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Magnuson Hotel Jacksonville Downtown

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Traveller (19)
Room & Suite (30)
Dining (8)
Overview
  • Excellent12%
  • Very good16%
  • Average21%
  • Poor18%
  • Terrible33%
8 Mar 2018
“Need a better staff for nights”
13 Nov 2017
“1 night”
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
Laundry Service
2 Star accommodation
All hotel details
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Reviews (179)
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31
53
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23
28
36
31
53
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1 - 5 of 171 reviews
Reviewed 3 weeks ago via mobile

The worst experience in 20 visits in the us. First day we had to get out of the pool by a police officer with a bulletproof vest. It seems normal that he does that. We did nothing wrong but it was time. Day two the...More

1  Thank Johan V
Response from 00gc, General Manager at Magnuson Hotel Jacksonville DowntownResponded 3 weeks ago

Dear Johan, Thank you for taking the time to write a review. We appreciate your comments, and we apologize for not meeting your expectations for a nice smelling room and open pool. We encourage you to come back and give us a chance to provide...More

Reviewed 28 May 2018

This is the 2nd time in 18-months that I have stayed at this hotel, it was the Super 8 before. I was looking for a responsible priced and clean place with basic amenities. As I was traveling for a week long grad school course on...More

Review collected in partnership with this hotel
Thank ccolli499204
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 28 May 2018

Thank you for returning to Magnuson Hotel Jacksonville Downtown. It is good to read you were impressed with your well-equipped room, and that you also enjoyed everything we offered while you were here. We appreciate your loyalty and look forward to your next visit. Thank...More

Reviewed 18 April 2018

Broken stuff, stink, pics don't match property. Nasty tub from burns. Nasty sink from burns. Tub in disarray holes around shower head. Door knob fail off. Burns in blankets. Nasty refrig with odor. Broken remote. Ants around ac unit.More

Review collected in partnership with this hotel
1  Thank rmccla666907
Response from 00gc, General Manager at Magnuson Hotel Jacksonville DowntownResponded 25 April 2018

Dear rmccla666907, Please accept our apology that we did not provide you with a room that was up to your expectations. I encourage you to contact me directly with specifics so that I can address issues with my staff and attempt to make things right...More

Reviewed 8 March 2018 via mobile

I stayed here for one week I had no microwave in my room I complain to the front desk later on that day she kept telling me I was going to get one never did every time. I went to the front lobby the coffee...More

Thank dmann12345
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 9 March 2018

Thank you for your detailed review. It's nice to read that we met majority of your expectations, but we truly apologize for the unsatisfactory service you received from one of our front desk associates. We are working with our team to make sure we don't...More

Reviewed 26 February 2018 via mobile

Pictures on website are not the hotel. Black mold was everywhere. Bathtub looked like it was never clean. Door didn’t close right. I would not stay there! Unsafe health conditions for sure! Women at front desk had an attitude.More

1  Thank alishamcintosh7
Response from 00gc, Manager at Magnuson Hotel Jacksonville DowntownResponded 20 March 2018

Dear alishamcintosh7, Please accept our apologies as well as every assurance that we will work to address the concerns outlined in your review. We usually are very responsive to the needs of our guests, and we are sorry that did not happen with you. We...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Pool
Hotel Amenities
Free Parking
Laundry Service
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Details
Price range
US$58 - US$71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$58 - US$71 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (19)
Room & Suite (30)
Dining (8)
Pool & Beach (3)
Questions & Answers
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joanw458
14 December 2016|
AnswerShow all 2 answers
Response from super8central | Property representative |
Yes, our Super 8 has 40in flat screen TV. Please let me know if you have any other questions. Thanks.
1
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Room Tips
"Get room with refrigerator and microwave."
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"Worst hotel ever"
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"front room"
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"Don't trust the website photo."
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