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Crowne Plaza Jacksonville Airport Hotel

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Crowne Plaza Jacksonville Airport Hotel
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395 Reviews from our TripAdvisor Community

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Showing 391: English reviews
Raleigh, North Carolina, United States
Reviewed 8 November 2016

This is my 3rd maybe 4th stay here. Can't say enough about their hospitality, staff, and cleanliness. Excellent (free)breakfast and other meals in their fine dining area. Beds super comfortable and ultra quiet rooms either inside or outside entrance. Cozy main lobby bar to sit and relax with 2.00 happy hours. Can't beat that, or their rates. Just a quick...

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Helpful?
Thank John K
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review the hotel. Our staff takes great pride in our hotel and I am glad you noticed. We do have a great happy hour Monday - Friday from 4:00pm to 7:00pm with some great specials. River City Marketplace is just minutes away with over 100 shops and restaurants. Glad you were able to...

Pembroke Pines, Florida
Reviewed 5 November 2016 via mobile

Wednesday 2 November 2016 The complimentary shuttle will pick you up from Jacksonville International Airport. The grande entrance welcomes you with 2 complimentary ice water dispensers, one is fruit-infused. Snacks & beverages are for purchase if you would like a quick snack; pay at reception. Ascending a small set of stairs are two separate lounge areas. First small set of...

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Helpful?
Thank aTheDoc
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Wow thank you for the step by step description of our hotel. You didn't miss a beat. We appreciate your wonderful compliments as well as your business. We hope you will visit again in the near future. Mark Kane General Manager

Orlando, Florida
Reviewed 4 November 2016

I can't remember the last time I had to sleep on plastic covered mattress. The plastic crunchy sound every time you turn around is what made this a really bad stay. Overall an older and worn facility. Computers did not work at check-in. Had to wait 3 hours to check in. No back up plan here. Staff was very dismissive...

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Helpful?
Thank Explore121
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. I would like to apologize on behalf of the entire hotel staff. We understand your disappointment and appreciate the inconvenience this must have caused you. I can promise you that the highest quality standards will be met in the future because protecting our reputation in the market is a key priority for us. Again, I...

Florida
Reviewed 4 November 2016

Just got back from a visit at the Crown Plaza, Jacksonville. I only stay there when I am in Jacksonville because of the staff. They are wonderful. They make you feel welcome. The location is great and convienent.

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Helpful?
Thank Scot1956
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful review. I will share this with our staff. We appreciate your business and look forward to your return. Mark Kane General Manager

Reviewed 3 November 2016 via mobile

Ok. Worse than my dorm bed twenty years ago. Huge property. Long walk to my room even though hotel parking lot was basically empty. Front desk staff was nice enough - when they weren't repeatedly on the phone. Crowne Plaza is a tired name and IHG clearly wants nothing to do with the brand. Just kill these properties off and...

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Helpful?
Thank Guy F
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time out of your busy schedule to rate our hotel. Our beds are one of the amenities that our guests always rave about so I am sorry you did not experience the same feeling. Again thank you for your time. Mark Kane General Manager

Reviewed 3 November 2016

food pricey, in event of hurricane, carpet wet as room was flooded when reported nothing still done, suitcase got wet count pack properly. room stank like a sewer, toilet not flushing properly. room not cleaned went two days with dirty towels etc, hurricane dint help but, used to bad weather here in Ireland. pool not available for 3 days slow...

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Helpful?
Thank David O
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

We do want to thank you for letting us know about your stay. We pride ourselves on exceptional service and amenities, so I do apologize that we did not deliver this time around. I understand you were here for a conference during Hurricane Matthew. Our hotel and many people in Jacksonville experienced damage and power outages. Our staff did their...

Atlanta, Georgia
Reviewed 29 October 2016

Me and Wife stayed at the Crowne Plaza prior to our cruise. I believe we received a very good rate for both the stay and we were able to leave our at the Hotel during and there was a shuttle provided to take us to and from the port all included in the price. Now to the Hotel. The stay...

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Helpful?
Thank Stac0622
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for taking the time to review our hotel. We appreciate the nice compliments and I will share them with our staff. Our location is perfect for guests leaving out on a cruise. We do offer cruise packages and it sounds like that's what you had. We hope you enjoyed your cruise and look forward to your next visit....

Jacksonville Beach, Florida
Reviewed 26 October 2016

If you are going to stay here because you want a Crown Plaza experience, don't. We did and regret it. Had a bad feeling when we saw the sign, a torn and flapping in the wind CP banner over an old Holiday Inn sign. Went downhill from there. The poorly trained clerk had trouble checking us in, while a super...

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1Thank jax848
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your review. Can you please tell me when you stayed with us? We recently went through Hurricane Matthew which caused much damage to our hotel. We have had issues with our phones and magnetic locks. If you were here during or after the storm we are in the process of restoring the hotel and we were short...

Charleston, South Carolina
Reviewed 24 October 2016

Very convenient location.Lobby, overall appearance and cleanliness top notch. Every employee we came across was very helpful and friendly. So nice staying at a place that thrives on cleanliness. Will definitely stay again.

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Thank Packers4me
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you so much, we appreciate your nice comments. We look forward to welcoming you back on your next visit. Mark Kane General Manager

Jacksonville, FL
Reviewed 12 October 2016

I am compelled to write a review about Crown Plaza airport because they were truly wonderful. I booked this room when I saw Hurricane Matthew in the Atlantic. I was worried about them holding the room since I knew people were desperate to get rooms out of town. I was also worried about our pets, electricity and numerous other issues....

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Helpful?
Thank Travelingmomof2boys
CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport Hotel, responded to this review

Thank you for your wonderful review of the hotel. It was very challenging and our staff did a fantastic job as you mentioned. They all stepped up and pulled together in an unfortunate situation. Kim has worked with us for over 16 years as many of our staff members. We are fortunate to have her as a part of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Jacksonville Airport Hotel (formerly Holiday Inn) is located minutes from the Jacksonville International Airport (JAX) and the Carnival Cruise Lines terminal at JAXPORT. We are just a short drive from Downtown Jacksonville (via I-95) and the area’s finest beaches and golf courses.Regardless of whether you are traveling to Jacksonville, Florida for business or pleasure, the Crowne Plaza Jacksonville Airport Hotel has plenty of luxurious rooms available allowing you to relax and enjoy your stay. ... more   less 

Additional Information about Crowne Plaza Jacksonville Airport Hotel

Address: 14670 Duval Road, Jacksonville, FL 32218-2460
Region: United States > Florida > Jacksonville
Price Range: RM523 - RM802 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Jacksonville Airport Hotel 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Holiday Inn Jacksonville
Jacksonville Holiday Inn
Hotel Style:
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Jacksonville Airport Hotel staff and other travellers.
10 questions
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North Platte, Nebraska
Fort Walton Beach, Florida
17 days ago
4 months ago
Regina, Canada
over a year ago

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Questions? Get answers from Crowne Plaza Jacksonville Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would request a pool view room.”
 of 5 bubbles DreammakerTravels, 21 Mar 2017 | Read review
“Before you check in make sure the room has a refrigerator”
 of 5 bubbles neal4212, 13 Mar 2017 | Read review
“get a tower room, avoid outside entrances”
 of 5 bubbles rosebrien, 12 Mar 2017 | Read review
“Stay in main hotel and not the second tower.”
 of 5 bubbles Pat72012, 2 Feb 2017 | Read review
“my room was quiet on second floor.. I would rather have stayed ground level though.”
 of 5 bubbles kevnles2010, 10 Nov 2016 | Read review
5 of 5