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Omni Jacksonville Hotel

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Omni Jacksonville Hotel
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1,646 Reviews from our TripAdvisor Community

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Showing 1,637: English reviews
Savannah, Georgia
Reviewed 1 week ago

The Jacksonville Omni is a great downtown option. I typically use it for business stays and the staff is always friendly and helpful. Parking and access is easy and reasonable. This week I was there the night of Art Walk which was nice to be able to do early in the evening -

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Helpful?
Thank 4georgiapeaches
Brooklyn, New York
Reviewed 2 weeks ago

Everything about the hotel was great and professional. I was annoyed that they do not provide complementary wifi, it must be purchased for either 9.99 or 14.99 depending on the speed that you want. Other than that, would recommmend the hotel.

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Thank 817dustinw
New York, United States
Reviewed 2 weeks ago

It was the first time my boyfriend and i visited Jacksonville and his first time seeing his favorite team the Jaguars play and at their home field, it was the last home game of the season. I at first chose this hotel because it is the hotel of the Jacksonville Jaguars. The staff was very inviting and the room was...

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Thank t0nyannn
Nashville, Tennessee
Reviewed 2 weeks ago

Do not recommend this hotel looks nice outsite is dirty inside, is expensive for the quality of rooms and service. We were cwlwbrating our daughters birthday but we got a bad time there + $25 breakfast

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Thank F4602VRjosec
Grand Rapids, Michigan
Reviewed 2 weeks ago via mobile

We stayed at The Omni in Jacksonville as we drove through on our way to Miami. The hotel was top-notch like you would expect from an Omni property. The rooms were clean and well-kept with a nice view and a great looking pool.

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Helpful?
Thank Jimm E
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

We are ecstatic to hear that your stay here was absolutely wonderful! We appreciate you taking the time to leave such a fantastic review. Our associates are dedicated to providing the best guest experience in the city and it is always encouraging to hear of our successes. We look forward to the opportunity to welcome you back to Omni Jacksonville...

Nicholasville, United States
Reviewed 2 weeks ago

The location is downtown and across the street to the Jacksonville Landing. The room was spacious and the king size bed was comfortable. The hotel needs to improve in the following areas: Information regarding what was in the room was non existent. Located in the furniture under the TV behind the doors was a coffee maker, safe, and mini bar...

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Helpful?
1Thank John B
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you John for your response in regards to your recent stay with us. We are disappointed to hear that you had a less than perfect experience. We are always looking for feedback on how we can improve our services. While your review is not what we'd like to see, it's through comments like yours that we can implement changes....

Snellville, Georgia
Reviewed 2 weeks ago

Nice stay within walking distance from the stadium. The downtown area leaves little to be desired, however; the hotel was nice. The breakfast buffet was adequate but the temperature could have been much warmer along with tender sausage. Coffee, juice and waiter were super.

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Helpful?
Thank Lorraine W
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

We appreciate your feedback on your recent stay at the Omni Jacksonville Lorraine. We are always in search of opportunities to make improvements and the feedback from our guests is a great way for us to pinpoint areas to focus on. Thank you for staying with us and we hope you will consider staying with us again.

Jacksonville, United States
Reviewed 2 weeks ago

The room's temperature control was not working, making the room extremely warm throughout the stay. The lighting in the room was very dim making it difficult for three adults to get ready for a wedding, and there is only one full length mirror in the room in a dark corner, making the mirror virtually useless. If you are using them...

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Helpful?
Thank W1063FFashleyc
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Please accept our apologies that your stay was less than perfect. We appreciate you bringing these issues to our attention as we are always looking for opportunities to improve and guest feedback such as yours is invaluable. We do hope that in the future you would consider giving us a second chance to provide you with the luxury stay that...

Tallahassee, Florida
Reviewed 2 weeks ago

Outstanding location and ambiance - part of wedding blocked rooms-good value for luxury-friendly staff. Did not use any facilities, so can not speak for that. Enjoyed the stay overall - very comfortable beds-loved the interior of all.

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Thank nicolegC7972OD
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for reviewing your stay with us. We are glad to see you were able to take advantage of our location in the heart of downtown. We thank you for your business and for your feedback on our staff. We hope to see you again soon!

The Villages, United States
Reviewed 2 weeks ago

I always stay at this hotel because it is across the street from the performance arts center. When I go to Jacksonville it is because there is a Jacksonville Symphony Pops concert that I am there to attend. This hotel is also one block from Jacksonville Landing and is located along the St. John's River. There are several restaurants in...

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Helpful?
Thank normajr2017
Mike I, Director of Sales at Omni Jacksonville Hotel, responded to this review

Thank you for taking the time to write a review on the Omni Jacksonville! We appreciate your feedback and compliment to our location. We look forward to welcoming you back to on your next trip to the Bold City.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Omni Jacksonville is centrally located in downtown convenient to leisure and business destinations. With many popular attractions like Times Union Center, Veteran's Memorial Arena, Jacksonville Landing, and Everbank Field within minutes of the hotel, guests can experience all the excitement that Jacksonville has to offer. Luxurious rooms include city and St. John's river views, custom bedding, with various upgrade options. Hotel amenities include a rooftop pool with stunning views of St. John's River, as well as a nicely appointed fitness facility. Newly renovated Juliette's Bistro and JBar will please your palate with fine exquisite cuisine, hand crafted cocktails, local brewed beer, and wines from around the globe. ... more   less 

Additional Information about Omni Jacksonville Hotel

Address: 245 Water St., Jacksonville, FL 32202
Region: United States > Florida > Jacksonville
Price Range: RM642 - RM1,016 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Jacksonville Hotel 4*
Number of rooms: 354
Reservation Options:
TripAdvisor is proud to partner with Expedia, Omni Hotels & Resorts, Booking.com, Hotels.com, Travelocity, Priceline and Jetsetter so you can book your Omni Jacksonville Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Hotel Jacksonville
Omni Jacksonville
Jacksonville Omni
Hotel Style:
#7 Romantic Hotel in Jacksonville
#13 Business Hotel in Jacksonville
#18 Family Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Omni Jacksonville Hotel staff and other travellers.
13 questions
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Beaufort, South Carolina
Texarkana, Texas
over a year ago
Chetopa, Kansas
5 months ago
Miami, Florida
Flagler Beach, Florida, United States
9 months ago

See all questions (13)

Questions? Get answers from Omni Jacksonville Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Riverview Room.”
 of 5 bubbles 848marysueh, 16 Jan 2017 | Read review
“Best view of St. John's river were on the left hallway (odd number rooms) /northeast side of the building.”
 of 5 bubbles I752RAjohnb, 2 Jan 2017 | Read review
“The Omni is the best choice in hotels. It is near The Landing on the river”
 of 5 bubbles BenFranklin33, 22 Dec 2016 | Read review
“higher floors facing the river offer stunning sunset views”
 of 5 bubbles mtsublueraider, 20 Dec 2016 | Read review
“Go with the river view room for great ambiance.”
 of 5 bubbles dough308, 12 Dec 2016 | Read review
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