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Hilton Garden Inn Jacksonville Airport

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Traveller (29)
Room & Suite (34)
Dining (5)
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Overview
  • Excellent49%
  • Very good28%
  • Average12%
  • Poor7%
  • Terrible4%
Travellers talk about
“front desk”(70 reviews)
“shuttle service”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
2 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Jacksonville Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Jacksonville Airport
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (651)
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All reviewsfront deskjacksonville airportshuttle serviceamelia islandnice hotelbreakfast was excellentan early flightshopping and restaurantscruise portnight's sleepone night staygreat place to staybusiness centerstaff was friendlyenjoyed my staywould stay here againeasy access
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51 - 55 of 647 reviews
Reviewed 11 October 2017

I held a 2 day seminar in this hotel, and stayed there for 2 nights as well. Billie Lukas and the front desk staff were truly amazing in their commitment to helping my seminar run smoothly. I travel at least 2 weeks per month and...More

Thank joan j
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 12 October 2017

Good Morning, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly...More

Reviewed 6 October 2017

My brother was sick in Jacksonville, FL, so this was an unplanned trip. Because I had stayed at a Hilton Garden Inn before, all of my information was already in the system. The staff booked us quickly and made us feel welcomed. From the room...More

Review collected in partnership with Hilton Garden Inn
Thank ziggy8
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 8 October 2017

Good Morning, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly...More

Reviewed 5 October 2017

I really enjoyed my stay! Only, there was no bell man service!! I am glad they are becoming handicapped assessible! Great! I feel someone needs to be there to assist the customers with their luggage. Please consider implementing a Bell Man service in hotel!! It...More

Review collected in partnership with Hilton Garden Inn
Thank francesh491
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 11 October 2017

Good Morning, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly...More

Reviewed 22 September 2017

I have always used the Hilton Garden Inn for both business and personal. I will not use this hotel again. Customer service is terrible; money is priority to them. They had an oppty to partner with a local business and help local citizens around them...More

Thank sandnsun4evr
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 22 September 2017

Good Afternoon, Thank you so much for providing us with some feedback about your recent visit with us. It is important to me that our guests have a wonderful experience at this hotel. We're sorry that your experience with the hotel was negative. Please feel...More

Reviewed 16 September 2017

Fleeing hurricane Irma, stopped here and they had rooms but would not accept pet. The governor said hotels would accept pets, put this place said " that is only at shelters and we are not a shelter". I disagreed, but they didn't care. I guess...More

Thank _jteamd
Response from hgiAIRPORTjax, Director of Sales at Hilton Garden Inn Jacksonville AirportResponded 18 September 2017

Good Morning, It was our Corporate decision to not accept pets other than service animals. I hope you fared well through the Hurricane. Kindest Regards, Billie Lukas billie.lukas@Hilton.com Director Of Sales

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Pool
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Pool
Bar/Lounge
Hot Tub
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$115 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Jacksonville
#36 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$115 - US$192 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Family Hotel in Jacksonville
#36 Business Hotel in Jacksonville
Room types
Suites, Non-Smoking Rooms
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Traveller (29)
Room & Suite (34)
Dining (5)
Pool & Beach (4)
Business Centre & Event Rooms (4)
Questions & Answers
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Dionna S
28 August 2016|
AnswerShow all 4 answers
Response from hgiAIRPORTjax | Property representative |
We are not pet friendly; however, there is a boarding facility near by called Pet Paradise.
0
Votes
klemi
4 March 2016|
AnswerShow all 4 answers
Response from hgiAIRPORTjax | Property representative |
There are a tremendous amount around us in the River City area. We also provide a complimnentary shuttle as well between the hours of 7am and 11pm.
0
Votes
Lisa M
28 September 2015|
AnswerShow all 5 answers
Response from hgiAIRPORTjax | Property representative |
Hi Lisa, The hotel directly does not offer a cruise shuttle; however, we have an amazing service that we recommend. The rates are better than the local taxi services to the port and they will work with the time you want to... More
1
Vote
Room Tips
"Check to make sure the room is not along the up and down path of the elevator."
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"South side (rear) of the hotel is quieter."
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"Any hotel in the area has better rooms. That help?"
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"Always book on line the floor you want and preferably what room you want."
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