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Crowne Plaza Jacksonville Airport Hotel

428 reviews
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Traveller (103)
Room & Suite (58)
Dining (10)
Overview
  • Excellent48%
  • Very good27%
  • Average14%
  • Poor7%
  • Terrible4%
Travellers talk about
“front desk”(68 reviews)
“beautiful lobby”(6 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Crowne Plaza Jacksonville Airport Hotel
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (428)Write a Review
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All reviewsindoor outdoor poolfront deskbeautiful lobbyjacksonville airportholiday innnice hotelbreakfast buffetwaffle houseshuttle servicegreat place to staybusiness tripcoffee makerconvenient locationreunioncruiseconferenceinterstate
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71 - 75 of 424 reviews
Reviewed 29 August 2016

Upon arrival and check-in I was impressed with the appearance of the lobby and friendly staff. However when I checked in and went to my room I noticed a small issue with my room and the staff immediately switched me to another room with a...More

Thank SignatureCruise_Trvl
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 16 September 2016

Thank you so much for taking the time to rate our hotel. Our staff at the hotel takes great pride in our facility and we are glad that you recognize their efforts. Again, thank you and we hope to see you guys back soon! Mark...More

Reviewed 7 August 2016

My hotel room was clean and nice but the hotel has an old feel. They have a indoor/outdoor pool in lobby which contributes to retro feel. Breakfast was offered with my room which was very good. The pancakes were awesome!!! You have to pay for...More

Thank okarr
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 8 August 2016

Thank you for your review. The hotel was built in 1982 and we completed a $12 million dollar renovation six years ago and plan on some updates in the near future. We always strive to provide a wonderful experience, great service and a welcoming environment...More

Reviewed 26 July 2016

I came in for a 3 day business trip. The good - the lobby is very nice. The internet cafe is convenient. My room specifically wasn't bad it was mostly clean. They have a lot of meeting room space but none of it was being...More

2  Thank diane16523
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 26 July 2016

Thank you for your review. I am sorry to hear about your experience and I would like to address a few items that you mentioned: The meeting room was only $388.41 for two day which normally would have been $906.29. Our hotel offers FREE wireless...More

Reviewed 11 July 2016 via mobile

I actually really enjoyed the hotel love the room, The bed was very very comfortable, and I like the lobby set up I thought it was kind of pricey for the lobster ravioli I made the order and took it back to my room only...More

Thank Steve W
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 12 July 2016

Thank you for your review. We appreciate the nice comments about the hotel. We apologize for your disappointment with the quantity of raviolis. I will share your concerns with our Chef. Hopefully they were enjoyable. Again thank you and we hope to see you back...More

Reviewed 2 July 2016 via mobile

From the moment my family walked in. We were not treated as guests. We were treated as the staff could not be bothered in assisting us. My husband travels a lot for work. The pay off is he is a spire elite member. We go...More

1  Thank Stacey C
Response from CrownePlazaJAX, General Manager at Crowne Plaza Jacksonville Airport HotelResponded 5 July 2016

There is no question that the service did not meet the very high standards our customers have come to expect and should continue to demand. In our effort to improve the overall quality of our service, I have met with the immediate department heads and...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Outdoor pool
Tennis Court
Details
Price range
US$108 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$108 - US$177 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Business Hotel in Jacksonville
#18 Romantic Hotel in Jacksonville
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (103)
Room & Suite (58)
Dining (10)
Pool & Beach (7)
Business Centre & Event Rooms (9)
Questions & Answers
Ask a question
Shelby P
24 January 2018|
AnswerShow all 2 answers
Response from sdkoehler | Reviewed this property |
Yes there is.
0
Votes
Nikki R
13 November 2017|
AnswerShow all 2 answers
Response from Harry V | Reviewed this property |
Sorry I do not know. It is a combo indoor/outdoor pool
0
Votes
Pablo S
18 April 2017|
AnswerShow all 4 answers
Response from bilboleo1 | Reviewed this property |
Yes, though you should definitely call ahead of time to make sure it is running and available for your time frame of need. I called the hotel directly when at the airport and the van arrived about 15 minutes later outside my... More
0
Votes
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Room Tips
"Join the hotel loyalty program as every hotels layout is different and ask ahead of arrival time."
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"All rooms are quiet, both towers."
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"ask for an internal room, as opposed to an external room. The external room was very crowded."
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"Higher floors are executive level and require key card access."
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