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SpringHill Suites Fairbanks

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SpringHill Suites Fairbanks
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528 Reviews from our TripAdvisor Community

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Showing 489: English reviews
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San Francisco, California
Reviewed 1 week ago

All of the staff at the front desk, housekeeping and the shuttle drivers were SO nice to all of our group (including the 1.5 and 3.5 yr old). The rooms are updated and spacious. The location cannot be beat. Even in the Feb snow, a lot of the downtown area was walkable. Would stay here again. The only small things...

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Helpful?
Thank AmberAyame76
Lisa S, Manager at SpringHill Suites Fairbanks, responded to this review

Thank you for taking the time to share your experience with the SpringHill Suites Fairbanks. I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. It is wonderful to hear the good comments about our team. I apologize our breakfast items were not to your liking, we will work on that. You’re a valued customer; everything...

Amelia Island, Florida
Reviewed 1 week ago

I attended my daughters graduation and the staff at this hotel made me feel at home. Of course I felt like a Zombie after traveling 4500 miles from GA. After my Zombie mode, needless to say the blackout curtains made me feel like a Vampire (24 hours of daylight) lol. Seriously from heart, this was an excellent choice to make...

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Helpful?
Thank Sequar2
Lisa S, Manager at SpringHill Suites Fairbanks, responded to this review

Congratulations to your daughter!! Thank you for taking the time to comment on your recent stay and sharing your experience with the SpringHill Suites Fairbanks. I am pleased you had such a great experience at our SpringHill Suites in Fairbanks. I hope you were able to enjoy the Aurora during your visit. They are so spectacular but can disappear so...

Singapore, Singapore
Reviewed 2 weeks ago

The hotel is excellently located an,d the free shuttle service from/to the airport (including the east ramp of the north america tour company) is excellent. All the staff were very friendly, including the driver, Marlene for a shuttle bus I took to the airport and we had a nice chat!

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Helpful?
Thank marketuncle
Elizabeth T, Manager at SpringHill Suites Fairbanks, responded to this review

Hello, I recently received a copy of your review and want to thank you for the feedback. We are glad that you enjoyed and received great service from our staff during your stay. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Once again, thank you for your valued...

Los Angeles, California
Reviewed 2 weeks ago

The best things about SpringHill suites is the free airport/train station shuttle and the hotel's location in Fairbanks. We went in the frigid month of March (well below 0!), so we liked being able to walk to the Visitors' center, restaurants, and shops. The front desk staff for the most part was very nice and helpful, especially when we needed...

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Helpful?
Thank pvmomx2
Elizabeth T, Manager at SpringHill Suites Fairbanks, responded to this review

Hello, Thank you for taking the time to share your recent experience at the SpringHill Suites Fairbanks with us. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Thank you again for your...

Bribie Island, Australia
Reviewed 3 weeks ago

When one thinks of a Marriott you think 5 star but this isn't. It is a clean, tidy hotel that is currently being renovated but without any inconvenience. Breakfast is basic, the room adequate and warm. Next door is probably the best restaurant in town but you cannot book you meal to the room. Fairbanks is a small city at...

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Helpful?
Thank Philip A
Elizabeth T, Manager at SpringHill Suites Fairbanks, responded to this review

Hello, I recently received a copy of your review and want to thank you for the feedback. Our goal is to provide great service and great rooms, but it sounds like we didn’t meet your expectations. Please accept my sincere apology. We do need to let folks know that you’ve described Lavelle’s Bistro which is not managed by SpringHill Suites...

Reviewed 3 weeks ago via mobile

Booked a room for 6 people. Room was clean. Bed was firm and comfortable. The only negative: the bathroom could use an exhaust to "clear" the air. 😬Please install a vent. We saw the aurora borealis from the dark park across the street, near the Chena river! 👍

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Helpful?
Thank Regi_grace
Lisa S, Manager at SpringHill Suites Fairbanks, responded to this review

Thank you for taking the time to comment on your recent stay and sharing your experience with the SpringHill Suites Fairbanks. I am pleased you had such a great experience at our SpringHill Suites in Fairbanks and was able to enjoy the Aurora during your visit. They are so spectacular but can disappear so quickly. I hope if you are...

Scappoose
Reviewed 5 weeks ago

Clean but boring color scheme and the remodel plans are just as drab. Nice two room suite with desk. Downtown location across from the river and great front desk staff. Restaurant has a good wine list and seemed very popular. I was not impressed. Very expensive even for Alaska and the chef seemed to have forgotten the crab in the...

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Helpful?
Thank Regina H
Lisa S, Manager at SpringHill Suites Fairbanks, responded to this review

Thank you for taking the time to comment on your experience at the SpringHill Suites Fairbanks. You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. I’m pleased to hear nice comments about our staff. As we don’t manage the restaurant, I will pass on your comments. Our goal at SpringHill is for...

Reviewed 18 February 2017 via mobile

We are a family of 4.5 stayed at the hotel in Fairbanks. Nice hotel. Clean. Great location. Walking distance to evening. Breakfast buffet is amazing! Added bonus that Marriott points go towards SPG now. So many options! Highly recommended!

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Helpful?
Thank nickybucket
Lisa S, Manager at SpringHill Suites Fairbanks, responded to this review

Thank you for taking the time to comment on your recent stay and sharing your experience with the SpringHill Suites Fairbanks. I am pleased you had a nice experience at our SpringHill Suites in Fairbanks. I know having a good breakfast is a great way to start the morning. Everything we do is aimed at providing you with an excellent...

Reviewed 14 February 2017

The staff was very helpful, and the rooms were clean and comfortable with one exception. It was New Year Eve and they were having trouble with the HVAC system so there was no air conditioning and the room was uncomfortably warm. We finally got a fan which was a little relief. The window don't open so it was a long...

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Helpful?
Thank frank o
Lisa S, Manager at SpringHill Suites Fairbanks, responded to this review

Thank you for taking the time to comment on your experience while at the SpringHill Suites Fairbanks. I apologize that your recent stay was not what you expected and I appreciate your feedback. I apologize it was not corrected during your stay. I am delighted to hear our staff was helpful and you enjoyed the rooms, except for the heating...

Statesville, North Carolina
Reviewed 14 February 2017

We stayed here twice with 4 days in between. The first we were not acknowledged at the desk even though we were the only people there and 2 associates behind the desk. No warmth from either. Then to add insult to injury we were given a very non Spring Hill room. No suite - just a very ordinary hotel room...

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Helpful?
Thank jim1231
Lisa S, Manager at SpringHill Suites Fairbanks, responded to this review

Thank you for taking to share your experience at the SpringHill Suites Fairbanks. I'm so sorry that your experience with the front desk was not what you should have received. I will have a discussion with the Front Desk Manager to ensure all new Associates have completed all the necessary training which is what our customer service is based on....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Conference Facilities
Official Description (provided by the hotel)
Come stay in downtown Fairbanks next to the Chena River. Featuring separate areas for sleeping, eating and working, SpringHill Suites provides guests with a microwave, mini-fridge, desk and pull-out sofa bed. Enjoy complimentary continental breakfast buffet and airport shuttle, as well as pool, whirlpool, exercise room and wireless. ... more   less 

Additional Information about SpringHill Suites Fairbanks

Address: 575 1st Ave, Fairbanks, AK 99701
Region: United States > Alaska > Fairbanks
Price Range: RM580 - RM1,187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Fairbanks 3*
Number of rooms: 140
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity and Marriott so you can book your SpringHill Suites Fairbanks reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Springhill Suites Fairbanks Hotel Fairbanks
Fairbanks Springhill Suites
Hotel Style:
#3 Romantic Hotel in Fairbanks
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Fairbanks staff and other travellers.
14 questions
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Questions? Get answers from SpringHill Suites Fairbanks staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a River view room”
 of 5 bubbles Sequar2, 12 Mar 2017 | Read review
“free shuttle”
 of 5 bubbles marketuncle, 6 Mar 2017 | Read review
“Nice views on north side of the Chena River.”
 of 5 bubbles pvmomx2, 5 Mar 2017 | Read review
“Higher floors facing North and the river are nice. Make sure the AC works, even if it is winter.”
 of 5 bubbles franko623, 13 Feb 2017 | Read review
“Do Not accept a handicapped room - they are not suites.”
 of 5 bubbles jim1231, 13 Feb 2017 | Read review
5 of 5