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Red Roof Inn Jacksonville - Cruise Port

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Traveller (70)
Room & Suite (42)
Bathroom (11)

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About

#2 of 21 motels in Jacksonville
Location
Cleanliness
Service
Value
Red Roof Inn Jacksonville - Cruise Port is one of the best non-smoking budget hotels in Jacksonville, FL that is right off of I-95 with easy access to I-295. We are also near the JAXPORT Cruise Terminal, Jacksonville International Airport (JAX), the Museum of Contemporary Art Jacksonville, the Prime Osborn III Convention Center, River City Marketplace, Jacksonville Zoo and Gardens, TIAA Bank Field, Jacksonville University, Florida State College at Jacksonville, the University of North Florida, Florida Community College, the Jacksonville Fairgrounds, Florida Air National Guard, Blount Island Command and Naval Air Station Jacksonville. We offer our guests free Wi-Fi and an expanded cable package. Red Roof Inn Jacksonville - Cruise Port is a pet-friendly hotel.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Vending machine
Kids stay free
Non-smoking hotel
24-hour check-in
24-hour front desk
Wifi
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Room features
Air conditioning
Housekeeping
Telephone
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Budget
Languages Spoken
English

Location

10901 Harts Rd, Jacksonville, FL 32218-3889
Red Roof Inn Jacksonville - Cruise Port
131Reviews1Q+A20Room tips
Traveller rating
  • 64
  • 8
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  • 9
  • 42
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Megan H wrote a review Dec 2023
1 contribution
Stay far away!!! We left without staying. My husband had already paid and they refused a refund so we just lost the money. I called and made a police report. Extremely scary experience. Personally witnessed 2 drug deals while waiting in the parking lot, could not get to the door due to too many people loitering. Extreme smell of weed all over the property. I didn’t fit in with the crowd, and that was pointed out by someone there, then I was pointed at by everyone loitering. It was then that I looked around and realized there was someone in nearly every vehicle around me just sitting there, watching me. I immediately called my husband back out and we left. No idea what was going on, but very scary. I now see this (perhaps the same crowd?) is a regular issue.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison Velian, Marketing at Red Roof Inn Jacksonville - Cruise Port
Responded 27 Dec 2023
Dear Megan, We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Thank you for sharing your concerns and our team at Red Roof wish you all the best in your future travels. Sincerely, Linton Red Roof Management Rediresponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marcia L wrote a review Aug 2023
Forsyth, Georgia122 contributions42 helpful votes
The only thing missing was yellow crime tape! Numerous men loitering inside and outside some without shirts, most with pants hanging below their buttocks. One man was smoking in the hallway. Left without staying.
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Date of stay: August 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Jacksonville - Cruise Port
Responded 29 Aug 2023
Dear Valued Guest, Thank you for taking the time to tell us about your stay at the Red Roof Inn Jacksonville - Cruise Port. I'm sorry to see that your stay was less than satisfactory due to the environment. We will take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. We wish you all the best in your future travels. Sincerely, Abigail RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jasmine T wrote a review Jul 2023
Miami, Florida1 contribution
Stayed here other night with my children and overheard a lady complain about my kids crying. I have a newborn and just my son was crying was rude and insensitive. I travel with my kids all the time. The staff here is great. Don’t have nothing negative to say. Yes the hallways need to be clean better, housekeeping needs to clean a little bit better. I ask for clean linen and the gentleman just looked at me like I said something foreign. Went downstairs later that night and ask the night clerk for clean linen and she gave me clean linen and even put them on the bed for me. I can’t remember her name but she works at night. I offer her a tip and she refused but ask for review. This is for her and the other lady that work in the morning. They have done a great job.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip: Make sure it’s family friendly. Considering the single people don’t like kids.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Jacksonville - Cruise Port
Responded 26 Jul 2023
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN JACKSONVILLE - CRUISE PORT. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our great staff. However, it's truly disheartening to see you highlight that you were disappointed with the cleanliness of the hallways, not receiving the clean linens and the other issues you listed which hindered your stay . Nevertheless, I am so glad we earned your 5/5 score. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. Sincerely, Sashauna Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Adreyenne H wrote a review May 2023
1 contribution
What kind of establishment well known as red roof inn allowed a security to harass and called me and my nephews the n-word. And the man who also worked that Saturday night also refer to us a n-word. Security told us we had to leave we roof doesn’t allowed visitors and had the nerve to call us n-word. That discrimination at its finest. No human being should be talked to or feel less of a person in this day and age. I will not stop until justice is prevail.
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Date of stay: May 2023
Value
Location
Service
Room Tip: Don’t stay here if you’re African American. Apprently they allowed the white security and...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Jacksonville - Cruise Port
Responded 30 May 2023
Dear Adreyenne, We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Sashauna Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Demo T wrote a review May 2023
1 contribution
I had a great stay at the red roof with ms.Alex she does her job very well and makes my stay feel very comfortable me bd my husbad had a great stay and love the view of the hotel she talk to the customers with much respect
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from RediResponse Specialist, Marketing at Red Roof Inn Jacksonville - Cruise Port
Responded 23 May 2023
Dear Valued Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN JACKSONVILLE - CRUISE PORT. It's great to hear that you found our staff to be very professional and hospitable. I will make sure to share your comments with the rest of our team. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Antonio, Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Odyssey63339899291 wrote a review Feb 2023
1 contribution
NOT PART OF CARNIVAL CRUISE PORT!!! I will never stay at any Red Roof Inn (anywhere ) because of this horrible place. It was dirty, smelled of Marijuana and people yelled in the hallways all night and people on the top floor moved furniture all night. We couldn’t sleep and honestly was too afraid too. We were to afraid to leave after dark so we hunkered down and stayed through the night. While checking out the attendant didn’t ask how our stay was. (Probably saw the look on our faces) To be honest I would not have told her the truth because of the crew that was outside rolling joints and loitering. I will never ever recommend this place to anyone!!!
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Date of stay: February 2023
Value
Location
Service
Room Tip: DONT STAY HERE!!! Horrible hotel not part of Carnival Cruise Line!!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Madison Velian, Marketing at Red Roof Inn Jacksonville - Cruise Port
Responded 9 Sept 2023
Dear Valued Guest, We are sorry to hear your recent experience at the RED ROOF INN JACKSONVILLE - CRUISE PORT did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely, Sashauna Red Roof Management RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leah B wrote a review Feb 2023
1 contribution
I had the best experience from the time I checked in with Alex at the front desk, she was very helpful with my needs and very knowledgeable about local vendors. I have a pet so they are great with having pets. The room was clean and comfortable had a desk and plenty of room. I will definitely be back soon.
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Date of stay: February 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Redi Response, Marketing at Red Roof Inn Jacksonville - Cruise Port
Responded 18 Feb 2023
Hello Leah, Thank you for taking a moment to share your feedback regarding your recent visit at the RED ROOF INN JACKSONVILLE - CRUISE PORT. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It is so rewarding to read that you enjoyed the cleanliness and comfortability of your room. It's great to hear that you were warm welcomed by the friendliness of our front desk staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you and your fur baby under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Becky T wrote a review Oct 2022
Elizabethtown, United States4 contributions4 helpful votes
I am confused about the differing reviews on this with people either rating this as the very best or the very worst with no middle of the road reviews. We arrived after dark and the parking lot made us nervous because people were mulling around like they had no place to go. The lady who checked us in was very nice and I thought maybe the hotel was just old. We went to the door next to the office to go to our rooms and there was trash on the steps along with radios and cigarettes like people were hanging out in the hallways. Just wanted to get to our room. Entered the room and it smelled bad. Starting with bathroom, there was a wad of hair in the unflushed toilet???? The towels and washcloths looked as though they had not been washed but just re-folded. The floor was dirty and the sheets were stained. There was even graffiti on the walls where someone had written their name. It was late and we had nowhere else to go. We slept fully clothed on top of the blanket. There was mold in the room along with the lamp being rusty. If I was not with my husband I would have been very afraid.
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Date of stay: October 2022
Value
Service
Sleep Quality
Room Tip: No, just don't do it!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from D Smith, General Manager at Red Roof Inn Jacksonville - Cruise Port
Responded 12 Oct 2022
Hello rebeccatp8840pc, I am so sorry to hear of these details regarding your possible stay at RED ROOF INN-JACKSONVILLE CRUISE PORT. Unfortunately, there is no record of a complaint of this nature being made with the front desk. We routinely do courtesy checks with our guests and note any issues that they may have so that we can fully accommodate them during their stay. I hope that in the future you will offer us an opportunity to leave a better impression than the one you have described.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shonda C wrote a review Aug 2022
1 contribution
Hotel has roaches, i was put in a room different from what i booked online, yesterday the front desk tried to charge me a different rate than I’d been paying per th reservation is been reserving all week. Stating I’m in an upgraded room but i didn’t put myself in the room and y’all been honoring my reservation prices. 8/3/2022 rate was $53 online and i was charged a different rate. This hotel has roaches really bad in the upgraded rooms AC unit fall apart . Room flooded no accommodations for the guests who had water in their rooms. I won’t stay here again.
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Date of stay: August 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from D Smith, General Manager at Red Roof Inn Jacksonville - Cruise Port
Responded 12 Oct 2022
Greetings Shondac653, I am so sorry to hear that you were not satisfied with your stay. I reviewed your stay record and per those records it shows that you stayed with us for 10 days from 7/26-8/4 in the same unit without complaint. There was never a reservation made for your unit honoring a rate of $53. Your rate during your stay was a deeply discounted rate reserved only for Redirewards members. This rate does fluctuate; however, it remains a deeply discounted rate. During your stay, your rate only slightly went up on the Saturday night and Sunday night of your stay. I see that you booked all of your reservations with a reservation agent over the phone or using your application. When using those booking methods, you are advised of the rate prior to completing the booking. None of your reservations were booked at the front desk of the property so we had no control over the rate that you were quoted and what you subsequently paid. Per our record, your room was not affected by the unexpected flooding in the lower level of the building. Guests who were affected were immediately provided with varying accommodations. We always strive to provide the best lodging experience that we are able to, and I am saddened to see that you left unhappy.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Antonio Young wrote a review Jul 2022
1 contribution
Great stay customer service was excellent front desk help is phenomenal and very courteous I will be staying again and it was very affordable one of the best stays I've had at red roof in Jacksonville Florida
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from D Smith, General Manager at Red Roof Inn Jacksonville - Cruise Port
Responded 27 Jul 2022
Greetings Young28208, We are so happy that you enjoyed your stay at Red Roof Inn Jacksonville Cruise Port. We pride ourselves on providing optimal customer service and the very best lodging experience. We appreciate your favorable feedback and are glad that we met your expectations. We cannot wait to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 382 - RM 453 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best value hotel jacksonville
FORMERLY KNOWN AS
Red Roof Inn Jacksonville North
LOCATION
United StatesFloridaJacksonville
NUMBER OF ROOMS
57
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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RED ROOF INN JACKSONVILLE - CRUISE PORT: UPDATED 2023 Motel Reviews, Price Comparison and 102 Photos (FL) - Tripadvisor

Frequently Asked Questions about Red Roof Inn Jacksonville - Cruise Port
What are some of the property amenities at Red Roof Inn Jacksonville - Cruise Port?
Some of the more popular amenities offered include free wifi, free parking, and reduced mobility rooms.
Is parking available at Red Roof Inn Jacksonville - Cruise Port?
Yes, free parking is available to guests.
What are some restaurants close to Red Roof Inn Jacksonville - Cruise Port?
Conveniently located restaurants include Ship 2 Shore Seafood & Steaks, Mr Snappers Fish Chicken and Shrimp Dunn Ave, and Chan's Chinese Restaurant.
Are there any historical sites close to Red Roof Inn Jacksonville - Cruise Port?
Many travellers enjoy visiting James P. Small Park (9.7 km) and Rtv Outdoors (11.6 km).
Is Red Roof Inn Jacksonville - Cruise Port accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.