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This hotel has so many issues I will try to remember them all.
To begin the woman working the front desk on the 28th of December 2017 was one of the rudest individuals I’ve ever come across. I believe it would’ve physically pained her to...More
Thank Ricky W
Response from IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport HotelResponded yesterday
Hi Ricky W,
Thank you for your review and for staying with us. I’m very sorry to hear about your experience on your recent stay. I would like to address this with you further and have sent you a private message in an effort to...More
We arrived to Jacksonville with hurricane Irma approaching for a reunion. Nice hotel, comfortable bed, friendly staff - wish I would've remembered the lady's name at the front desk because she was awesome! Linda, a bartender in the lounge was great. Saw the manager/general manager...More
Thank Jennifer Y
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 3 October 2017
Thank you for your review. We are glad your reunion went off well even during a Hurricane. The staff worked hard that week and we are happy you were pleased with their service.
We appreciate your business and hope to see you guys back in...More
Found my room with framed paintings that were infested with bugs and stained with mold. Room smelled like cigarettes. Three obvious problems that were never attended to before this room was rented. Hope I don't need to stay here again any time soon.More
Response from IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport HotelResponded 3 weeks ago
Thank you for posting a candid feedback from your recent stay with us. I was concerned to see that you were not impressed with our property particularly due to the bugs, mold and the smell of cigarettes in your room. We always aim...More
The Crowne Plaza is a great place to stay if you have an early flight out of JAX. I always turn my rental car in the night before I fly. They pick me up at the airport after I turn the car in. You can...More
Checked in at 9PM after a long day full of travel and was given a room- when I walked in it was muggy and hot in the room- I tried to turn on the AC- but it would not kick on. I called the front...More
Thank Cassy O
Response from IHGService, Guest Relations Manager at Crowne Plaza Jacksonville Airport HotelResponded 25 November 2017
Dear Cassy O,
Thank you for choosing Crowne Plaza Jacksonville Airport/I-95n and for taking the time to provide feedback about your experience.
I would like to start by apologizing to you for not meeting your expectations regarding the service at our front desk, our air...More
US$110 - US$258 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Non-Smoking Rooms ,
Number of rooms
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