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Hilton Garden Inn Jacksonville Downtown/Southbank

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Hilton Garden Inn Jacksonville Downtown\/Southbank
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514 Reviews from our TripAdvisor Community

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Showing 505: English reviews
Atlanta, Georgia
1 review
Reviewed 4 days ago NEW

Overall my stay at the Hilton was awesome. Service and cleanliness was awesome only complaint is the bed. It was uneven and loopsided; never got that fixed. Besides that mishap, my family and i enjoyed our stay.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 130aprilt
Montgomery, Alabama
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW

Was in town for the Fantasia concert and the hotel is located about 2 miles from the venue and I always stay here for events in this area. The staff is always wonderful, the drinks at the bar is great and the pool is very nice and clean. I look forward to staying here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ja W
New Jersey
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

From the time we entered the door the staff was friendly and professional. The young lady at the desk, I believe her name was Eryn, was dealing with a difficult guest and she handled it perfectly. She never lost her cool. The night auditor was very pleasant as well. I don't think the breakfast staff expected such a large turn... More 

Helpful?
Thank Momofamid
Georgia, United States
1 review
Reviewed 6 days ago NEW

Hotel was very clean, staff was very welcoming and I would recommend hotel to family and friends. The location was great for me and my family. The staff was also helpful in letting you know about the area and everything the hotel had to offer. Great hotel and I will definitely stay here again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 370crystalg
Norwich, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago

We were not listed as a part of the wedding group and had to continually ask for what we were suppose to get. However. the hotel staff was very nice and tried to straighten out the problems to meet our expectations.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank LorraineTanguay
Jacksonville, Florida
1 review
Reviewed 1 week ago

The hotel staff were very friendly. It did seem however that the desk was under staffed at both check in and check out. Breakfast prices were very a little high. May have been more intrested in eating if a discount with room was offered.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank U9161WJshanez
Peoria, AZ, United States
1 review
Reviewed 1 week ago

I have been to this hotel many times and each time, I am reminded why I continue to rebook here. The staff has always been exceptional! Everyone from the front desk to the dining staff are friendly, professional, courteous and exceptionally good at what they do. They treat each member of my group as if they are the most important... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank williamgh2016
North Port, United States
2 reviews
Reviewed 2 weeks ago

The hotel is conveniently located to monorail and access to downtown amenities. The hotel dinner wait staff is rude and incompetent; the meal sounds much better on the menu that it is presented and prepared in reality. Eat elsewhere.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Keith T
seg82
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 weeks ago

We were in for a game. The staff seemed a little overwhelmed at the volume of guests during the weekend (flustered at check in, out of plates and silverware at breakfast), but were kind enough. The lobby is modern and roomy. Our group easily found seats together. The rooms are what kept this at an average rating. Bathroom -- Our... More 

Helpful?
Thank seg82
CLEVELAND, United States
1 review
Reviewed 4 weeks ago

The rate quoted was far higher when I arrived to check in. The counter clerks at check-in and check-out were unable to address my situation. The manager was "unavailable" and did not call me to discuss the matter. In my opinion that's poor customer relations.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Alex B

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The newly constructed, uniquely designed Hilton Garden Inn Jacksonville Downtown / Southbank hotel is located in the trendy San Marco area just minutes from the heart of downtown Jacksonville, and only 20 minutes from the Jacksonville International Airport. Most rooms offer a beautiful city or river view. The hotel is adjacent to Jacksonville's Skyway rapid transit system to facilitate your commute. The Hilton Garden Inn Jacksonville Downtown / Southbank is the perfect corporate housing venue while in the Southbank area. ... more   less 

Additional Information about Hilton Garden Inn Jacksonville Downtown/Southbank

Address: 1201 Kings Avenue, Jacksonville, FL 32207
Region: United States > Florida > Jacksonville
Price Range: RM415 - RM942 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville Downtown/Southbank 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Travelocity, Hotels.com, Orbitz, Odigeo and Priceline so you can book your Hilton Garden Inn Jacksonville Downtown/Southbank reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Downtown/Southbank Hotel Jacksonville
Hotel Style:
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#32 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn Jacksonville Downtown/Southbank staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to have a room away from the train (if possible)”
 of 5 bubbles Stellatravels, 18 May 2016 | Read review
“Try to find another hotel.”
 of 5 bubbles 96jonathant, 5 Jan 2016 | Read review
“couldn't say, my room was horribly loud. 8th floor - even # side.”
 of 5 bubbles Dhicks2222, 2 Dec 2015 | Read review
“just be up front with the desk, they will accommodate you”
 of 5 bubbles FrankJ34, 8 Nov 2015 | Read review
“Suites are nicely appointed if you can get one”
 of 5 bubbles jadea3, 28 May 2015 | Read review
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