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Hilton Garden Inn Jacksonville Downtown/Southbank

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Hilton Garden Inn Jacksonville Downtown\/Southbank
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557 Reviews from our TripAdvisor Community

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Columbia, South Carolina
Reviewed 1 week ago

....i read about the parking garage issues and guess what ???? i had them when i attempted to park there.i had to wait on the security to let me in. Also why do you charge for parking in a non busy area? My headboard was not screwed to the wall so anytime i lightly touched it the head board made...

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Helpful?
Thank Henry J
Jacksonville, Florida
HOTEL’S FAVOURITE REVIEW
Reviewed 30 October 2016 via mobile

We stayed at the Hilton Garden Inn Southbank for a few days while in town. Our check-in was welcoming and friendly. The room was incredibly spacious. I've stayed in efficiency apartments that are half the size. Beds were clean and very comfy. Our room had a microwave, refrigerator, and Keurig Coffeemaker. There hotel had a tiny gym. I guess if...

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Thank kse1
About Hotel's Favourite Review
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear kse1, We appreciate your 5-star TripAdvisor review, especially your kind remarks about our staff members. We look forward to seeing you again.

Rex, GA., United States
Reviewed 1 week ago

This hotel is centrally located to everything I needed. The staff was totally AWESOME! This is my spot from now on when visiting Jacksonville. The room was soo comforting that we didn't want to leave.

Review collected in partnership with Hilton Garden Inn
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Thank georgesC3091AZ
Columbia, South Carolina
Reviewed 1 week ago

...numerous people mention the issue with the parking garage. i had the same. i couldn't get in. plus i paid for parking in a non busy area. why???? It is near a busy train area so several times at night you can hear a train. Also my bed headboard was not completely attached the the wall so any movement caused...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Henry J
Aida G, Hotel Manager at Hilton Garden Inn Jacksonville Downtown/Southbank, responded to this review

Dear Henry J, Thank you for taking the time to share your comments about your stay with us. Feedback such as yours is very important to us, because it helps us to improve the quality of other guests' experiences. We sincerely appreciate it.

Reviewed 2 weeks ago

Nice hotel and friendly staff. Location was very convenient and there were some great, non-branded restaurants in walking distance, including BBQ, pizza and a great Mexican restaurant. There was also a Panera in walking distance. Breakfast staff at the hotel was exceptionally friendly and helpful. Thank you for a great stay and will be back soon!

Review collected in partnership with Hilton Garden Inn
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Thank 416brettd
Savannah, Georgia
Reviewed 2 weeks ago

I loved this hotel. The rooms were very clean, the housekeeper on my floor was very helpful when I needed something and with the questions I had. The only thing I didn't like was that parking and breakfast wasn't complementary. Overall it was a great hotel!

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Thank Vanessa P
naples fl
Reviewed 2 weeks ago

We stay at this property for 2 night. Overall our stay was good. The restaurant/bar staff were great. My husband loved the Margaritas. The room was very clean and organized with all the amenities necessaries for a short stay.

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Thank pelusita12
North Carolina
Reviewed 3 weeks ago

Great customer service @ the front desk. Good breakfast for the value. Junior suite was wonderfully large. Beds are firm despite adjusting comfort level, ask for extra mattress padding. Toilet not clean to our expectations upon arrival

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Thank S C
Connecticut, United States
Reviewed 3 weeks ago

good service, good food. During a rainstorm where the neighborhood lost power, the hotel HAD power and we were able to have a delicious dinner after a busy workday. yes, lots of other places to eat nearby, but why?! The salmon and vegtables dish on the menu was top notch cuisine!

Review collected in partnership with Hilton Garden Inn
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Thank Robert M L
Pittsburgh, United States
Reviewed 3 weeks ago

If you are planning to visit Jacksonville, this is the hotel to stay at. It is very clean, well maintained, the staff are all very polite and the hotel is in a great location. There is a charge for parking which is in contrast to other hotels just down the street that do not charge for parking. If that is...

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Thank Sean M

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Region: United States > Florida > Jacksonville
Price Range: RM536 - RM1,045 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#33 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“watch out, the hotel is not downtown and there is not much in walking distance, especially on a Sunday”
 of 5 bubbles DiabelliMi, 3 Dec 2016 | Read review
“Ask to have a room away from the train (if possible)”
 of 5 bubbles Stellatravels, 18 May 2016 | Read review
“Try to find another hotel.”
 of 5 bubbles 96jonathant, 5 Jan 2016 | Read review
“couldn't say, my room was horribly loud. 8th floor - even # side.”
 of 5 bubbles Dhicks2222, 2 Dec 2015 | Read review
“just be up front with the desk, they will accommodate you”
 of 5 bubbles FrankJ34, 8 Nov 2015 | Read review
5 of 5