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Holiday Inn Express Hotel & Suites Chaffee

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100 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Chaffee
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Showing 99: English reviews
Key Largo, Florida
Reviewed 2 March 2016 via mobile

Very nice front desk, all staff very nice, clean hotel, typical breakfast. Good beds and nice linen. Hotel was very clean n well kept. Comfortable room. Short walk to Cracker Barrel. Reservation were easy to make over the Internet. Would stay again.

Thank ma12302013j
Wooster, Ohio
Reviewed 28 February 2016

located in complex of I10 behind supermarket, strip mall. convenient location couple of restaurants close by, as well as other lodging choices. good breakfast, fitness room, comfortable room including free wi-fi.

Thank jim w
Reviewed 1 February 2016 via mobile

My husband, son and I stayed at this hotel on the way to our rental in Gulfport, Florida for one night. The rooms are spacious and clean. We were also traveling with our dog and they were pet friendly. They had a nice breakfast buffet, including some gluten free items which I appreciated.

Thank irishmomAlbany_N_Y_
Southern Pines, NC
Reviewed 9 January 2016

We have stayed at this hotel off I-10 a total of 5 times. We must travel with our cat and we need a clean, safe place for us all. As responsible pet owners, we are concerned with leaving our room in as great shape as we received it. Free great breakfast, coffee anytime, clean rooms. You will not find a...

Thank Anne S
Southeast Georgia
Reviewed 31 October 2015

My reservation was made but was not honored. After another reservation was made by using points, they decided not to honor their hotel rewards, either. The staff did not act professionally. Even though the hotel was nice and clean (except for the bug crawling on the elevator floor) I would not recommend it because of the terrible customer service. I...

Thank prettyjuls23
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Dear prettyjuls23, Thank you for being an IHG Rewards Club member and giving a feedback about your stay. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It sounds like we fell below your expectations because of the problems with your reservation, poor customer service and...

Reviewed 28 October 2015

We ended up staying at the Holiday INN by chance after the Hampton INN across the street had cancelled our reservation. We were checking in extremely late in the night to be greeted by the desk clerk Tony. Fast, Easy check in for a walk in without a reservation. Tony was AMAZING!! He was friendly, amazingly kind and welcoming and...

Thank Amber R
Fort Myers, Florida
Reviewed 13 October 2015

This was a new Holiday Inn Express, so the furnishings and decor were quite nice. What we could not get past were two things. The lighting was very poor. It was almost impossible to read on the sofa, thanks to the new power saving light bulbs. The second thing was that in a suite of this size, the only mirror...

Thank DickBobG
Philadelphia, Pennsylvania
Reviewed 12 August 2015

Wow what a first impression. Christine was outstanding and our whole experience was great. Most front desk clerks are welcoming and accommodating but Christine was a stand out for sure. We found the room clean and comfortable and exactly what you would expect in this price range. For our needs the location worked very well, Having visited Jacksonville dozens of...

Thank Eliminatetsa
Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you! I am so happy you have made our Holiday Inn Express Chaffee your go to hotel for all you Jacksonville, FL visits and I will make sure Kristyn sees all the beautiful things you have posted about her. I hope to see you again on your travels.

Reviewed 9 July 2015

We visited Jacksonville Florida to celebrate a 50th birthday and 4th of July. The location was fantastic however I was very dissappointed with the room. The carpet was dirty and had black stains in some area (Mgt carpet needs to be shampooed). The curtain was ripped at the hem (needs to be replaced or sewn). The bed frame for one...

1Thank Blest E
Kristyn M, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chaffee, responded to this review

Thank you for your feedback on your stay with us over the 4th of July Holiday. I apologize immensely for the way your room looked during your stay. I will pass along your suggestions to the appropriate managers for those departments for further actions to be taken. At your earliest convenience please contact me at my private email so I...

Reviewed 6 July 2015 via mobile

Rooms are clean and comfy, but there is some broken furniture. The fridge and microwave are easily moved/tipped which is scary with a baby. I really think that they should be secured. Other then that the breakfast is good and staff is nice.

Thank Ashley S

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Room/Suite (6)
Business Centre/Function Rooms (2)
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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
This is a beautiful brand new hotel. This hotel has 81 comfortable rooms tastefully designed. It has a fitness center, business center, meeting rooms, outdoor swimming pool and a great room for Express Start breakfast. The hotel has a friendly staff. This hotel is near good restaurants and a shopping center. The hotel also has a guest laundry. We also offer a great Manager's Reception on Wednesday Nights for all our Hotel Guest Please try it out you will love it. This is not your light food reception it's like you are home and we cook dinner for you. Banquet Room Great and can hold up to 100 people depending on setup. Caterering available. And you can choose your own color table clothes. 34 years hospitality and it will show. Give us a try. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Chaffee

Address: 537 Chaffee Point Blvd, Jacksonville, FL 32221-4109
Region: United States > Florida > Jacksonville
Price Range: RM542 - RM796 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Chaffee 2.5*
Number of rooms: 81
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Chaffee
Hotel Style:
#28 Family Hotel in Jacksonville
#46 Business Hotel in Jacksonville
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Chaffee staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“5th floor is very quiet.”
 of 5 bubbles Devilstowerwy, 12 Nov 2016 | Read review
“Choose above ground floor room.”
 of 5 bubbles Sportsnut667, 9 Aug 2016 | Read review
“All are nice!”
 of 5 bubbles X5867GJkimc, 2 Aug 2016 | Read review
“Cant go wrong with the size of the suite.”
 of 5 bubbles 610amberr, 27 Oct 2015 | Read review
“All rooms would be excellent”
 of 5 bubbles uptobat, 28 Feb 2015 | Read review
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