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Hilton Garden Inn Jacksonville JTB / Deerwood Park

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Hilton Garden Inn Jacksonville JTB \/ Deerwood Park
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481 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Jacksonville JTB / Deerwood Park
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Showing 475: English reviews
Clearwater, Florida
Reviewed 30 April 2016

The staffs sets the bar very high by executing world class customer service, and they couldn't be friendlier. I stay at this property at least once a month, and I truly look forward to each & every visit.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Norm I
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Norm I, I love your posting title!! We are happy to have you as part of our extended family and I am very happy that you are able to feel this way about staying with us. It truly means a lot to the team as I know they truly love to share their genuine sense of hospitality. It is...

Atlanta, United States
Reviewed 27 April 2016

Chose this hotel due to being a part of hilton honors program, and brand standards. I truly enjoyed this hotel and would return. They made me feel very welcome. It is around the corner from everything and plenty of ideas within walking distance of the hotel.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Troy S
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Troy S, Thank you for taking the time to post about your most recent visit to our hotel. I am pleased that you found great convenience in our property's perfect location in Deerwood Park. I am also thrilled that our team was able to make you feel as welcomed as you were. I hope to see you on your...

Reviewed 17 April 2016 via mobile

I've had the pleasure of staying here a couple of Times and this hotel continues to be wonderful. The staff are stoopid friendly and the place is mega clean. The only tricky part is getting to the hotel. The location is great but the chances of you missing the turn are high. It's a bit tucked away but totally worth...

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Helpful?
Thank Courtney B
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Courtney B, It is so wonderful reading about your team but I was overjoyed reading your post! Thank you for putting a huge grin on my face and I am very proud that our team was able to do the same for you. Thanks so much and I hope to personally welcome you back to our hotel!

Ferndale, FL
Reviewed 13 April 2016

I Booked a king online and wasgiven a double. Had to switch rooms. The room phones did not work. The carpets were dirty. Way overpriced. It was very noisy. The cafe was the only nice thing. Would not return.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lori T
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Lori T, I am terribly sorry that this was your experience with us and I'd like to apologize to you personally. I hope that you are able to read this and reach out to me via e-mail so that I can have an opportunity to speak to you on your stay. My e-mail address is andy.preslar@hilton.com I hope to...

Loganville, Georgia
Reviewed 12 April 2016

The hotel is in a good location, good for business trips or family. Close to the beach. Easy access to the highway, near great shopping and good restaurants. The hotel staff is friendly and the hotel is very nice. The room was clean and very comfortable.

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Helpful?
Thank LouAnn91
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Louann91, Thank you for taking the time to share your most recent stay with us and I am happy that you were able to find our location and team perfect for your trip. We are very fortunate to have a lot of shopping and top notch restaurants so close to us and hope that your next trip to Jacksonville...

Tampa Bay, United States
Reviewed 10 April 2016

Overall the hotel was very nice. The only issue is the person that designed the smoking area right under the north/west rooms is an idiot. They should've placed it on pool side west of the pool, away from the building. The cigarette smell was terrible and it goes into the rooms. Did not realize that until I got into bed...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Pedro I
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Pedro I, Thank you for sharing your experience with us and I apologize for the fire pit area and the smokers that at times will use this area. I agree, as a non-smoker, these types of issues can deter someone from returning and I hope that we can make this right with you. We have updated your stay comments...

Lumberton, North Carolina
Reviewed 9 April 2016 via mobile

Stopped in for quick overnight rest. The clerk was very friendly. The King bed was clean with a very white duvet. Impressed with that since most hotels have color duvets , which hide stains. The room was very roomy, although it had a chair, desk, microwave and fridge. The air conditioned unit could use some maintenance but the check out...

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Helpful?
Thank ccbbrown
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear ccbbrown, I am pleased that we are on your list for return trips and I will guarantee a better a/c experience. We are currently in the process of replacing all of our a/c units in the entire building and we are about 65% complete. I am happy that our team took good care of you and that you were...

Reviewed 8 April 2016

The hotel was perfect for a one night stop on our way to south florida. The rooms were comfortable and clean. The staff was efficient and helpful. I cannot comment on breakfast, or any of the ammenities as we were there for such a brief stay.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Lori S
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear Lori S, Thank you so much for sharing your experience of your quick trip and I am happy that even in this short time, we were able to ensure your stay was comfortable. I hope that on your next trip to South Florida (or back up for that matter) we can share with you the rest of our services....

Reviewed 3 April 2016

Don't believe any negative reviews about the rooms at this property needing refurbishment. They are spacious and fine and come with lots of extras like down pillows, clean white cotton bedspreads, robes, a mini fridge, views of lush tropical landscaping and free wifi. The staff, both front desk and housekeeping, are also exceptionally friendly and actually seem to enjoy working...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 326joanl
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear 326joanl, Wow...what a wonderful review and a wonderful account of your recent stay. I am very happy to have read your post and will share this with our entire team. They will be very proud to have served you in this way....I know I am. Thanks again for making my day!

Matthews
Reviewed 2 April 2016

Hotel was very light and pretty, even at midnight when we checked in. The rooms were clean and front desk was very helpful and friendly. The breakfast was cooked to ordered and delicious although we paid for ours at check in but other people seemed to get theirs for free. So, although I'm not thrilled we paid while others didn't,...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank CPAMommy
Andy P, General Manager at Hilton Garden Inn Jacksonville JTB / Deerwood Park, responded to this review

Dear CPAMommy, I am grateful that you shared your experience with us on your most recent stay and that our team was able to welcome you to our property, no matter the hour. I am also pleased that you enjoyed our full cooked to order breakfast in our restaurant and hope on your next trip we can share the easy...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Everything needed for a comfortable, productive stay is available in your spacious guest room at the Hilton Garden Inn Jacksonville Deerwood Park hotel. Whether you're traveling on business or enjoying a vacation, stay up-to-date with work by using the 24-hour business center or enjoy a free cooked-to-order breakfast in the morning. Hilton Garden Inn Jacksonville is just minutes from the University of North Florida and Jacksonville University campuses, Mayo Clinic and downtown Jacksonville. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville JTB / Deerwood Park

Address: 9745 Gate Pkwy N, Jacksonville, FL 32246
Region: United States > Florida > Jacksonville
Price Range: RM503 - RM1,090 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville JTB / Deerwood Park 3*
Number of rooms: 119
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Priceline, Travelocity and TripOnline SA so you can book your Hilton Garden Inn Jacksonville JTB / Deerwood Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Jtb / Deerwood Park Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton Garden Inn
Hotel Style:
#17 Family Hotel in Jacksonville
#33 Romantic Hotel in Jacksonville
#40 Business Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville JTB / Deerwood Park staff and other travellers.
3 questions
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Savannah, Georgia
over a year ago
4 months ago

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Questions? Get answers from Hilton Garden Inn Jacksonville JTB / Deerwood Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are quiet, can't here any activity or voices from next room, views are awesome, a/c units are almost silent”
 of 5 bubbles waldy2016, 11 Oct 2016 | Read review
“Request a room facing the pool!!!!”
 of 5 bubbles Z2517RAmikej, 26 Sep 2016 | Read review
“The rooms in the back overlook a small pond and a treeline.”
 of 5 bubbles Waiting2Board, 22 Aug 2016 | Read review
“go down the road to the Hampton inn do not stay here”
 of 5 bubbles bentondavis, 7 Aug 2016 | Read review
“Find a different hotel.”
 of 5 bubbles MattJudy, 11 May 2016 | Read review
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