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Hilton Savannah Desoto

Booking.comUS$165*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
US$165*
US$165*
US$165*
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Hilton Savannah Desoto
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2,022 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Savannah Desoto
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Showing 1,995: English reviews
Herndon, Virginia
Reviewed 2 weeks ago via mobile

I don't think I've ever stayed at a place that was so undeserving of the name "Hilton". They thought it would be a great idea to renovate all the amenities at the same time. They of course still took reservations and charged the full rate. We had room service once during our 4 day stay. We had to call the...

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Helpful?
Thank Nicholas R
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Nicholas, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for...

Atlanta, GA
Reviewed 2 weeks ago

New ownership takes over in late summer and perhaps the staff has been told they don't have jobs under the new management as they weren't at all helpful. The construction was loud and disruptive to the meeting that I was attending. The lunches at the conference bordered on inedible.

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Helpful?
Thank GOGATraveler
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear GOGATraveler, thank you for staying at our hotel for the conference and for sharing about your experience. We are sorry for our lack of responsiveness, and willingness to help. The service you described is not typical, and steps have been taken to address the issue and our staff has been reminded of the level of hospitality they should be...

Cumming, Georgia
Reviewed 2 weeks ago

Avoid the Hilton Desoto. Lack of service and multiple excuses given will mean we will not return. Housekeeping called repeatedly. Told they were under renovation. Then only book what you can effectively serve!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Joliene P
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Joliene P, thank you for staying with us and for sharing your concerns. Please accept our apologies for not meeting your expectations. We are committed to delivering outstanding service, so we are sorry this was not your experience. Your feedback has been shared with our team, and we invite you back so we can have the opportunity to earn...

Savannah, Georgia
Reviewed 2 weeks ago

Good location but weak parking services. You don't have a self parking option. It can take a long time to get your key back even if you are just temporarily parking in the check in area. In the past they allowed self parking which was much more convenient and did not require the extra expense of tipping

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Conner3
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear Conner3, thank you for taking the time to share your feedback and for being our guest. We are glad our location met your travel needs, however we are sorry our valet parking was an inconvenience for you. We appreciate knowing how we can improve, and we look forward to welcoming you the next time you visit Savannah. Jeffrey Kmiec...

Savannah, Georgia
Reviewed 2 weeks ago

This property is leaving the Hilton chain this summer. It is a nice older hotel that is getting renovated for its new debut. Rating will improve once construction is completed and all services are offered once again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank J4298IVrichardf
00gc, Manager at Hilton Savannah Desoto, responded to this review

Thank you for staying with us. Please accept our apologies for not meeting your expectations. We are committed to delivering outstanding service, so we are sorry this was not your experience. Your feedback has been shared with our team, and we hope to have another chance to earn your confidence when you return to the area. Jeffrey Kmiec Managing Director

Huntington, Indiana
Reviewed 2 weeks ago

I was most impressed with the staff at the this beautiful hotel. Our rooms were comfortable and the location was perfect! Smack dab in the middle of the historic district, just off of Bull Street, we walked everywhere and felt safe. I specifically asked what areas we might want to avoid after dark and they were quick to help with...

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Helpful?
Thank Lori C
00gc, Manager at Hilton Savannah Desoto, responded to this review

Lori, thank you for reviewing your stay at Hilton Savannah Desoto. Guests love that we are conveniently located to everything Savannah has to offer, and we are glad you agree with that. My team will be pleased to know they had a role in making your stay with us a memorable one. But, we are sorry for any inconvenience you...

Atlanta
Reviewed 3 weeks ago via mobile

I will start by saying that in this hotel's defense, there are signs prominently displayed in the lobby that it is about to undergo a major renovation and to that I would say, just in time. The DeSoto Hilton is centrally located on East Liberty Street, away from the action of River Street but still an easy walk to that...

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Helpful?
Thank 3girlsmom
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear 3girlsmom, thank you for staying with us and for taking time out of your day to share feedback. We know traveling is not always easy, and we are sorry we failed to make you as comfortable as possible. Your comments were shared with our team in an effort to address some of the details missed throughout your visit. We...

Reviewed 3 weeks ago

This beautiful old property is wonderfully located. Our room was well restored in a very creative manner. The use of the existing footprint of the bathroom and updating it to contemporary standards was impressive. The staff was great and the room was extremely well cleaned and maintained. Unfortunately, the attention to HVAC is missing. Our stay in this beautiful property...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 34caryw
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear 34caryw, thank you for staying with us and for the review. While we are pleased overall you had a great visit. We do apologize it was tainted by a problem with the HVAC in your guest room. Thank you for letting us know and engineering is taking a closer look to make any necessary repairs. We are sorry for...

Atlanta
Reviewed 3 weeks ago

I asked 2 different individuals about the status of the pool when making reservations. Both said they had no reason to think the pool was closed. I decided to call the hotel directly and the person said we could go to the pool but no water was in it. There would be not water until the end of May. Just...

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Helpful?
Thank cboogles
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear cboogles, thank you for taking the time rate your experience. We are sorry for the disappointment that the pool is not yet open. We made sure our website reflects the correct information. Our pool opens Memorial Day weekend. We hope to have you visit with us soon so you can enjoy the wonderful pool area that we do offer...

Covington, Louisiana
Reviewed 3 weeks ago

Beautiful, small room, no coffee, microwave, fridge or coffee. No free Wifi. Very central location, lovely staff, except I left my phone charger in the room, called that night, left msg with housekeeping, never heard back.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank sjtimmons
00gc, Manager at Hilton Savannah Desoto, responded to this review

Dear sjtimmons, thank you for taking the time to share your concerns and for being our guest. We are so sorry for the missing personal item and that our staff has yet to respond or take action to return it to you. We will work hard to find the charger and get it back to you. We never want a...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the heart of the Historic District. When you stay at the Hilton Savannah Desoto, you're within walking distance of so many famous attractions including Riverfront Plaza, River Street and City Market. You'll love the view over beautiful Madison Square from our rooftop pool and patio. Dine in the DeSoto Grille, serving southern cuisine with an inventive flair. Our meeting and event space features panoramic views of the city, perfect for any meeting or wedding reception. ... more   less 

Additional Information about Hilton Savannah Desoto

Address: 15 E Liberty St, Savannah, GA 31401-3920
Region: United States > Georgia > Georgia Coast > Savannah > Downtown , Historic District - North
Price Range: RM804 - RM1,316 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Savannah Desoto 3.5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Hilton Savannah Desoto Hotel Savannah
Hilton Hotel Savannah Desoto
Hilton Desoto Savannah
Savannah Hilton
Hotel Style:
#22 Business Hotel in Savannah
#31 Romantic Hotel in Savannah
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Savannah Desoto staff and other travellers.
12 questions
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over a year ago
Dallas, Texas
10 months ago
Seaford, Delaware
over a year ago
Saint Simons Island, Georgia
4 months ago

See all questions (12)

Questions? Get answers from Hilton Savannah Desoto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Upgrade to the corner room.”
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“Avoid this property - stay at the Doubletree.”
cbadoug, 30 Apr 2017 | Read review
5 of 5
Booking.com
US$165* /night
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Hilton.comUS$165
Expedia.comUS$165
Orbitz.comUS$165
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Prices are for 1 room, 2 adults
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