and willing to help. The second best attribute was the size of the rooms. They were big and roomy but we had to move rooms...

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Thank ShirleyMike32973
Reviewed 29 June 2016 via mobile

Stayed here over night. Was a nice stay. Great stay, clean, beautiful pool and hot tub and the breakfast in the morning was fantastic!! Eggs, sausage, pancakes, fruit, bagels, yogurt Apple n orange juice... And so much more!! The only down part was the sink was stained w something in a nasty green and the shower had a hole in...

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Helpful?
Thank Sheryl D

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Inn & Suites

Address: 1496 E. Santa Fe Ave., Grants, NM 87020 (Formerly Holiday Inn Express)
Region: United States > New Mexico > Grants
Price Range: RM357 - RM464 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 58
Reservation Options:
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Also Known As:
Quality Hotel Grants
Quality Inn And Suites
Holiday Inn Grants
Grants Holiday Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get room 203!”
 of 5 bubbles 919lindaw, 9 Oct 2016 | Read review
“Stay away from the first floor near the laundry room, you can hear them in the early morning hours.”
 of 5 bubbles 131sherryg, 2 Sep 2016 | Read review
“Ask for rooms away from Santa Fe avenue to minimize any road noise”
 of 5 bubbles ShirleyMike32973, 10 Jul 2016 | Read review
“request first floor if you have issues with stairs!”
 of 5 bubbles 864DavidW864, 27 Jun 2016 | Read review
“We were in 320 - which is on the first floor, near an exit door, but not at all noisy. King, couch, frig, microwave.”
 of 5 bubbles SueMC_56, 4 May 2016 | Read review
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