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SpringHill Suites Jacksonville

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SpringHill Suites Jacksonville
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168 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Jacksonville
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Showing 166: English reviews
Tallahassee, FL
Level Contributor
87 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 1 August 2016

Rooms were spacious and clean. Walking distance to bars, restaurants and shopping. Short distance to the beach. Pool was not too big but nice way to spend an afternoon. Rooms had refrigerators and microwaves. Staff were all very friendly would definitely stay there again.

Thank andy890
Bensalem, Pennsylvania
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2016

We stayed here after driving in from Philly. We were exhausted. The beds were comfy, hotel was clean and there were convenient places to eat for dinner. The staff could not have been more accommodating.

Thank Christine H
Atlanta, Georgia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 July 2016

We had a good time at the Springhill Suites in Jacksonville. We it was located near a lot of shopping as well as being close to a couple of friends we were in town visiting. The staff was very friendly and the hotel was clean.

Thank snmattox
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for the nice comments as we are located in a good location including being only 20 minutes from the beach. Our hotel refresh will be complete the end of july...please vist again to see the final product...thank you. More 

Charlotte, North Carolina
Level Contributor
2 reviews
Reviewed 13 July 2016 via mobile

Springhill Suite Marriott Awesome!.I would like to thank the Front Desk Eileen and Harrison we absolutely adored.Ashley S,Saebra,Deanne great professional ladies.Yolanda breakfast great.Ashe,Deborah,Barbra,Latasha great Housekeepers.Thank U..Mrs Lemmon💋

Thank tanyalemmon43
Charlotte, North Carolina, United States
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 July 2016 via mobile

Our party had three rooms for one night as we traveled south. One room had air conditioner that barely functioned through the night. Room damp. Bathroom smelled like cat urine. The other two rooms had air conditioners that had leaked on the carpet and soaked most of the room. Took sheets and blankets from bed and put in floor so... More 

Thank Faith C
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for taking the time to communicate the mechanical issues you experienced during your stay. We have discovered a number of HVAC sleeves with problems and have brought in an outside company to correct the problem. We expect to have all room in service in a cool and comfortable state quickly. Again, thank you for the feedback. More 

Columbia, South Carolina
Level Contributor
161 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 14 June 2016

Where to start?!? Upon checking in I noticed the front desk agent was having words with another guest and was a little rude. Thinking that I just walked in the middle of something, I just let it go. When it was my turn to check in, the desk agent again was rude to another guest and just didn't seem to... More 

Thank SCNick1217
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for the honest feedback. As the new GM on property, we are working to build a Customer Service Team to match the newly renovated Hotel when it is complete in mid-July. We have a ways to go...please try us on your next rip to Jacksonville. I'm sure we can exceed your expectations. More 

Dallas, Texas
Level Contributor
145 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 June 2016

As a former Marriott employee, you would think that I would pull my punches in reviewing this hotel. Granted that they were doing some remodeling, but that in no way excuses the shoddiness of the hotel. Where do I start? The TV remote was missing the back, so we had to hold in the batteries when we used it. It... More 

Thank Timmy232
GuestServicesMegan, Guest Relations Manager at SpringHill Suites Jacksonville, responded to this review

Dear Timmy232, Thank you for sharing your comments, we truly appreciate your feedback in order for us to better our customer service and overall guest experience. I sincerely apologize about the condition of your room and the lack of timeliness for our housekeeping staff. I am glad you enjoyed our location and pillows. We would love to host our stay... More 

Gainesville, Florida
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 June 2016 via mobile

Beautiful suite in excellent location. The suite we had included a microwave and fridge, two double beds, and a pull-out couch bed. It was nice, but alarming that there was only one TV for the entire 6 occupancy suite. The hotel is clean, staff is friendly, and there are nice amenities, so I would consider staying again.

Thank LoveUFLoveFLA
Spring Hill, Florida, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 May 2016 via mobile

We stayed 2 nights. The air conditioner/thermostat was not working properly. We set it at 70 and it stayed at 75-76. We called the front desk twice and complained. They said they would send someone but never did. The next morning we called again and they sent some guy who didn't do a darn thing. It was very uncomfortable to... More 

Thank Cheryl021487
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for sharing your experience with us. As we are refreshing the hotel, we certainly have the bathrooms to do as they were not included in the first phase. The rooms and guest corridors do look bright and colorful...we are pleased with the end result so far. We will be replacing all of the PTAC units as well. Our... More 

Fort Lauderdale, Florida
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 29 May 2016 via mobile

There are some positives with this property, convenient location, restaurants close by. The room could have been cleaned better, shower and tub needed detailing. The bed were uncomfortable and linens are basic. Attention to details could bring this property up a few notches.

Thank Joe M
Mike S, General Manager at SpringHill Suites Jacksonville, responded to this review

Thank you for your comments. We are 2 months away from finishing our refresh to include bathrooms and lobby. Attention to detail will improve...thank you. More 

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about SpringHill Suites Jacksonville

Address: 4385 South Side Blvd., Jacksonville, FL 32246 (Formerly SpringHill Suites Jacksonville / Deerwood)
Region: United States > Florida > Jacksonville
Price Range: RM396 - RM738 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Jacksonville 3*
Number of rooms: 102
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Also Known As:
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Jacksonville staff and other travellers.
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Questions? Get answers from SpringHill Suites Jacksonville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bring your own drinks and snacks to save $. 5th floor is the best location but with neighbors walls are thin!”
 of 5 bubbles shecanthrowdown, 17 Apr 2016 | Read review
“Seems to be poorly managed...especially for a Marriott hotel.”
 of 5 bubbles 962jerryt, 21 Nov 2015 | Read review
“Request a room toward the end of the hallway for a quieter experience.”
 of 5 bubbles terrterr10, 28 Sep 2015 | Read review
“front window rooms and high floor.”
 of 5 bubbles neveragain3987, 24 Jul 2015 | Read review
“Check on which floors undergoing tub upfits. Epoxy smell may bother some.”
 of 5 bubbles 193MaryB, 22 Jul 2015 | Read review
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