We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Hilton Garden Inn Jacksonville Airport

Show Prices
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Hilton Garden Inn Jacksonville Airport
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

540 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
There are newer reviews for Hilton Garden Inn Jacksonville Airport
See the most recent reviews
Showing 537: English reviews
Saint Augustine, Florida
Reviewed 16 October 2016

We had to evacuate for hurricane Matthew and were thankful to find a room at your hotel. The staff was PHENOMENAL!! Every single one of them went above and beyond to make us comfortable and safe. The service was above most hotel experiences on a normal day never mind during a major hurricane and with out power (for 24 hours...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank lmargolin
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Imargolin, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

JACKSONVILLE, United States
Reviewed 16 October 2016

awesome guest service under challenging circumstances. management and line employees were welcoming, helpful and did all they could in the face of high winds, driving rain and power outages. A very well managed property

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Peter M
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Peter M, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Saint Marys, Georgia, United States
Reviewed 14 October 2016 via mobile

We came into the hotel to get a room. They were booked but they helped us find a room at a nearby sister hotel. In the meantime we decided to eat at their bar. The service was fabulous and our waitress, Susan, was very accommodating. It was very busy and she had a few very rude customers that I felt...

 Report
Helpful?
Thank Karri S
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Karri S, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Fernandina Beach, Florida
Reviewed 12 October 2016

We sought refuge from Hurricane Matthew at the Hilton Garden Inn after an Expedia employee got our reservations all messed up and we had to pay a penalty for not being able to get it straightened out with Expedia before the hotel cancellation deadline. It turned out that having to move to the Hilton Garden Inn was the best thing...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Sue R
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Sue R, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Reviewed 11 October 2016

Not a great stay but fabulous staff. Brandi the hotel manager was accommodating and efficient from the moment we made our reservation. Her staff followed her lead and went above and beyond in every area to make our stay as pleasant as possible. Genuine interest in the comfort of the guests and caring attitude made this Hilton stay wonderful and...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank FrequentTraveler333
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear FrequentTraveler333, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

Reviewed 11 October 2016 via mobile

I stayed here during Hurricane Matthew. Despite losing power and running on a skeleton staff, the management and employees of this hotel went out of their way to make everyone comfortable. Travis was baking cookies and putting out snacks with just a little outside light and a flashlight. There was also water dripping around him from the kitchen ceiling. That...

 Report
Helpful?
Thank charles c
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Charles C, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Jacksonville, Florida
Reviewed 11 October 2016

Wonderful staff during a particularly trying time...Hurricane Matthew. Efficient check in. Clean room. Good food. Despite loss of power made us comfortable and kept us safe. All I can say is thank you!

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank C6491OBpatriciar
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear C6491OBpatriciar, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

jacksonville, United States
Reviewed 10 October 2016

room were clean and workers were nice due to power lose it was hot all other motels got power back on in middle of night and Hilton did not we should have been given a discount for the discomfort. motel was to be no pets but was a lot of then barking also there was cats all pet were not...

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
Thank Patricia M
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Patricia M, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I do apologize we fell short of your expectations and will improve upon...

Fernandina Beach, Florida, United States
Reviewed 7 October 2016

We evacuated during hurricane Matthew to the Hilton Garden Inn Jacksonville airport . By far a great decision. The staff(Travis Dotson, Brandy Million, Jacob Thompson to name a few) went beyond to make us all have an enjoyable stay. I have rarely seen such a dedicated team . They were with us eighteen hours from checking us in to serving...

 Report
Helpful?
Thank Donna D
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Donna D, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the...

Orlando, Florida
Reviewed 4 October 2016

I ended up in Jax on a short notice with no hotel reservation. I checked in with the manager and I was able to be accommodated. The Hilton Honors floor is awesome! I slept like a baby. This is a really nice property with a pool that is right in the airport. It does not get any better than that.

Review collected in partnership with Hilton Garden Inn
 Report
Helpful?
1Thank Dondentista
Jacob T, Manager at Hilton Garden Inn Jacksonville Airport, responded to this review

Dear Dondentista, On behalf of the entire team here at the Hilton Garden Inn Jacksonville Florida/Airport, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time...

58 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (14)
Viewed
Room/Suite (8)
Viewed
Bathroom (3)
Viewed
Hotel & Grounds (1)
Viewed
Dining (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (10)
Viewed
Dining (3)
Viewed
Bathroom (1)
Viewed
Room/Suite (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
View from Room (1)
Viewed
Pool/Beach Area (4)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Jacksonville hotels
0.3 km away
Hampton Inn & Suites Jacksonville-Airport
2.8 km away
Doubletree by Hilton Hotel Jacksonville Airport
0.2 km away
Hyatt Place Jacksonville Airport
Hyatt Place Jacksonville Airport
#30 of 132 in Jacksonville
733 reviews
Show Prices
Show Prices
Show Prices
0.2 km away
Jacksonville Plaza Hotel & Suites
1.4 km away
Microtel Inn & Suites by Wyndham Jacksonville Airport
0.1 km away
Holiday Inn Express & Suites Jacksonville Airport
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Jacksonville Airport

Address: 13503 Ranch Road, Jacksonville, FL 32218
Region: United States > Florida > Jacksonville
Price Range: RM434 - RM841 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hilton Garden Inn Jacksonville Airport 2.5*
Number of rooms: 111
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Expedia, Hilton Hotels Direct and Priceline so you can book your Hilton Garden Inn Jacksonville Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Jacksonville Airport Hotel Jacksonville
Hilton Jacksonville
Jacksonville Hilton
Hotel Style:
#36 Business Hotel in Jacksonville
#38 Family Hotel in Jacksonville
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Jacksonville Airport staff and other travellers.
5 questions
Ask a question

See all questions (5)

Questions? Get answers from Hilton Garden Inn Jacksonville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool facing rooms are very nice. Request for one.”
 of 5 bubbles jaybaseball48, 19 Jan 2017 | Read review
“Any level is great”
 of 5 bubbles DINE0702, 18 Oct 2016 | Read review
“Looks like they are all great!”
 of 5 bubbles hawk1tdh, 28 Jul 2016 | Read review
“Awesome rooms and great pool”
 of 5 bubbles lornayvonne, 21 Jun 2016 | Read review
“Ask for a room on the fifth floor away from the elevator for the quietest stay.”
 of 5 bubbles Smiles4miles, 2 Jun 2016 | Read review
5 of 5