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Sheraton Brooklyn New York Hotel

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Sheraton Brooklyn New York Hotel
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1,007 Reviews from our TripAdvisor Community

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Showing 863: English reviews
Winnipeg, Canada
Reviewed 1 week ago via mobile

Newly renovated rooms , quiet night sleep, good safe location , three minute walk to the subway, friendly front desk staff In the last two years , this area is booming with construction of condos , retail ( century 21, saks and neiman discount stores ) Its a short walk to restaurants and a 15 minute walk to the Brooklyn...

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Helpful?
1Thank Alex Z
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for your review. We are happy to hear you loved our location and shopping. See you again soon.

Klaipeda, Lithuania
Reviewed 1 week ago via mobile

It is within good walking distance to major touristic destination in Brooklyn. I experienced mixed type of service (good and bad). The reception is located by the main entrance in a non practical manner. The rooms were clean and good enough for a comfortable night of sleep.

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Helpful?
Thank Rogerio_uk
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for your feedback Rogerio_uk. We truly appreciate as it helps us become better for all of our guests. We do hope to see you again soon.

Staten Island, New York
Reviewed 2 weeks ago via mobile

Pros: this hotel is 1 block from Fulton street shopping center and two blocks from the World Famous Juniors restaurant . The hotel is very clean and modern. Cons: the customer service is poor and they do not tell you the there is only Valet for$45.00 per night and you can only take the car out one per day for...

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Helpful?
Thank jazzi319
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

HI jazzi319, thank you for your review. I'm sorry you felt as if our service was poor. Our team truly tries their best to make every guest feel at home. The parking prices is also located on our website. We do hope to see you again soon.

Fareham, United Kingdom
Reviewed 2 weeks ago

A 4 night stay on the 21st floor , with glimpses of the East River , with the Staten island ferry going to and fro , 2 of the most comfortable queen beds , all for at the time of booking just over £700 . Brilliant . Throw in the small but perfectly formed swimming pool , the friendly reception/...

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Helpful?
Thank crosnick
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for such a great review crosnick. We are thrilled we exceeded your expectations. We welcome you back to Brooklyn anytime.

Canada
Reviewed 2 weeks ago

We stayed here for the first night of our vacation and I wish that we could have stayed here for the rest of the vacation. From the moment that our car pulled up we were met with exceptional and warm service. The staff was so friendly and warm and made us feel very welcome. We receive a complementary upgrade, which...

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Helpful?
Thank Vicereine
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi Vicereine, thank you very much for your great review of our staff and rooms. We truly try our best to make our guests feel at home. We wish you happy holidays and hope to see you again soon.

Reviewed 2 weeks ago via mobile

The room we stayed in was fairly lush. And service was friendly. We only stayed 1 night for a staycation to dance the evening away in Williamsburg, not too far away with an Uber. Starbucks downstairs is of course welcomed. At the time, there was considerable construction outside, and parking is a disaster. But that is to be expected in...

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Helpful?
Thank Gio G
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi Gio G, thank you for your review and for highlighting our great location. We appreciate your feedback and will share this with our team. We hope to see you again soon.

Reviewed 30 October 2016 via mobile

I stayed here for work during October 2016. Overall, good scores on the main things: fine rooms, great bed, excellent gym, and even a pool (a 12 by 3 yards one, funnily enough watched by 2 guards all the time). The bar area is particularly nice - nicely decorated, perfect menu, and great place to do some few hours of...

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Helpful?
Thank Willem K
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi Willem K, we are thrilled to hear your stay went so well. Avere Ristorante does have great food, glad to hear you enjoyed it. Please come see us again soon.

Shanghai, China
Reviewed 30 October 2016

Wonderful and friendly staff, but the hotel is a bit old and in need of renovation. Location is good, and the club lounge has a wonderful view of New York. I might consider coming back again after all.

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Helpful?
Thank Fredrik-Lundqvist
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Thank you for your review and for staying with us. Thank you for highlighting our great team. Your feedback is appreciated and we will share this with our team.

London-Brighton
Reviewed 28 October 2016

Walking distance to Subway stations, were here for a conference at Marriot which is just 5 mins walk. I am glad to stay here instead of at the Marriot as they had problem with water and internet during the conference. Staff are friendly, free internet only at the lobby otherwise need to pay if you want access in the room....

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Helpful?
Thank luv2ravel
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi Luv2ravel, thank you for staying with us. We are thrilled your stay went so well and our team exceeded your expectations. We hope to see you again soon.

Boston, Massachusetts
Reviewed 27 October 2016

clean non- descript room in a average hotel close to BAM, where we attended the show. Pros: proximity the theater, good mattress, newer bathrooms. Cons: dirty loud lobby, hotel parking is $ 45 with just one in-and-out option in 24 hrs. Overpriced restaurant with paper plates for breakfast.

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Helpful?
Thank yelena64
Jessica S, Manager at Sheraton Brooklyn New York Hotel, responded to this review

Hi Yelena64, thank you for your feedback. We are glad to hear the location worked well for your trip. We hope to see you again soon.

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Pool
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Sheraton Brooklyn New York Hotel, the area's newest full-service hotel, is 1 MTA stop from Manhattan near MetroTech Ctr, Bklyn Heights, and BAM. We have 4,300sq ft of meeting space and a rooftop deck. ... more   less 

Additional Information about Sheraton Brooklyn New York Hotel

Address: 228 Duffield Street, Brooklyn, NY 11201-5303
Region: United States > New York > Brooklyn
Price Range: RM561 - RM1,656 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brooklyn New York Hotel 4*
Number of rooms: 321
Reservation Options:
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Also Known As:
Sheraton Brooklyn New York Hotel
Hotel Style:
#5 Luxury Hotel in Brooklyn
#15 Business Hotel in Brooklyn
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Brooklyn New York Hotel staff and other travellers.
22 questions
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over a year ago
Poway
Washington DC, District of Columbia
Henderson, Nevada
over a year ago
Plaistow, New Hampshire
4 months ago

See all questions (22)

Questions? Get answers from Sheraton Brooklyn New York Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask to be high up .”
 of 5 bubbles crosnick, 19 Nov 2016 | Read review
“High floor and facing the Liberty Statue for amazing sunset view”
  • Beautiful sunset with Liberty Statue in the background, nice view from the bedroom :-)
 of 5 bubbles luv2ravel, 28 Oct 2016 | Read review
“rooms are nice”
 of 5 bubbles jermanyyy, 21 Sep 2016 | Read review
“Great view from 23rd floor”
  • View from our room
 of 5 bubbles maggiewatson1, 13 Sep 2016 | Read review
“Keep driving”
 of 5 bubbles howardah, 5 Sep 2016 | Read review
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