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Our party had three rooms for one night as we traveled south. One room had air conditioner that barely functioned through the night. Room damp. Bathroom smelled like cat urine.
The other two rooms had air conditioners that had leaked on the carpet and soaked...More
Thank Faith C
Response from Mike S, General Manager at SpringHill Suites JacksonvilleResponded 12 July 2016
Thank you for taking the time to communicate the mechanical issues you experienced during your stay. We have discovered a number of HVAC sleeves with problems and have brought in an outside company to correct the problem. We expect to have all room in service...More
Where to start?!? Upon checking in I noticed the front desk agent was having words with another guest and was a little rude. Thinking that I just walked in the middle of something, I just let it go. When it was my turn to check...More
Response from Mike S, General Manager at SpringHill Suites JacksonvilleResponded 15 June 2016
Thank you for the honest feedback. As the new GM on property, we are working to build a Customer Service Team to match the newly renovated Hotel when it is complete in mid-July. We have a ways to go...please try us on your next rip...More
As a former Marriott employee, you would think that I would pull my punches in reviewing this hotel. Granted that they were doing some remodeling, but that in no way excuses the shoddiness of the hotel. Where do I start? The TV remote was missing...More
Response from GuestServicesMegan, Guest Relations Manager at SpringHill Suites JacksonvilleResponded 24 June 2016
Thank you for sharing your comments, we truly appreciate your feedback in order for us to better our customer service and overall guest experience. I sincerely apologize about the condition of your room and the lack of timeliness for our housekeeping staff. I...More
Beautiful suite in excellent location. The suite we had included a microwave and fridge, two double beds, and a pull-out couch bed. It was nice, but alarming that there was only one TV for the entire 6 occupancy suite. The hotel is clean, staff is...More
We stayed 2 nights. The air conditioner/thermostat was not working properly. We set it at 70 and it stayed at 75-76. We called the front desk twice and complained. They said they would send someone but never did. The next morning we called again and...More
Response from Mike S, General Manager at SpringHill Suites JacksonvilleResponded 30 May 2016
Thank you for sharing your experience with us. As we are refreshing the hotel, we certainly have the bathrooms to do as they were not included in the first phase. The rooms and guest corridors do look bright and colorful...we are pleased with the end...More
US$103 - US$160 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Springhill Suites Jacksonville / Deerwood Hotel Jacksonville