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BEST WESTERN PLUS Chena River Lodge

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BEST WESTERN PLUS Chena River Lodge
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719 Reviews from our TripAdvisor Community

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Showing 693: English reviews
FAIRBANKS, United States
Reviewed 2 days ago NEW

I enjoyed my stay at this hotel. My room was advertised on Priceline, and so the cost was quite reasonable. Overall, I felt the room was clean, the staff was friendly, the coffee machine brewed up a good cup of coffee, and the breakfast down in the lobby was decent. My only complaint is that the mattress needed to be...

Review collected in partnership with Best Western
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Helpful?
Thank racheltK6835CZ
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us. We are working hard on getting new mattresses within the next year hopefully. I would like to thank you for taking your time to fill out this survey. Best Regards, Tiler Moore General Manager

Bellevue, Washington
Reviewed 1 week ago

Staff were very friendly and helpful. I can't say enough good things about them. For the price, the breakfast was more than generous. The location of the hotel is very convenient for people who need to buy groceries once in a while (just across the street). So why I give it 3 stars instead of 5? The bed was a...

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Helpful?
Thank TravelingRedPanda
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us. I would also like to apologize on behalf of my hotel for the discomfort you experienced. We are in the process of ordering brand new beds for the hotel currently. As a general manager I rely heavily on your feedback and I would like to...

Los Angeles, California
Reviewed 1 week ago

I must say that the staff at this hotel is very friendly and apologetic for the very poor housekeeping they have. The breakfast was good but not enough tables for all the guests. We stayed 2 nights 3 days. When we arrived the room was clean but the 2 following days the beds were not done, they gave us 2...

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Helpful?
Thank Fumetta
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us. I would also like to apologize on behalf of the housekeeping staff for the service you received while staying with us. I am working on getting our hotel fully staffed as well as retraining our housekeeping staff to promote a better guest experience. As a...

CONCORD
Reviewed 1 week ago

We stayed here from the 25th-28th of Dec. Location was very convenient, near the airport, on a main street, etc. Rooms were comfortable size wise and mostly cared for well. Our two main issues were breakfast and housekeeping. Breakfast is only from 6:30 - 9 which sounds reasonable until you realize most people are staying out til 1-2 in the...

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Helpful?
Thank kidAdroc
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to start off by saying thank you for choosing to stay with us. I would also like to apologize on behalf of my staff for the poor accommodation you received while staying with us. Best Western is known for its friendly staff and great service and I am working hard on taking corrective action...

Reviewed 2 weeks ago

I stayed at this hotel on 2 separate occasions within the same week. Based on my first reservation, I would have given it 4 stars. Based on my second, I would have given it a 1. So, I'm averaging it to a 2. 1st Stay: What you would expect out of the typical stay at a BW. Staff was friendly...

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Helpful?
Thank Pun P
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us as well as apologize on behalf of my staff. As a general manager I rely heavily on guest feedback. We have taken both some preventative and corrective action on the described inconveniences in order to improve guest experience. We hope to see you in the...

Austin, Texas
Reviewed 2 weeks ago

Hotel is located close to airport and not to far from downtown Fairbanks. The room was large and beds were comfortable. The issues we had were first the room was stifling hot. I was told by the front desk clerk to unplug the heater which solved the problem..Mind you it was below zero outside. Second we did not receive room...

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Helpful?
Thank teetaduffy
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us as well as apologize on behalf of my staff. As a general manager I rely heavily on guest feedback. We have taken both some preventative and corrective action on the described inconveniences in order to improve guest experience. We hope to see you in the...

Reviewed 2 weeks ago

Room was comfortable. Front desk staff was very friendly but overworked. Our room was not serviced due to hotel being short staffed. Not enough plug in's for all the cars on a subzero night. Watch out for when it snows. The parking lot is a nightmare. We could not get out of hotel parking lot.

Review collected in partnership with Best Western
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Helpful?
Thank theresa d
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us as well as apologize on behalf of my staff. As a general manager I rely heavily on guest feedback. We have taken both some preventative and corrective action on the described inconveniences in order to improve guest experience. We hope to see you in the...

Palm Harbor, Florida
Reviewed 2 weeks ago via mobile

The hotel looks fairly new. It's clean and they serve breakfast everyday. The rooms are nice sized and comfy. All that for a decent price. One point for those who are light sleepers. The lobby area is open to the second floor and when breakfast starts (or noisy people come in) you will hear it if you are in the...

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Helpful?
Thank Jean M
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us as well as apologize on behalf of my staff. As a general manager I rely heavily on guest feedback. We have taken both some preventative and corrective action on the described inconveniences in order to improve guest experience. We hope to see you in the...

Bahamas
Reviewed 2 weeks ago via mobile

The hotel has large rooms. The location is good, very near to the airport, walking distance to Walgreens and grocery store. The breakfast is good. Now for the bad, housekeeping is horrible. We have been here for 3 days so far and we have 3 rooms. The housekeeping does not ever make the beds. You have to find the housekeeper...

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Helpful?
Thank BrennaB1
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to thank you for choosing to stay with us as well as apologize on behalf of my staff. As a general manager I rely heavily on guest feedback. We have taken both some preventative and corrective action on the described inconveniences in order to improve guest experience. We hope to see you in the...

Homer Alaska, United States
Reviewed 5 weeks ago

very clean and modern considering Fairbanks does not have a plethary of good hotels....decent breakfast....very friendly helpful staff....convenient location near the university and airport. The internet was slower than I am used to in a hotel

Review collected in partnership with Best Western
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Helpful?
Thank Paul R
BestWestern C, General Manager at BEST WESTERN PLUS Chena River Lodge, responded to this review

Dear Valued Guest, I would like to take this time to personally thank you for choosing to stay with us! As a general manager I rely on guest feedback in order to both improve my hotel as well as guest expectations. We hope to see you again! Happy Holidays! Warm Regards, Tiler Moore General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Meeting Rooms
  • Multilingual Staff
Official Description (provided by the hotel)
This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks. Feel right at home at this recently opened Fairbanks, Alaska hotel with modern furnishings and generous amenities. The sizeable, tidy and smoke-free rooms at the BEST WESTERN PLUS Chena River Lodge offer high-speed Internet access, a refrigerator, a desk, cable satellite television and a coffeemaker. Each morning, hotel guests can get a start to their day with a complimentary full continental breakfast.This Fairbanks hotel's business center allows business travelers to stay productive. This Alaska lodge also offers meeting spaces accommodating up to 15 people. Unwind after a long day of sightseeing or out-of-town work in the fitness center at this Fairbanks hotel.Vacationers can enjoy convenient freeway access, allowing for quick and easy visits to nearby local attractions - such as the Museum of the North, Alaska at 40 below, the El Dorado Gold Mine and the Ice Museum - most of which are only five minutes away. Families vacationing at this Fairbanks, AK hotel will be delighted to spend the day taking a cruise on the Riverboat Discovery or playing at Pioneer Park, Alaska's largest amusement park. This Fairbanks, AK hotel is the closest hotel to the University of Alaska, Fairbanks, making this the perfect location for visiting parents, students and staff to stay. Guests can rest assured, as a hospital is only five minutes away. The Fairbanks International Airport is also only a couple miles away from this Alaska hotel.For an affordable stay at an exceptional hotel in Fairbanks, Alaska, reserve a stay online at the BEST WESTERN PLUS Chena River Lodge! ... more   less 

Additional Information about BEST WESTERN PLUS Chena River Lodge

Address: 1255 Tvsa Way, Fairbanks, AK 99706
Region: United States > Alaska > Fairbanks
Price Range: RM299 - RM924 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Chena River Lodge 2.5*
Number of rooms: 67
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity and Cheap Tickets so you can book your BEST WESTERN PLUS Chena River Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Chena River Hotel Fairbanks
Hotel Style:
#1 Best Value Hotel in Fairbanks
#2 Family Hotel in Fairbanks
#2 Romantic Hotel in Fairbanks
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Chena River Lodge staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS Chena River Lodge staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to have room that faces back of hotel.”
 of 5 bubbles teetaduffy, 1 Jan 2017 | Read review
“Close to airport”
 of 5 bubbles DonnaG3353, 3 Nov 2016 | Read review
“The second floor rooms by the mezzanine are affected by noise from the reception/breakfast area.”
 of 5 bubbles 119wendyw, 29 Oct 2016 | Read review
“View of trees in the back”
 of 5 bubbles 956merleg, 26 Sep 2016 | Read review
“Back side away from the Airport Way highway.”
 of 5 bubbles dennisw354, 15 Sep 2016 | Read review
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