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Hilton Savannah Desoto

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1,994 Reviews from our TripAdvisor Community

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Showing 1,967: English reviews
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Reviewed 2 days ago NEW

We booked our hotel through Expedia and upon arrival found out that the room with a balcony I booked was actually just a room. Expedia detailed my room as definitely having a balcony. Naturally, we were a little bummed- we were there to celebrate my 30th birthday and wanted it to be special. We patiently waited and Ms. Geri did...

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Helpful?
Thank Stephanie P
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Stephanie, We are so delighted you chose us for your birthday and had a great time being our guest! Feedback such as yours inspires and motivates our team to continue delivering exceptional service, and I will be sure to share your compliments with my entire team, especially with Geri. We look forward to our next opportunity to make your...

Bluffton, South Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

We enjoyed a long weekend with friends for the savannah Music Festival. The Desoto was the perfect place to stay - corner rooms with a great balcony were clean and spacious. The bed was really comfortable. Our rooms were recently renovated - very nice. The only suggestion we have would be to add a shelf in the walk-in shower for...

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Helpful?
Thank csr944
About Hotel's Favourite Review
00gc, Manager at Hilton Savannah Desoto, responded to this review

It was our pleasure hosting you and your friends at Hilton Savannah Desoto while attending an event. We are delighted to learn that you were not only overwhelmed with our outstanding hospitality and convenient location but also with your well-appointed room. We also appreciate your suggestion and have taken a note of it. Thanks for being our guest, and we...

Fayetteville, Georgia
Reviewed 3 days ago NEW

Do NOT book till renovations are complete end other the summer 2017. The pool is under renovations and we did not know this when we booked. The bar is under renovations which we did not know. Th restaurant takes forever and is way overprices. We even had a plastic piece in our mac and cheese and no manager came out...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Q3208TCchristopherp
00gc, General Manager at Hilton Savannah Desoto, responded to this review

Dear Christopher, We are disappointed to see your feedback and hope you will accept our apologies for the problems you experienced. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I assure you that the frustrations you experienced are not acceptable, neither are they normal at our hotel, and measures are being taken...

Winchester, United States
Reviewed 3 days ago NEW

This place is conveniently located, has rooms with amazing views, several restaurants within walking distance, a variety of green space options to enjoy, and the best staff a traveler could ask for. Once you stay here, you will never stay at a different hotel in this area.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank A5201JPchristinac
00gc, Manager at Hilton Savannah Desoto, responded to this review

Thank you for being our guest at Hilton Savannah Desoto. We are delighted to know our location close to various attraction worked well for your needs and that you were impressed with the service provided by our staff. I will be sure to share your compliments with my entire team. We appreciate your business and look forward to seeing you...

Reviewed 4 days ago NEW

Rooms were hot, AC not controllable, pool closed, under renovation but this was not shared prior to booking. Food was excellent, conference facilities average, good location. Many unhappy guests due to closure of pool around spring break; many families brought their kids and no pool.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank ajatl
00gc, Managing Director at Hilton Savannah Desoto, responded to this review

Thank you for staying with us. Please accept our apologies for not meeting your expectations, or ours. We are committed to delivering outstanding service, so we are sorry this was not your experience. Your feedback has been shared with our team, and we hope to have another chance to earn your confidence when you return to the area. Jeffrey Kmiec...

Chickamauga
Reviewed 6 days ago NEW

Service was terrific and the hotel has been updated since my last stay and was clean. The rooms only lacked having a microwave and a refrigerator. There was a large Fraternity Formal taking place and you did not know they were there unless you saw the guys in tuxes and the girls in gowns and there was a large women's...

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Helpful?
Thank bospe394
00gc, Manager at Hilton Savannah Desoto, responded to this review

Thank you for reviewing your yet another stay at Hilton Savannah Desoto. We are happy that you liked our updated property and courteous service. It was our pleasure serving you, and we look forward to seeing you here again in the future! Jeffrey Kmiec Managing Director

Clovis, California
Reviewed 1 week ago via mobile

Lovely place, great service & very clean & quiet. Good food at hotel . One staff member Toni helped me a lot mailing some boxes home. Good location & was very accommodating for a large group of 35. Luggage put in room ready for us.

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Helpful?
Thank Lbacome
00gc, Manager at Hilton Savannah Desoto, responded to this review

Thank you for being our guest at Hilton Savannah Desoto and for sharing your five-star review. We are so delighted to read that you loved our well-kept property and convenient location which was perfect for your needs. We also appreciate you recognizing our courteous associates and will be sure to share your compliments with them, especially with Toni. It was...

Georgetown, Texas
Reviewed 1 week ago

We were in town celebrating our anniversary and did not want to spend a lot of time in our car to get around and see the sights. This hotel was perfect for us to get to all the historical sites either walking or by trolley. The employees were very nice and accommodating whenever we needed anything. It was worth our...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Audrey A
00gc, Manager at Hilton Savannah Desoto, responded to this review

Audrey, thank you for staying with us at Hilton Savannah Desoto while celebrating your anniversary. It is great to read you loved our convenient location and that you were impressed with our helpful associates. It was our pleasure serving you, and we hope you will stay with us every time you return to Savannah! Jeffrey Kmiec Managing Director

San Diego, California
Reviewed 1 week ago

We have visited Savannah more than a dozen times and stayed at various B&Bs and hotels. We wanted to try this one because many evenings we have found ourselves on or passing Liberty Street and thinking, "Wow, what a convenient location!" Well, after staying there, that is all it has going for it. The rooms are horrible: ours was the...

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Helpful?
Thank Vanessa_SD
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Vanessa_SD, thank you for your recent stay and for taking the time to share your comments. It is very important for us to receive feedback as it helps us see where we need to improve our services. Your observations have been shared with our team, and measures will be taken to improve moving forward. Thank you again for taking...

Warren, United States
Reviewed 1 week ago

Be sure that the hotel amenities are open and available, you should be good soon, the renovations should be completed. Call ahead to be sure your room will be ready otherwise be prepared to leave your luggage with the bellman.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank B9251AWanthonyd
00gc, Manager at Hilton Savannah Desoto, responded to this review

B9251AWanthonyd, thank you for choosing to stay with us and for taking the time to write a review. We hope you will accept our apologies for your delayed check-in experience. We never want our guests to be inconvenienced in any way, and steps are being taken to keep this from happening again. It was our pleasure serving you, and we...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the Historic District. When you stay at the Hilton Savannah Desoto, you're within walking distance of so many famous attractions including Riverfront Plaza, River Street and City Market. You'll love the view over beautiful Madison Square from our rooftop pool and patio. Dine in the DeSoto Grille, serving southern cuisine with an inventive flair. Our meeting and event space features panoramic views of the city, perfect for any meeting or wedding reception. ... more   less 

Additional Information about Hilton Savannah Desoto

Address: 15 E Liberty St, Savannah, GA 31401-3920
Region: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Price Range: RM859 - RM1,497 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Savannah Desoto 3.5*
Number of rooms: 246
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Hotwire, Orbitz, Priceline, Travelocity, Hotels.com, Cancelon, TripOnline SA and getaroom.com so you can book your Hilton Savannah Desoto reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Savannah Desoto Hotel Savannah
Hilton Hotel Savannah Desoto
Hilton Desoto Savannah
Savannah Hilton
Hotel Style:
#22 Business Hotel in Savannah
#31 Romantic Hotel in Savannah
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Savannah Desoto staff and other travellers.
12 questions
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over a year ago
Dallas, Texas
9 months ago
Seaford, Delaware
over a year ago
Saint Simons Island, Georgia
3 months ago

See all questions (12)

Questions? Get answers from Hilton Savannah Desoto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“amazing view from the panoramic windows facing downtown”
stephaniepK9817VT, 23 Apr 2017 | Read review
“River side on the upper floors”
bospe394, 19 Apr 2017 | Read review
“Corner rooms overlooking Drayton are great”
csr944, 10 Apr 2017 | Read review
“we were in room 1213 great view of the church and city”
F6392MRstephanieb, 3 Apr 2017 | Read review
“Stay somewhere else”
rbeelerm, 2 Apr 2017 | Read review
5 of 5