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Holiday Inn Express Fort Smith

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121 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Allentown, Pennsylvania
Reviewed 2 weeks ago

I reviewed this property on there web site and ask to be contacted by a manager and never was so I will post to this site. I stayed here for business and my first impressions were it was a normal holiday inn express that changed quickly. When I got to my room the door lock was broken and looked like...

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Helpful?
Thank Nthomas7636
IHGService, Guest Relations Manager at Holiday Inn Express Fort Smith, responded to this review

Dear Nthomas7636, Thank you for your feedback regarding your stay at Holiday Inn Express Fort Smith Executive Park, AR. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bathroom amenties, the door lock and the poor customer service. We will address these concerns. We...

Reviewed 1 November 2016

Placed in the center of Old Fort Smith, a very welcoming place, the rooms are very clean and organized the staff is welcoming, i only had one issue was that i had to repeatedly call room service for towelscause they always forgot to put some when they cleaned up other than that the place is good for the price offered.

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Helpful?
Thank Jerson F
HIEFS123, Manager at Holiday Inn Express Fort Smith, responded to this review

Thank you for staying at our hotel. We appreciate your feedback. Come back and see us in your future travels to Fort Smith.

Reviewed 23 September 2016 via mobile

Nice hotel in quiet location. The staff were very polite. The room was spacious and clean. The room was really humid though, no matter how i adjusted the temperature or air flow, I couldn't get comfortable enough to sleep well.

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Helpful?
Thank Tammy T
HIEFS123, Manager at Holiday Inn Express Fort Smith, responded to this review

Thank you for staying at our hotel. We appreciate you taking the time to submit a review and let us know about the humidity in the room. We will make sure we get that issue resolved. Come back and see us in the future.

Appleton City, Missouri
Reviewed 25 July 2016

The room was average with comfortable beds & pillows & everything was clean. There was a nice pool & hot tub. The breakfast was good with the regular HIE choices. The one area that was a stand out was the guy at the front desk. My husband said he was one of the best/friendliest front desk people he's dealt with,...

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1Thank rannydef
Lucedale, Mississippi
Reviewed 15 July 2016 via mobile

This hotel was average in every way. Nothing bad about it at all, but it just didn't wow me. The hall and room had a small odor but overall it was clean and met my standards. The best part was the pink lemonade, cookies, and popcorn that they sat in the lobby in the evenings.

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Helpful?
1Thank JustinEstes
IHGService, Guest Relations Manager at Holiday Inn Express Fort Smith, responded to this review

Dear JustinEstes, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that the evening snacks served are well to your liking and was satisfied with the hotel's...

Hatfield, Arkansas
Reviewed 11 July 2016 via mobile

This is a nice hotel, very clean comfortable rooms. Has an indoor pool and hot tub. Friendly staff, good breakfast. The only complaint was shower water pressure is iffy, works fine sometimes, not so good others.

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Helpful?
1Thank DanishaArk
Fayetteville, Arkansas
Reviewed 10 July 2016

Stayed at this hotel for a week while in town for business. The staff was friendly and helpful. The cookies were delicious! The room was clean and comfortable (not overly decorated but sufficient). It was in a corner on the 3rd floor and was really quiet. The WiFi signal was a little weak but it did work. I do agree...

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Helpful?
1Thank Mike C
Clovis, New Mexico
Reviewed 7 July 2016 via mobile

We always stop here on our way through. The beds are comfortable, breakfast is good, and staff is friendly. The pool area was clean and plenty of towels were available. My only complaint was that the carpet in our room (111) was in need of shampooing. Everything else was clean and comfortable. This will continue to be our favorite place...

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1Thank Debra V
Springdale, AR, United States
Reviewed 31 May 2016

Very clean and modern, but if you are traveling on business - forget it. I had to go to Walmart to purchase a power strip to charge my devices and the WiFi signal is very poor. I would only recommend if you are there for leisure.

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Helpful?
1Thank Cheryl P
IHGService, Guest Relations Manager at Holiday Inn Express Fort Smith, responded to this review

Dear Cheryl P, Thank you for being our guest and for taking the time to share your comments. We are truly grateful for the perfect rating you gave to our location, staff service, and to your sleep quality. However, it is disappointing to learn that you were not fully impressed with our property, particularly with the outlets in the room...

Reviewed 28 April 2016 via mobile

The hotel was very clean and well kept. I loved the popcorn and cookies. They even had cookies that were other than chocolate chip. The front desk was pleasant, friendly, and helpful. The internet and TV were both great. The breakfast are was clean and well kept. Everything tasted great. The bathroom was well lit with good pressure and hot...

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Helpful?
1Thank jvboyle

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Fort Smith Executive Park. We offer 63 beautiful and spacious rooms, including 6 suites, all of which have the new Simply Smart Bedding Collection. All of our rooms have free high speed cable and wireless Internet access. Start your day with our free Express Start Breakfast. Enjoy some light snacks in the evening at our Hospitality Reception served Monday through Thursday. Take advantage of our indoor pool and spa, business center, fitness center, and guest laundry. Conveniently located by the Fort Smith Regional Airport the Holiday Inn Express Fort Smith Executive Park is the place to stay when visiting Whirlpool Corp., OK Foods, Trane, Rheem Mfg., Baldor Electric Co., Golden Ventures (formerly Beverly Enterprise), Gerber Products, Aire Systems, University of Arkansas at Fort Smith, Bekeart Steel, St. Edwards Mercy Medical Center, Fort Smith Historic District and other local businesses and attractions. We look forward to having you as our guest here at the Holiday Inn Express Fort Smith Executive Park. ... more   less 

Additional Information about Holiday Inn Express Fort Smith

Address: 6813 Phoenix Ave, Fort Smith, AR 72903-5057
Region: United States > Arkansas > Fort Smith
Price Range: RM453 - RM658 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Fort Smith 2.5*
Number of rooms: 63
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Also Known As:
Holiday Inn Express Fort Smith Hotel Fort Smith
Holiday Inn Fort Smith
Fort Smith Holiday Inn
Hotel Style:
#4 Romantic Hotel in Fort Smith
#6 Business Hotel in Fort Smith
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Fort Smith staff and other travellers.
1 question
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Hot Springs Village, Arkansas
6 months ago

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Questions? Get answers from Holiday Inn Express Fort Smith staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here”
 of 5 bubbles Nthomas7636, 19 Nov 2016 | Read review
“Good location, accessible.”
 of 5 bubbles CharlieS540, 17 Apr 2016 | Read review
“You will get a good nights sleep at this hotel.”
 of 5 bubbles michelea234, 24 May 2015 | Read review
“If on 3rd floor ask to be away from ice machine.”
 of 5 bubbles Imadv8, 15 Jan 2015 | Read review
“Go for the top floor.”
 of 5 bubbles GRITSMassachusetts, 19 Sep 2014 | Read review
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