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Red Roof Inn - Jacksonville Airport

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177 Reviews from our TripAdvisor Community

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Showing 174: English reviews
Hinesville, Georgia
Reviewed 3 May 2016

Stayed here for the Welcome to Rockville Festival easy to find right next to off ramp bed was very comfortable room was clean nice staff could have used coffee maker in room will stay again in future trips to Jax.

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Helpful?
Thank SparkytheRoadDawg
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!

Reviewed 2 May 2016

The hotel itself was decent, clean and comfortable for a cheap stay. The two men working the office, Earnest and KO, are the reasons I will stay here again! They went above and beyond to help us and I personally watched one of them get cussed at by an irate customer, and he handled it in the most professional way....

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Helpful?
Thank Leslie C
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for your kind comments. I will be sure to let our staff Earnest and KO know how much of an impact they made on your experience. We hope to have you back in the near future.

Sydney, Canada
Reviewed 1 May 2016

Quick, run, in the opposite direction as quickly as you can. Absolutely deplorable conditions. Dirt and dirty. No personal items. Microwave and fridge are extra. Phones wouldn't work. Smoke alarm had to be disconnected; kept beeping. This hotel should be investigated by the health department. JUST AWFUL!

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Helpful?
Thank Dr_D5706
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you.

Reviewed 30 April 2016

I had a great experience at this hotel. The front desk clerk, Michael, was very friendly and helpful. It was very conveniently located for my early morning flight. The internet worked great and the room was clean. When I called the desk to request a wake-up call, Michael answered right away and set it up, call came in on time,...

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Helpful?
Thank Rob H
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for your kind comments. I will be sure to let Michael know how much of an impact he made on your experience. Don't hesitate to call us if there's anything we can help you with for your next trip.

Jacksonville, Florida
Reviewed 29 April 2016

The TV that was in the room I was in was making a loud, irritating noise on ALL the channels. They have so many bugs.... mainly spiders, the spiders are EVERYWHERE!!!! The pool and pool area is bad as well, there's always bugs and stuff on the pool. The WiFi doesn't work either. The price and quality of the hotel...

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Helpful?
Thank blackiehanes
Fayetteville, North Carolina
Reviewed 26 April 2016

I would give this hotel a "0" rating if I could. Booked our hotel on Hotel Tonight after driving for 6 1/2 hours. Upon our arrival there was a sketchy older man who apparently worked there but was not that night. However, he was hanging around while a younger guy was working. The two of them exchanged unprofessional banter unnecessary...

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Thank Melissa J
Reviewed 21 April 2016

It was late at night and we needed a place for the evening on our drive south and this was the best we could do at the time. The problem I find with Red Roof is that you never really know which Red Roof you're going to find. Some are really nice and well maintained, some are really bad and...

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Thank 7oceandrive
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

I am disappointed to hear that your experience at our inn compared to some other Red Roof Inn was just OK. This critical feedback will be used in training our staff. Thank you and look forward to seeing you soon.

Yulee
Reviewed 20 April 2016 via mobile

Was welcomed at the front desk by a very polite gentlemen, who even went out of his way to open the door for me, which I do not often see at hotels, I believe his name was Michael, was in and out extremely quick which I was happy about due to the fact that I just had a 12hr flight...

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Helpful?
Thank Emily T
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Davenport, Iowa
Reviewed 11 April 2016

I stayed at this hotel because I had an early flight out of the Jacksonville Airport. The hotel has a great location, and the rooms were comfortable. The internet worked well and was free. The TV had a full set of cable channels. Overall, I liked everything about the hotel except the assortment of shady characters staying there. The parking...

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Helpful?
Thank Frank H
Bob P, General Manager at Red Roof Inn - Jacksonville Airport, responded to this review

We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things during your stay did not meet your expectations. Please note that your concerns have been passed on to our security management. We do hope you give us another chance as we will definitely improve our...

Charlotte, North Carolina
Reviewed 2 April 2016

I don't normally write reviews unless a place is terrible... Which this place is. We booked this hotel through hotels.com and got there about 3 hours after we booked it. We waited at least an 1 hour in the lobby with about 10 other angry customers in front of us. The front desk guy, Michael was stressed out, which made...

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1Thank HulkSmashAsh

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking

Additional Information about Red Roof Inn - Jacksonville Airport

Address: 1063 Airport Rd, Jacksonville, FL 32218-6885
Region: United States > Florida > Jacksonville
Price Range: RM248 - RM346 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn - Jacksonville Airport 2*
Number of rooms: 107
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Also Known As:
Red Roof Inn Jacksonville
Jacksonville Red Roof Inn
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look at any room first if you MUST stay here. Just say no!”
 of 5 bubbles palmettosojourner, 10 Mar 2017 | Read review
“check cleanliness of room before committing”
 of 5 bubbles queenoftheneighbourh, 29 Jan 2017 | Read review
“You can choose a good room by choosing another hotel.”
 of 5 bubbles rodind2016, 26 Oct 2016 | Read review
“don't stay here.”
 of 5 bubbles travelertampa1, 18 Oct 2016 | Read review
“Just stay away”
 of 5 bubbles Jagsfan62, 29 Aug 2016 | Read review
5 of 5