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Hyatt Regency Jacksonville Riverfront

3,044 reviews
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Traveller (743)
Room & Suite (499)
Pool & Beach (45)
Overview
  • Excellent47%
  • Very good30%
  • Average14%
  • Poor6%
  • Terrible3%
Travellers talk about
“roof top pool”(32 reviews)
“river view”(96 reviews)
“florida theater”(33 reviews)
Free Internet
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
4.0 Star Hotel
All hotel details
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,044)Write a Review
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2,994 results
Traveller rating
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1,336
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Show reviews that mention
All reviewsroof top poolriver viewflorida theaterbusiness conferenceself parkjohns rivernice hotelparking garagehotel restaurantacross the riverfootball gameeverbank fielddowntown areawater taxibreakfast buffetfitness centerenjoyed my stay
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421 - 425 of 2,994 reviews
Reviewed 1 May 2017

We had the nicest stay here! The rooms were clean and well appointed. There were many available toiletries and more offered. The fridge wasn't filled with expensive options to buy but empty to hold whatever we needed it to hold. And last but not even...More

Review collected in partnership with Hyatt Hotels
Thank 826KathyB
Response from HyattMGR1, Manager at Hyatt Regency Jacksonville RiverfrontResponded 13 May 2017

Greetings 826KathyB, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. It's great to hear you had a great experience with one of our colleagues. We will pass this along to...More

Reviewed 1 May 2017 via mobile

My daughter and I ended up with a much more posh room and spectacular view than we'd have had had I booked the room earlier! It was a fantastic room and view though. The staff was reeling with a huge turnover from one day tow...More

Thank jdspeight
Response from HyattMGR1, Manager at Hyatt Regency Jacksonville RiverfrontResponded 13 May 2017

Greetings jdspeight, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back soon. Warm Regards, Rachel Otis Marketing Manager

Reviewed 1 May 2017

I was here for a convention and I would love to come back! The rooms were modern and stylish. The staff was very helpful. The rooms were clean. I enjoyed the food both in the restaurant and in the meeting.

Review collected in partnership with Hyatt Hotels
Thank jwdod
Response from HyattMGR1, Manager at Hyatt Regency Jacksonville RiverfrontResponded 13 May 2017

Greetings jwdod, Thank you for choosing to stay with us while in Jacksonville. I am delighted to see you enjoyed the hotel and our service. We look forward to welcoming you back soon. Warm Regards, Rachel Otis Marketing Manager

Reviewed 1 May 2017

Front desk was rude and had horrible policies that violate privacy. They wanted to know if I was bringing any guests to my room. I do not think this is their business. They would not let me use my rewards card and valet gave me...More

Review collected in partnership with Hyatt Hotels
Thank FPatricia-P
Response from HyattMGR1, Manager at Hyatt Regency Jacksonville RiverfrontResponded 13 May 2017

Greetings FPatricia-P, Thank you for choosing to stay with us while in Jacksonville. We appreciate you sharing feedback with us in regards to your stay. For the rewards card, I am not sure what you are referencing. I will follow up with our management teams...More

Reviewed 1 May 2017

Hyat is now only concerned with getting as much money from guest as possible and taking care of needs of guest comes in last. If you require anything that causes staff to go out of their way, then you are out of luck. However, they...More

Review collected in partnership with Hyatt Hotels
1  Thank W2228RFjerryb
Response from HyattMGR1, Manager at Hyatt Regency Jacksonville RiverfrontResponded 13 May 2017

Greetings W2228RFjerryb, Thank you for choosing to stay with us while in Jacksonville. We appreciate you sharing your feedback in regards to your stay. I apologize if the hotel and service did not meet your expectations in feeling as if we only had one concern....More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Free Internet
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$143 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#33 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$143 - US$253 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Jacksonville
#23 Business Hotel in Jacksonville
#25 Romantic Hotel in Jacksonville
#33 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (743)
Room & Suite (499)
Pool & Beach (45)
Dining (43)
Amenities (97)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
zopito
6 September 2017|
Answer
Response from Stephan G | Reviewed this property |
I did not travel with my dog... therefore i had to look it up.. Pet-Friendly The Pet-Friendly Hotel Spot in Downtown Jacksonville A trip to Jacksonville isn’t complete without every member of the family. Our location is... More
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sjmoylan
15 August 2017|
AnswerShow all 2 answers
Response from 465lauraannw | Reviewed this property |
No complimentary breakfast, however there's a restaurant on site.
0
Votes
Sandra M
14 July 2017|
AnswerShow all 3 answers
Response from jleigh726 | Reviewed this property |
No, there is not complementary breakfast.
0
Votes
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Room Tips
"Get a river view because that's the only thing worthwhile"
Read review
"For special occasions such as July 4th or New Year's Eve fireworks, request a room over-looking St. Johns..."
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"Ask for a room with a river view, extra cost though."
Read review
"The river front room had a nice view"
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