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Quality Inn

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134 Reviews from our TripAdvisor Community

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Showing 133: English reviews
Lisbon, New York
Reviewed 8 July 2016

I was a little leery of staying here as some of the reviews weren't great, but as there were no other Choice Hotels nearby and I was using reward points, I thought I'd roll the dice. I noticed more recent reviews mentioned remodeled rooms so I figured I was fairly safe. Didn't start off great - the exterior definitely needs...

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Helpful?
Thank jennz_id
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that our hotel and the surrounding area didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give...

Binghamton, New York
Reviewed 6 July 2016

I am a died in the wool Choice Hotels person. They generally have locations where I need them for my work. Usually do not stay at the Quality brand due to the lack of quality in them if you will. After my stay at this hotel, I never will again. Only reason I did this time was there was no...

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Helpful?
1Thank mychal1959
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you and that you had problems with internet, and I hope you will try us again in the...

Reviewed 31 May 2016 via mobile

I stayed here and the first room we checked into was a king size bed room. There were stains on the sheets and had a hair in the bed. There were rust stains on the tubs. We had to change rooms. It was my husband and I and they moved us to a room with 2 double beds. We both...

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Helpful?
1Thank Jneedal
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, I appreciate your comments. And I sincerely apologize for the lapses you experienced. This not an indication of how we normally conduct our business. We focus on providing the best possible guest experience, and I regret that we let you down. Please try us again in the future. You’ll see that we’re always changing and improving to serve...

Grantham, New Hampshire, United States
Reviewed 18 May 2016

My family stays at the Quality Inn every time we go to Rome, usually once a year, to visit family. This time I went on my own. As always, the front desk clerk was pleasant and helpful. I did have to go back to have the electronic key recoded, but no big deal. When I opened the door I was...

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Helpful?
Thank Lorie M
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thank you so much for your kind words and for being a returning guest. I'm glad you noticed and liked our recent improvements. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you,...

Pleasant Valley, New York
Reviewed 10 May 2016 via mobile

2 double bed room was very small. Both colored bedspreads had burn holes in them. The comforters had stains on them. The shower was very narrow and the bathroom was tiny with barely enough room to turn around in. The bathroom had a smokey smell. We plugged our cell phones into the outlets and the phones would not charge. We...

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Helpful?
Thank Kerry L
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your comments about our hotel here in Rome. I’m terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will try us again in the future....

Buffalo, New York
Reviewed 7 May 2016

The hotel was nice and clean. The rooms are really good. Its more than we expected. It is not far from casino and located in the heart of the city. The management were very friendly. This is the best place to stay in and around rome

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Thank sasikirandivi
FArmington, ny
Reviewed 20 April 2016

We just stayed for one night. But we will be back for sure. The room was clean, which is the most important item on the list to me! Front Desk was great got us a room on the first floor as requested. Denny's being right next door was great for our late arrival.

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Thank GMtweety
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, I’m glad you had such a nice experience with us here in Rome, and I thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I’m very pleased that you enjoyed being with us at our hotel. We’ll be here for you in the future if you visit the area...

Buffalo, New York
Reviewed 16 March 2016

Services were very good considering the cost. It did the job. Want to save money? This is the place to go. About a 15min drive from Turning Stone without the cost of staying there. Plenty of parking and food locally. Grocery store almost walking distance.

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Helpful?
Thank Yankeefan2013
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for staying with us at our affordable hotel here in Rome. I’m very glad that our hotel met your needs so well. We focus on offering a guest experience that will satisfy a wide range of travelers. When you’re in the area again, I hope you will make us your first choice. We’ll be here when you...

Albany, New York
Reviewed 15 December 2015

Booked hotel for September for just one night thank God. The room was dirty and smelled really bad. When I asked the manager if I could have a new room because of this she came to the room and said it was alright. I should her the nasty bathroom with dirty towels and the toilet that looked like it was...

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Helpful?
3Thank Sean Q
MPaghdal, Front Desk Clerk at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Sidney, New York, United States
Reviewed 9 October 2015

Hotel is clean and updates have been made to it, but it is an older hotel. My room looked to have been painted recently and the bathroom update with new tile. My room also had 2 recliners....nice touch. Also when I arrived the parking lot had recently had been sealed and new lines were being painted on the lot. Curbs...

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Helpful?
Thank David L
qualityinnrome, Webmaster at Quality Inn, responded to this review

Dear Guest, Thanks for your kind comments and for noticing all the recent work we've done to improve the hotel. Nothing means more to us than satisfying our guests, and I'm pleased that you appreciated our many recent efforts. When you need another convenient, comfortable and affordable place to stay, we'll be here for you. Sincerely, Hotel Manager

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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Quality Inn

Address: 200 S James St, at Erie Blvd., Rome, NY 13440-6731
Region: United States > New York > Rome
Price Range: RM397 - RM472 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Hotel Rome
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room that has been recently remodeled.”
 of 5 bubbles Mongrel08, 13 Jul 2016 | Read review
“outside rooms easily accessible”
 of 5 bubbles 543bonnieb, 18 Apr 2016 | Read review
“Go to another hotel”
 of 5 bubbles 964miker, 26 Sep 2015 | Read review
“Service ratings based on who cleaned rooms and owner/operator who showed no interest in our comfort. Recommend Microtel !!!”
 of 5 bubbles CoconutQueen818, 16 Aug 2015 | Read review
“As far away from the lobby as possible.”
 of 5 bubbles KDurant804, 4 Aug 2015 | Read review
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