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Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
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398 Reviews from our TripAdvisor Community

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Showing 394: English reviews
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Sterling, Virginia
Reviewed 6 days ago NEW

We stayed one night in January on our way to the Keys. When I booked it, I either missed the fact that the room does not have a fridge or a MW. As we were on a long drive, we needed both to store some food we had with us and to reheat things. As for staff, I found the...

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Helpful?
Thank Bill W
Chappaqua, New York
Reviewed 1 week ago

We stayed at this hotel on a trip driving I-95. We were able to check in early and we spent our afternoon relaxing at poolside. Very nice indoor/outdoor pool. We were outside at the pool for a couple of hours and never once heard an airplane! Even though it's an airport hotel, you wouldn't know it. The lobby and the...

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Thank Daniel C
North Little Rock, Arkansas
Reviewed 2 weeks ago via mobile

Not a bad place to sleep if you need to be close to JAX. Indoor/outdoor pool and atrium area is nice, quiet and doesn't smell like chlorine. Not much on the bar menu but decent. Rooms clean and quiet.

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Helpful?
Thank airzero
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review, We appreciate your business. We are working on revising the bar menu and we appreciate your comments. Mark Kane General Manager

St. Marys, Georgia
Reviewed 3 weeks ago via mobile

This is our second stay, first stay no words. Room was by the pool, bathroom and room itself was dirty. This time different room, much nicer until you leave anything with sugar out. Sugar ants invaded our donuts we got an hour before going to the movies. As their is no way to properly store food we figured donuts would...

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Helpful?
1Thank Hebberdawg
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks for taking the time to review the hotel. I apologize for the inconvenience this must have caused you. Our pest control company has been alerted as well as housekeeping to ensure this does not happen in the future. Thank you! Mark Kane General Manager

Palm Bay, Florida
Reviewed 4 weeks ago

Really enjoyed our stay at this hotel. The staff was amazing, very nice room for the money. The grounds were well kept and everything was very clean. Would definitely recommend this hotel. It also has a very convenient location, and easy access.

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Helpful?
Thank DreammakerTravels
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate you taking the time out of your busy schedule. Our location is great and the River city Marketplace offers over 100 shops and restaurants which is only minutes away. Hopefully you had a chance to visit and experience some fun. Again, thank you and we hope to see back soon! Mark Kane General...

Spartanburg, South Carolina
Reviewed 4 weeks ago via mobile

Great atmosphere-made you feel like you were on a beach. If you looked closely you could tell it was an older building but they disguise it well. Bar was great and their pool is inside and half outside. Can't beat the breakfast buffet so pay ahead when reserving for it. You can always pay the day of like we did....

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Helpful?
Thank daahern
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thanks your for taking the time to review our hotel. The hotel is 30 year old however we try to maintain the appearance and are continuously working to update. Thank you for your business and we hope to see you back in the near future. Mark Kane General Manager

West Palm Beach, Florida
Reviewed 19 March 2017 via mobile

First time staying at a Crown plaza. No Microwave or refrigerator in the rooms. The room wad nice, spacious and clean but house keeping was still cleaning rooms at 4:30. I will stay again if I get a better rate.

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Helpful?
Thank Gina051861
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Sorry for your disappointment that microwaves and refrigerators were not in our rooms. Our hotel is considered full service not limited service however these items are available for rent for a onetime fee of $10.00 each. Again, we appreciate your comments and hope that you will stay...

Orlando, Florida
Reviewed 18 March 2017 via mobile

Hotel room nice. Bath tub could be renovated updated. Sheets clean and room clean. Bed is a 6 out of 10 comfort level. I slept well in the bed but it is on the firm side and I prefer softer. Went to Savannah Bistro Restaurant in the hotel and was pleasantly surprised at how good and well priced the food...

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Helpful?
Thank stevewise12
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. I have shared your nice compliments with our Food & Beverage Managers as well as the Chef. Again thank you and we hope to see you back sometime in the near future. Mark Kane General Manager

Burke, VA
Reviewed 14 March 2017

I did an overnight stop here on the way south. They were very cordial and friendly. The place was clean as was the room. However, there was no refrigerator or microwave in the room. I expected a hotel with a name like the Crown Plaza to have a refrigerator and microwave in the room. Any other hotels I stay at...

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Helpful?
Thank neal4212
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to write your comments regarding your stay. Sorry for your disappointment that microwaves and refrigerators were not in our rooms. Our hotel is considered full service unlike limited service hotels that offer those, as well as free breakfast. These items are available for a onetime fee of $10.00 each as well as add on...

Orlando,FL
Reviewed 13 March 2017

A short business stay in Jacksonville, and our company prefers us to stay at IHG properties, so I have stayed at many Crowne Plaza's all over the US. This is a good location if you need to be close to the airport, just keep in mind that the Jax Airport is not close to ANYTHING else in Jacksonville. It's kind...

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Helpful?
Thank rosebrien
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. We appreciate your comments. Our location is great....Rivercity Marketplace offers over 100 shops and restaurants and is only minutes away and 15 minutes to downtown. Sorry for your disappointment that microwaves and refrigerators were not in our rooms. Our hotel is considered full service not limited service; however these items are available for a rental...

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: RM533 - RM788 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
12 questions
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North Platte, Nebraska
Fort Walton Beach, Florida
1 month ago
6 months ago
5 days ago
5 days ago

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would request a pool view room.”
DreammakerTravels, 21 Mar 2017 | Read review
“Before you check in make sure the room has a refrigerator”
neal4212, 13 Mar 2017 | Read review
“get a tower room, avoid outside entrances”
rosebrien, 12 Mar 2017 | Read review
“Stay in main hotel and not the second tower.”
Pat72012, 2 Feb 2017 | Read review
“my room was quiet on second floor.. I would rather have stayed ground level though.”
kevnles2010, 10 Nov 2016 | Read review
5 of 5