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Dirty A/C vents.
Stinky rooms/no air circulation. windows do NOT open.
I booked this room b/c it was under the ESA name. Mistake.
I paid for the room, and didn't even stay, I figured I'd rather lose the money than go...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 17 November 2016
Our apologies for the multitude of issue that you describe here in your review.
We are always striving to improve and remain committed to delivering exceptional customer service. Feedback is extremely important to us in order to move forward in best practice and we will...More
Went to Jacksonville, to the Mayo Clinic. We did not know anything about the layout of Jacksonville and booked online, our first place. It was awful! We did some research after we were told we had to stay longer than anticipated and found this. We...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 4 September 2016
Thank you for choosing our hotel and for your feedback. We are thrilled to read that you liked our welcoming associates as well as beautiful property. We are also happy you were pleased with our location, and that our hotel met all your needs. Thank...More
I got the hotel thinking that by being next to the town center and costing over 70 a night it would be a good one. When i got there the staff was nice but they informed me they were out of smoke free rooms and...More
Thank JONATHAN O
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 1 July 2016
Thank you for selecting our hotel for your recent stay. There are times we have other guests unexpectedly stay over which causes us not to be able to accommodate our new guests requests such as yours for non smoking. We apologize for this and...More
Booked a room on a recommendation from a friend. I don't think I'll let him be my friend anymore. When I pushed on the door and it opened right up. I had to jack the door up to get it to actually latch. Deadbolt wouldn't...More
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 29 June 2016
Your feedback is appreciated, and we also appreciate you being our guest. Thank you for sharing the information about your door lock. Our maintenance team takes great pride in making sure each guest suite is just right for our guests. We apologize for any inconvenience...More
This was the worst hotel I have had to stay in ever. I booked the hotel via Hotwire as I had previously used the site and got amazing prices on wonderful rooms (in Jacksonville for the same weekend event) over the past few years. However,...More
Thank Chel S
Response from 00esa, General Manager at Extended Stay America - Jacksonville - Southside - St. Johns Towne CenterResponded 14 June 2016
Thank you for being our guest and letting us know about your stay. We apologize for not delivering the accommodations you expected. I appreciate your detailed review as it gives us areas we definitely need to improve upon. I am so sorry for the lack...More
US$71 - US$105 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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United States >
Also Known As
Homestead Studio Suites Jacksonville - Southside - St. Johns Towne Hotel
Extended Stay America - Jacksonville - Deerwood Park
1.53 km away
Residence Inn Jacksonville Butler Boulevard
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1.22 km away
Cooper’s Hawk Winery & Restaurants
.78 km away
Moxie Kitchen and Cocktails
1.00 km away
1.08 km away
St Johns Town Center
1.54 km away
Dog Wood Park
3.94 km away
SweetnCheesy Gourmet Popcorn
3.98 km away
Beach Boulevard Flea Market
4.16 km away
Questions & AnswersAsk a question
when was this place renovated
4 November 2015|
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Response from Jeanette B | Reviewed this property |
I am not sure when it was last renovated, but it is in extreme need of renovation at this time.
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was the very bad reviews that states bugs and being drity adress
26 November 2014|
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Response from princellp | Reviewed this property |
Yes, they did get the exterminator in and we only saw a few more bugs after that. The A/C unit got replaced as well! As I stated, once I contacted the front desk of my concerns they immediately addressed them!