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Hilton Garden Inn Jacksonville Downtown/Southbank

696 reviews
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Traveller (22)
Room & Suite (33)
Dining (5)
Overview
  • Excellent48%
  • Very good31%
  • Average11%
  • Poor7%
  • Terrible3%
Travellers talk about
“parking garage”(37 reviews)
“cook to order”(7 reviews)
“san marco”(7 reviews)
Free Wifi
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Jacksonville Downtown/Southbank
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
12 Mar13 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (696)Write a Review
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323
215
77
49
22
Show reviews that mention
All reviewsparking garagecook to ordersan marcoclose to downtownnice hotelgreat stayper daythe hotel staffbreakfast buffetstay there againwould recommend this hotel to anyonebusiness triprooms were very cleanfitness centerstaff was friendlycoffee makerenjoyed my stay
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61 - 65 of 686 reviews
Reviewed 21 September 2017

Most of the staff doesn't speak clear English. They didnt work to remediate any issues that we had with reservations, breakfast confusion, and so on. I would rather stay in a cheaper hotel with better service and better pillow.More

Review collected in partnership with Hilton Garden Inn
Thank 918tamarao
Response from GardenInnJAXMgm, Manager at Hilton Garden Inn Jacksonville Downtown/SouthbankResponded 22 September 2017

Dear 918tamarao, Thank you for taking the time to let us know about your experiences during your stay with us. Without such feedback, we cannot take appropriate action to ensure that other guests are not similarly disappointed. Please feel free to call me to further...More

Reviewed 19 September 2017

Nice modern hotel very close to downtown and highway. Very nice experienced front desk staff. Nice parking garage for car. No complimentary breakfast, all in all a nice place to stay while in the area.

Review collected in partnership with Hilton Garden Inn
Thank jim j
Reviewed 16 September 2017

The neighborhood may not be great but, in general, our stay was. We were evacuees during a hurricane and found a really good place. The only down thing was the room was already reserved for the following night and we had to leave.

Review collected in partnership with Hilton Garden Inn
Thank Ron D
Reviewed 15 September 2017

Your staff made us feel very welcome. They really took the time to fulfill our needs. The staff at the front desk was not only helpful but also very polite and pleasant. During our meals we were given very good service, the food was good...More

Review collected in partnership with Hilton Garden Inn
Thank Salvador K
Reviewed 14 September 2017

The room was great, although parking across the street was an additional $10.. The Bar was well stocked and the servers were very friendly. The restaurant food was mediocre and very pricey... OK if you had to stay to eat....

Review collected in partnership with Hilton Garden Inn
Thank Robert D
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Restaurant
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Restaurant
Hot Tub
Heated pool
Details
Price range
US$126 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$126 - US$225 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Jacksonville
#25 Business Hotel in Jacksonville
#31 Family Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (22)
Room & Suite (33)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
Jessabean N
25 August 2017|
AnswerShow all 6 answers
Response from Tiferoonie | Reviewed this property |
It requires a car.
0
Votes
Lucy P
26 November 2016|
AnswerShow all 6 answers
Response from 500ow | Reviewed this property |
very limited free parking spaces. Otherwise parking in in adjacent parking garage at nominal fee, which is cheap for a downtown area.
1
Vote
Lisa S
12 October 2016|
Answer
Response from 500ow | Reviewed this property |
not to my knowledge. however, the Homewood Suites connected to this Hilton Garden Inn does.
0
Votes
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12
Room Tips
"Ask for a room away from the elevators."
Read review
"There really isn't a room with any good views. Pool or parking garage"
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"Be sure to get a room on the AWAY from King Ave side!"
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"I would ask for rooms on courtyard or higher floor if concerned about traffic noise."
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